PPI and Court

[di30]

Re: PPI and Court

Was meant to post on this earlier.............read the letter Bill, superb, good one!

I know the one's he helped me with in the past have helped too, cheers Bill and of course your input as well Turbo, thank you.

So I know this letter will be a great help for PF, good luck PF.

oops all in bold, was not intentional on my post lol.

You all done a fab job, you too Marshallka X

[pompeyfaith]

Re: PPI and Court

Turboman,

Thank you thats a 5-0 then all agreed will get that in the post first thing in the morning.

PF
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And ill email it to him now.

PF

[pompeyfaith]

Re: PPI and Court

Final Draft:

Mr Richard Slater
Team Manager
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

Complaint about “The Co-operative Bank PLC”

Your Ref 8249425/DG/P201


Dear Mr Slater,

Thank you for your response to my recent email, and for looking into my request for a more detailed scrutiny. I appreciate the time and trouble you appear to have taken in doing this. Thank you also for allowing further time with my response. I have been taking advice from my own team of helpers, who have found your response most helpful, in fact. I would be obliged if you could kindly send me a written 'hard copy' version of your response, as I feel my team and I may need this at some future stage.

I note that you confirm that the FOS does not involve itself with the exact calculations of PPI reclaims, and yet the FOS appears to give the impression to claimants that it has done this, thus often encouraging claimants to accept offers which have not actually been checked for accuracy. I would like to suggest, if I may, that the FOS makes it clear that the calculations have not been checked when it suggests that an offer is acceptable.

Although you confirm that the Co-Op have provided the FOS with their calculations, they have NOT provided me - the original claimant - with any. All I have been given is a set of totals and sub-totals, with no details of any calculations whatsoever. Would you please, therefore, be kind enough to send me a copy of the calculations provided to you by the Co-Op, or direct that the Co-Op sends me a copy of them? I would like to point out that it is the opinion of myself and my team that, until such calculations are provided to the claimant, the offer made should NOT be considered acceptable by the FOS, as the FOS guidelines state that such calculations should be provided as part of the settlement of a claim.

I also feel I should make you aware that there is much concern among PPI mis-selling claimants over the insistence that they sign an acceptance, without caveats or other amendments, and without knowing exactly what they are being instructed to accept. I and my colleagues consider it a ridiculous state of affairs where claimants are being assured by the FOS that what is offered to them is fair and reasonable, and are then instructed to accept the offer without having been told what it is, or how it is calculated - when the FOS has not even checked the figures, itself. I am sure you will understand our concern over this, and I suggest that the FOS reconsiders this aspect of the way it deals with these claims.

I look forward to receiving details of the Co-Op's calculations from whichever source is appropriate, and now await the data I have requested from the Co-Op. Many thanks again for your time and attention.



Yours sincerely,

[di30]

Re: PPI and Court

Outstanding letter!

Ready to go. X

[pompeyfaith]

Re: PPI and Court

Yup email copy already on his desk lol hard copy ready to post in morning.

Thank You

PF

[WendyB]

Re: PPI and Court

Sorry I'm back again, hope no-one has any chips at the moment! Anyway, you've said in the letter that "you confirm that FOS does not involve itself with calculations". however in all honesty I don't think they said that. They said that they had looked at the figures in conjunction with their calculation specialists, so I don't see how that can be taken as not getting involved? FOS will no doubt refute that part of your letter, unless I'm reading their letter completely wrongly.

[Turboman]

Re: PPI and Court

Wendy--its just passing time till the co-op get the DSAR info--far more important

--a little poetic licence by Bill will tease out extra info I suspect

[di30]

Re: PPI and Court

Fingers and toes crossed PF. x

[Bill-K]

Re: PPI and Court

Sorry I'm back again, hope no-one has any chips at the moment! Anyway, you've said in the letter that "you confirm that FOS does not involve itself with calculations". however in all honesty I don't think they said that. They said that they had looked at the figures in conjunction with their calculation specialists, so I don't see how that can be taken as not getting involved? FOS will no doubt refute that part of your letter, unless I'm reading their letter completely wrongly.

Dammit - WHY does it always rain when I'm eating my chips ? If it ain't golden rain, then it's either flying horses or seagulls !!!:seagull:

This is the bit I am addressing, Wendy:- "I would also like to explain that this Service generally does not involve itself with the exact calculations carried out by a business, as we tend to make directional awards rather than awards of specific monetary amounts, and we do not look to provide complainants with specific figures in relation to redress calculations."

Feckit - I'm going for a pizza. To eat INDOORS !!!

[pompeyfaith]

Re: PPI and Court

Greetings All,

I have today recieved a letter from the FOS it contains many sheets with the calculations used by the bank although these calculations were made back in Jan 2010 but it does have all the settlement figures bar the first loan

It is interesting to note that the fos has had these for over 9 mths and note thought to disclose them to me had they have done this complaint could have been resolved long ago PF
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im off to the dentist now so will get these scanned and posted for you this evening

[Master Yoda]

Re: PPI and Court

Dammit - WHY does it always rain when I'm eating my chips ? If it ain't golden rain, then it's either flying horses or seagulls !!!:seagull:

This is the bit I am addressing, Wendy:- "I would also like to explain that this Service generally does not involve itself with the exact calculations carried out by a business, as we tend to make directional awards rather than awards of specific monetary amounts, and we do not look to provide complainants with specific figures in relation to redress calculations."

Feckit - I'm going for a pizza. To eat INDOORS !!!

why don't you enter the Walker Crisps "Win £10 Every day It rains" Competition?

[marshallka]

Re: PPI and Court

Greetings All,

I have today recieved a letter from the FOS it contains many sheets with the calculations used by the bank although these calculations were made back in Jan 2010 but it does have all the settlement figures bar the first loan

It is interesting to note that the fos has had these for over 9 mths and note thought to disclose them to me had they have done this complaint could have been resolved long ago PF
------------------------------- merged -------------------------------
im off to the dentist now so will get these scanned and posted for you this evening

And are you happy with them and accepting them PF???

[pompeyfaith]

Re: PPI and Court

gona wait for the sar info which richard slater says wil be with me shortly

[Turboman]

Re: PPI and Court

Greetings All,

I have today recieved a letter from the FOS it contains many sheets with the calculations used by the bank although these calculations were made back in Jan 2010 but it does have all the settlement figures bar the first loan

It is interesting to note that the fos has had these for over 9 mths and note thought to disclose them to me had they have done this complaint could have been resolved long ago PF
------------------------------- merged -------------------------------
im off to the dentist now so will get these scanned and posted for you this evening

Excellent PF--your confidence & perseverance + Bill's teasing letters have paid dividends--and I gather that Co-op are going to play ball with the DSAR at last

If you either scan them or E-Mail them to me & Marshy (we'll exchange of course cos we work as a team) --we will burn the midnight oil and analyse them

Well done

Turbo

[pompeyfaith]

Re: PPI and Court

TM

Ok i will scan and email to both you and marshy and if bill wants them ill leave it to you to forward the email

Can you send me an email address via PM

Thanks PF