Duped by Deadseakit.com*LONDON

[scubakay]

Re: Duped by Deadseakit.com*LONDON

Or perhaps they are all the same person, and are having an identity crisis and confusion over their products, like Mary/Kristen in the ads.

[shas]

Re: Duped by Deadseakit.com*LONDON

hahaha! well they can come here & get their product back off me, Im not paying postage charges to there lol!

[ZED]

Re: Duped by Deadseakit.com*LONDON

This morning I looked at their Terms & Conditions which were 'revised' on 31st January this year. (I was checking to see whether their 'revision' complied with the ASA's recommendations). I imagine the most significant revision is the fact that the products can now be returned to Stephen and Greta who inhabit the warehouse in Rugby, rather than being returned so somewhere in the Middle East.
As you're all probably aware, they are several pages long: so I haven't waded through all of them: but 'number 4' caught my attention! How dubious is this?

Deadseakit.com / DS Marketing Limited Terms and Conditions

Link: https://www.deadseaset.com/promo/terms.html

Effective Date: October 8, 2011
Last Modified: January 21, 2013

4. Revisions to this Agreement:
We may, from time to time, revise this Agreement. We reserve the right to do so, and You specifically agree that We have this unilateral right. You agree that any modifications or changes to this Agreement are in force immediately upon posting. The updated or edited version supersedes any prior versions immediately upon posting, and the prior version is of no continuing legal effect.
If We change anything in this Agreement, We will change the "Last Modified" date at the top of this Agreement. The most recent version of this Agreement can be accessed at any time using a web browser. You agree to revisit this page on a monthly basis, and to use the "Refresh" button on Your browser when doing so. Upon each visit, You agree to note the date of the last revision to this Agreement. If the "Last Modified" date remains unchanged from the last time You reviewed this Agreement, then You may presume that nothing in the Agreement has been changed since the last time You read it. If the "Last Modified" date has changed, then You can be certain that something in the Agreement has been changed, and You agree that You will re-review the Agreement in its entirety and that You will agree to the new terms or immediately cease use of our Service and Products.
Waiver. If You fail to re-review this Agreement as required to determine if any of the terms have changed, You assume all responsibility for such omissions and You agree that such failure amounts to Your affirmative waiver of Your right to review the amended terms. We are not responsible for Your neglect of Your legal rights.

I think this one definitely flouts the law pertaining to 'unfair contracts' ... !

[ZED]

Re: Duped by Deadseakit.com*LONDON

From The Office of Fair Trading's website:


http://www.oft.gov.uk/shared_oft/bus...rms/oft143.pdf

Under the Regulations, a consumer is not
bound by a standard term in a contract with a
seller or supplier if that term is unfair. Under
the Regulations and the Enterprise Act we, and
other named enforcers, have powers to stop
businesses using unfair standard terms and
anyone from recommending the use of such
terms in contracts with consumers.


Standard terms are those devised by a
business in advance, not individually negotiated
with the consumer. They do not have to be in
writing but typically they are found in the 'small
print' on the back of order forms and bills and
so on. While the Regulations do not apply to
any term that can be shown to have been
individually negotiated, they do apply to any
standard terms in the same contract.


... but again, unfortunately, the enforcers of this regulation are Trading Standards Officers!

[TUTTSI]

Re: Duped by Deadseakit.com*LONDON

Just by luck my cousin called me today from Israel and she said if I send her all the details and the PO box in Israel she has ways and means to find out who is behind it.

She is a bank manager and can delve right into the company. It is a holiday there this week but she has promised when back at work she will do all she can to get as much info as possble for you all. She said it sounded like a fraud - and she will do her upmost to find out what is going on there. She is nowhere near Ceasarea but she has access to all the information she will need.

[ZED]

Re: Duped by Deadseakit.com*LONDON

Just by luck my cousin called me today from Israel and she said if I send her all the details and the PO box in Israel she has ways and means to find out who is behind it.

She is a bank manager and can delve right into the company. It is a holiday there this week but she has promised when back at work she will do all she can to get as much info as possble for you all. She said it sounded like a fraud - and she will do her upmost to find out what is going on there. She is nowhere near Ceasarea but she has access to all the information she will need.

That's fabulous Tuttsi ... many thanks!

[shas]

Re: Duped by Deadseakit.com*LONDON

Just a thought, It might be worthwhile to those who got caught out first time to send the emails that I sent too so that you get the emails back saying you are not subscribed & no more charges will be made to your card....It is because of these emails that I am covered under the visa guarantee according to my bank.

Once you have that & have spoken to your bank about it, you are all set up to have everything refunded to you if they do attempt to go for money.....which we know they do as they have sent me more of the stuff 2 months later without me ordering it! My bank seem to think they will do this a few times as they have done it to others.

I know it doesn't get the original money back but it does protect you from losing anymore to them!

[shas]

Re: Duped by Deadseakit.com*LONDON

Just to keep you all in the loop, I emailed collagenta regarding the new shipment & this is what they said:

Dear Shas


Thank you for getting in touch with us.


Please accept our sincere apologies for the inconvenience!
We've already refunded the whole amount to your card and we're happy to let you keep the serum as a free gift.


This has never happened before and we're truly sorry once again.


We would like to offer you keep your AutoRefill profile. As a reminder, we can send you replenishment products monthly, every 6 weeks, every 2 months or even 3 months. For you, each replenishment shipment would be only GBP 49.95 with complimentary express shipping and handling. This is a great deal, as our 3-step Beauty Kit sells for over GBP 120 at retail locations, so you'd get to have it for a fraction of its cost and not worry about return shipping and such associated costs.


We truly value your business, Ms. , and would like to keep you as a customer. Thus, we are prepared to let you use our products at cost. For the time being, your AutoRefill profile is placed on hold.


Please share with us your final decision.


Kind regards,


Rozalina
Customer Satisfaction Specialist
Collagenta Serum, a product of DS Marketing Limited
www.collagenta.com


I will reply declining their offer of auto refilling lol!

[sophsweet]

Re: Duped by Deadseakit.com*LONDON

I ordered what was presented as a limited free trial of two products by this company. When £174 was taken from my account, I called my bank. I went back to the Dead Sea Beauty Kit and Collagenta terms and conditions and found their money back guarantee. In the meantime I reported this company to the Advertising Standards Authority and Citizen's Advice Bureau (the only port of call for what was the Trading Standards).

At the further cost of £17.45 I posted the products back to the address given in Israel.

However, I also:
Went to both websites, logged in and switched off the Auto-Ship or Auto-Renew. I wrote to them from each website while logged in saying I was cancelling and returning the products.

I also posted a letter to their head office. Then I tried the phone number which welcomes you and leads you to a dead line.
There was an email address in terms and conditions, which I wrote to.

I get this email:
Please give us a tracking ID as proof of return and we will refund your charge.
If you cannot provide us with a tracking ID, please sent a picture of the receipt to alex@deadseakit.com , victoria@deadseakit.com , stephen@deadseakit.com or jane@deadseakit.com

If you cannot provide us with proof of return We will issue a full refund for the charge to you, once we receive your returned product.

I send in my receipts.

The reply is:

Collagenta	25 Feb
to me

Thank you for the proof of return, we have refunded your charge. There will be no further shipments or charges to your account.

Confirmed, you'd think? No.

A few weeks later I get a text informing me that a payment has been made on my card in Mauritius and to call if suspicious. I call the bank and find it is DS Marketing trying to take £69.95 from my account from Mauritius. Two previous calls said that under 2 different names, DS Marketing had tried and failed to take money from my account as Defying Age and Collagenta. They used a new name Hautcollagen.

I emailed (promise of reply within 24 hours). 72 hours later I get a reply.

Thanks for getting in touch with us. Please allow me to explain our Beauty Ship policies.

With regards to the Beauty Ship program, it is designed with your convenience in mind, whereas we send can you replenishment products at a certain rate. We offer you a wide range of Beauty Ship choices to best suit your lifestyle and needs: we can send you replenishment products monthly (which is the default option), every 6 weeks, every 2 months or even every 3 months. Each replenishment shipment is only GBP 68.82, which would be charged according to your preferred replenishment frequency. Of course, you may decide to keep your trial bottle and cancel Beauty Ship going forward, the choice is yours! You can always order replenishment products manually via our webstore, or ask us to reenable Beauty Ship for you.

Please note that in our system we don't have your written confirmation that you wish to cancel your account with us.

Two more shipments arrived. I had changed Auto-ship and Auto-renew to none on both websites, and they had changed them back to monthly. They even put 'not recommended' by the off option.

What's this Tessy writes about convenience? For my convenience? Oh, very convenient that I had lost days of work, read all their terms and conditions, found my original emails, logged into both websites, written through their weedy 'support' or 'contact' form to say I'm returning the products, emailed them, reported them to all and sundry. For my conveeeeeenience that I'd packed the products up, walked to my post office and spent a further £17.45 sending them back. Then more convenience, aren't I lucky, that the refund doesn't arrive, so I have to email proof of postage and then get my refund. So for my utter convenience, that I have to call the bank 3 times and am totally distracted from my work, life and deadlines to deal with a company that has CHANGED THE AUTO-SHIP AND AUTO-RENEW in my account back to monthly!!!!! aw geeeee. So conveeeeeeeeeenient.

I went back onto each website with my login, and wrote to them again. I wrote back by email listing all the ways I had contacted them and that I had had a refund and received confirmation from someone called Alex that I would not hear more from them. I found that the Auto-ship and Auto-renewed had been changed back to monthly.

Yes, after sending back products, receiving confirmation of no more shipments or charges, I am charged more and sent more products because someone has gone onto the website and changed my 'subscriptions' or whatever back to monthly.

Under 'my cart' it even says nothing has been ordered. I checked every inch of those websites.

These people should be jailed.

[ZED]

Re: Duped by Deadseakit.com*LONDON

sophsweet, you're absolutely right ... these people ought to be jailed.

I'm sorry to say that yours has got to be the worst case that I've read so far ... whereas my own case involved 'trickery', and misleading advertising by DS Marketing Ltd; your case involves blatant fraud. Personally, I'd report them to the police.

Did you get any joy from the C.A.B?

NB: Perhaps you should remove your personal details from the attachment?

[TUTTSI]

Re: Duped by Deadseakit.com*LONDON

Hopefully, when my cousin delves into this company she will be in a position to notify the authorties in Israel hopefully and catch the bxggers providing we can supply all the proofs of their wrong doing x

[CleverClogs]

Re: Duped by Deadseakit.com*LONDON

NB: Perhaps you should remove your personal details from the attachment?

Lest someone else sends her mud by post? :rofl:

[CleverClogs]

Re: Duped by Deadseakit.com*LONDON

Hopefully, when my cousin delves into this company she will be in a position to notify the authorties in Israel hopefully and catch the bxggers providing we can supply all the proofs of their wrong doing x

Any chance of linking them with Hamas?

[TUTTSI]

Re: Duped by Deadseakit.com*LONDON

Probably not CC, but will sure try and find the culprits. But they are linked to scaming folk into believing the samples are free.

Has anyone by any chance ever gone to the advertsing standards to complain about this scam?

Any chance of linking them with Hamas?

[ZED]

Re: Duped by Deadseakit.com*LONDON

Has anyone by any chance ever gone to the advertsing standards to complain about this scam?

Yes TUTTSI, the ASA adjudication is here: http://asa.org.uk/Rulings/Adjudicati...DJ_202609.aspx

This was last November, and as a result DS Marketing 'tweeked' their advert very slightly ... they removed the Union Jack flag!!! But unfortunately they simply ignored the other instructions from the ASA.