CAG has had an almighty 'upgrade'

[LuggerBugs]

Re: CAG has had an almighty 'upgrade'

Sorry to drag this up again. But after reading earlier about Bookie's absolute refusal to accept that Lowell's were being allowed to post, and indeed tried to tell everyone that they were shot down in flames and lasted about 15 minutes, I notice this wee contribution...

http://www.consumeractiongroup.co.uk...ncial-old-debt

Lowell CRT

Official Customer Service Rep

Cagger since Jun 2010
Posts 8


Re: Lowell Financial old debt

Hi honeyb1234

I have just seen your post about Lowell and am very sorry to learn of the difficulties you have experienced, regarding your dispute with O2, questions around your default and amount outstanding.

We would like the opportunity to deal with your concerns through our dedicated Complaints Resolution Team. The Complaints Resolution Team is entirely independent to our Collections Department. Our sole aim is to deal with customer specific concerns.

We appreciate you may have some reservations about contacting us, but please let me assure you we are here to help.

To ensure your enquiry reaches one of our trained Complaints Resolution Officers, please use our direct email ComplaintsResolution@Lowe llGroup.co.uk

As soon as we hear from you we will be able to put your account on hold, stopping any collections activity, whilst we deal with your enquiry.

We hope to be in contact with you soon.


James

Lowell Complaints Resolution Team

Checking the user's profile shows a total of 8 posts. And "James" has been a member since 21st June.

Hardly a "15 minutes of fame".

Perhaps Bookie needs to go to Specsavers? Seems there is a discrepency between the threads SHE sees and what everybody sees. She apparently can't even see the ads, FFS.

[Tools]

Re: CAG has had an almighty 'upgrade'

It's just BIG security issues that matter. The 3.8.6 flaw allowed someone savvy direct access to admin permission credentials. Scary! So obviously you can't ignore that.

Hehehe :behindsofa:

[Amethyst]

Re: CAG has had an almighty 'upgrade'

lol, don't worry nothings changing for the foreseeable

[cymruambyth]

Re: CAG has had an almighty 'upgrade'

If you are going to change everything, could you please do it now before i learn how to find everything? It would make my life much easier in the long run

[Amethyst]

Re: CAG has had an almighty 'upgrade'

Good ! lol. Actually I forgot we had FAQ pages

[Nibbler]

Re: CAG has had an almighty 'upgrade'

Have had the VB3.8.6 patch alert showing on my admin panel for ageeeeeeeeeees, dunno if its a security error with 3.8 though which doesnt affect us on 3.7

It doesn't effect 3.7. It doesn't even effect the previous 3.8.4, so is isolated to just 3.8.6 I think.

I agree though that minor patches are not a big issue. If the forum works well enough for you, then good.

It's just BIG security issues that matter. The 3.8.6 flaw allowed someone savvy direct access to admin permission credentials. Scary! So obviously you can't ignore that.

vBulletin vuln gifts admin credentials to unwashed masses • The Register

Websites using software from vBulletin have been stung by a critical vulnerability that makes it trivial to steal credentials needed to administer site panels.

The flaw in version 3.8.6 of vBulletin makes it possible for anyone with a web browser to infiltrate a forum's back end, where sensitive data about users is often stored. The forumware giant issued a patch on Wednesday, but a simple Google search on Friday revealed that scores of users have yet to apply it, meaning their administrative user names and passwords are wide open.

Exploiting the bug is as easy as entering “database” (minus quotes) in the search box of a forum's FAQ page. Vulnerable sites respond by returning everything that's needed to view sensitive user information or make administrative changes.

The patch updates users to version 3.8.6 PL1. Users who want to make sure the fix has worked should check for the string “database_ingo,” which is removed once the new version has correctly been installed.

I repeat, It doesn't effect earlier versions.

[Amethyst]

Re: CAG has had an almighty 'upgrade'

Havent really been too worried about patches for minor flaws tbh, think when we moved to 3.7 it was a big job and we had to rewrite an awful lot of templates to recustomise things (as quite a lot on here is non standard like the profile pages etc which we just made to work better for the users) that we've been put off upgrading further until something really spanking and well tested comes out....VB4 doesnt do it for me so far, barring the CMS home page which I'd love to have! ...we've taken ideas from it and included them in our own ''special'' way.

Have had the VB3.8.6 patch alert showing on my admin panel for ageeeeeeeeeees, dunno if its a security error with 3.8 though which doesnt affect us on 3.7 - will get around to it one day we had a lot of problems with our old server hosts which meant a few cock ups and db errors, Since moving hosts we havent had any problems at all (worth the extra ££ I'm sure everyone will agree) and think we're so pleased with that the thought of messing with anything else and risking more problems fills us with dread lol.

[Nibbler]

Re: CAG has had an almighty 'upgrade'

Was having a look at VB (as these issues are likely to affect us one day as 3.7 is becoming unsupported)

Can you think about moving up to 3.8.x? Is that possible?

Unsupported 3.7 would not be good, but a 3.8.x upgrade would be much less of a trauma than a 4.x or complete software switch. Buy you some time if you like.

Nothing wrong with running older software if it works for you. The only BIG concern are the availability of security fixes. Like the recent mysql flaw found in 3.8.6, which ( Ithink) has now been patched?

[Amethyst]

Re: CAG has had an almighty 'upgrade'

good stuff should stop some paranoia

Was having a look at VB (as these issues are likely to affect us one day as 3.7 is becoming unsupported) and seeing as they have gone all commercial came across Welcome to XenForo! | XenForo Community which seems to be some of the old VB lads coding up a new forum platform, so will keep an eye on that, but as I have said before I'm pretty happy with 3.7 for now and any changes will test elsewhere before messing with here in any major way.

We did try out the tabbed forums previously but people werent keen so we ditched the idea, as we have grown it might be something worth looking at again as the forum home page is quite long scrolling now, and theres also a login through facebook and twitter style functionality we could look at if anyone thinks its worth it, but thats something we can discuss in site issues really...along with anything else people want to look at amending etc.

[Nibbler]

Re: CAG has had an almighty 'upgrade'

Edit time limit is now 24hrs across all forums/users

That is better.

I still think that is a bit short, but their call.

At least people have a chance to come back and make corrections/amendments within a (semi) reasonable time period.

[michael]

Re: CAG has had an almighty 'upgrade'

Have the 5 mins edits been introduced across the entire userbase and all forums or just certain areas/individuals ?

.

Edit time limit is now 24hrs across all forums/users

[Nibbler]

Re: CAG has had an almighty 'upgrade'

Are some peoples posting priviledges suddenly being removed a fault of the upgrade software or a convenient way to ditch a load of people simply because they are also members here / causing ''problems'' and enable OTR to have a feasible excuse to tell a) the posters and b) marc.

Not sure about recent ones, but mine went well before the upgrade.

It's possible that the vB 4 upgraded messed up the posting permissions for some people/groups. That sort of thing can happen.

If it can, then it may be one of the things fixed in the v 4.01 - 4.06 updates. I haven't looked at the changelogs for those updates, so can't say.

I suspect the explanation is the more obvious one though............

In the interests of fairness, if anyone looks back to posts here about our upgrade to 3.7 you'll see any major upgrade of the forum software versions takes a lot of work and burgers up a lot of templates - we had a few problems despite us testing it first on a test forum on the same versions.

Granted. It's not an easy task, especially if the forum/templates/css is heavily customised and/or integrated into a CMS.

However, the impression I get from those threads is that they majorly dropped the ball and hadn't done more than cursory testing before leaping into the upgrade.

If they did do a lot of testing, then frankly that is even more damning.

[Amethyst]

Re: CAG has had an almighty 'upgrade'

Have the 5 mins edits been introduced across the entire userbase and all forums or just certain areas/individuals ?

Are some peoples posting priviledges suddenly being removed a fault of the upgrade software or a convenient way to ditch a load of people simply because they are also members here / causing ''problems'' and enable OTR to have a feasible excuse to tell a) the posters and b) marc.

(not that I can see anyone answering that with any honesty)

In the interests of fairness, if anyone looks back to posts here about our upgrade to 3.7 you'll see any major upgrade of the forum software versions takes a lot of work and burgers up a lot of templates - we had a few problems despite us testing it first on a test forum on the same versions.

[Nibbler]

Re: CAG has had an almighty 'upgrade'

The clutter which MB referred to in thread 1 is an example. The screenshot which MB has reproduced above is another example.

Err.........................

Nope.

More a case of making sure their dodgy "adverts" got displayed OK, instead of ensuring that it actually worked properly for users.

[enaid]

Re: CAG has had an almighty 'upgrade'

You can't beat a bloody good laugh first thing to start the day, I knew the French would be involved somewhere with this, after all they are the superior nation PMSL.