Re: OFT v Banks Judgment 25th November 2009 - 9.45am- Supreme Court - Test case
So could I so I've just called them again for clarification and that is indeed the case - that no bank charge complaints have ever been 'upheld' by the FOS.
There is a distinction between complaints that have 'different outcomes' (to the outcome of the original complaint to the bank) and those 'upheld', but if the they had published their complaints data (as they now do) for the pre test case complaints, no 'successful' bank charge complaints would have figured in them.
Originally posted by ed.
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There is a distinction between complaints that have 'different outcomes' (to the outcome of the original complaint to the bank) and those 'upheld', but if the they had published their complaints data (as they now do) for the pre test case complaints, no 'successful' bank charge complaints would have figured in them.
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