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You can do this on paper using the Response Pack or you can acknowledge online using the MoneyClaim online service or the New Moneyclaim online service (which one depends on the claim form you have received).
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By Post – The Response Pack
Most claims will come with a number of documents known as the ‘Response Pack‘.
The court claim should arrive with instructions on how to respond, and detail the date you need to respond by.
Most claims will come with a number of documents known as the ‘Response Pack‘.
You should complete the ‘Acknowledgement of Service‘ section of the response pack carefully using the details from the claim form.
Enter the Court, Claim Number, Claimant Name and Defendant name from the claim form you have received.
Enter your address where you can receive post.
You should tick option 2 – ‘I intend to defend all of this claim‘. This is not binding and if, after further investigation or consideration you decide to admit the claim or make an offer to pay by installment you can.
At this stage you are simply informing the court and the claimant you have received the claim and are taking action.

You can complete your date of birth. This is simply for identification should there later be any query that you are the correct person.
Once you have completed the form ensure you sign and date it, and return it in the post to the Court Address printed on the claim form.
Using MoneyClaim Online ( Old )
Moneyclaim online can be accessed here
You will need to ‘Register as an Individual‘ to access the relevant information.

To use Moneyclaim online you must register for a Government Gateway Account. To do this you complete this page with your First Name, Last Name, a valid email address that you have access to, and create a Password so you can access the site again. Then click Submit.

You will receive a Government Gateway Account Number. You MUST keep hold of this in order to log back in to the service later. WRITE IT DOWN.
Once you have logged in you will be asked for your Claim Number.



You should not contest Jurisdiction so do not tick that box.



Using Moneyclaim Online ( New)
Visit ‘ Respond to a Money Claim‘ on the GOV.Uk website.
Once you have logged in you will be asked if you need more time to respond. This is the acknowledgment of service. Say Yes, I need an extra 14 days and make a note of the date you need to respond by. When you have submittd this form it will send both yourself and the Claimant an email to confirm the new deadline. It also confirms to the Claimant and the court that you have received the claim.
If you do not respond
You might get a County Court Judgment (CCJ) in default if you do not respond by the date on the letter or email.
If you get a CCJ:
- bailiffs might be sent to your home or business
- you might have problems getting credit, such as a mobile phone contract, credit card or mortgage
- It may affect your job – particularly if you work in finance

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