Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......
I think RBS are being reasonable at their self imposed 75% target and admire their honesty on their first report saying that they had only reached a 58% satisfaction with their complaints handling. It shows that they are looking at it as an area where improv ement is needed.
My issue is that if this is a highlighted area of shortfall from their targets why have they not paid more attention to updating people whose complaints are on hold or with the FOS.
Since May 8th i have heard nothing ,not even a bog standard " we will deal with in due course but there is a backlog"!
I think RBS are being reasonable at their self imposed 75% target and admire their honesty on their first report saying that they had only reached a 58% satisfaction with their complaints handling. It shows that they are looking at it as an area where improv ement is needed.
My issue is that if this is a highlighted area of shortfall from their targets why have they not paid more attention to updating people whose complaints are on hold or with the FOS.
Since May 8th i have heard nothing ,not even a bog standard " we will deal with in due course but there is a backlog"!
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