Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......
See my quote in post 4537 above!
The terms detailed within PS10/12 as I quoted above clearly state the banks have to consider proactively (HOW wet??!!) contacting customers that have not complained, where they have identified a systematic issue (for instance calls made to sell PPI for a certain credit card between certain dates ?)
............
"(2) consider whether it is fair and reasonable for the firm to undertake
proactively a redress or remediation exercise, which may include
contacting customers who have not complained"
Originally posted by leclerc
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See my quote in post 4537 above!
The terms detailed within PS10/12 as I quoted above clearly state the banks have to consider proactively (HOW wet??!!) contacting customers that have not complained, where they have identified a systematic issue (for instance calls made to sell PPI for a certain credit card between certain dates ?)
............
"(2) consider whether it is fair and reasonable for the firm to undertake
proactively a redress or remediation exercise, which may include
contacting customers who have not complained"
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