Cento Client Review ( CCR Claims ) Client connection Ltd

[judyoz]

Re: Cento Client Review ( CCR Claims ) Client connection Ltd

Has anyone received a phone call from them ?

If you have then please http://www.legalbeagles.info/forums/register.php for free and tell us your experiences of them.

They are cold calling consumers offering to get back charges, PPI and also write off loans etc. They charge between £49.99 and £149.99 for their services for which you can do any of this yourself for free with the assistance of this site.



EDIT -

What would be very helpful would be if people who have posted with concerns over misleading claims made to them in these calls could PM me or send admin@legalbeagles.info an email stating the concern, the time and date of the call, and the telephone number that the call was made to. This will then be passed to cento so they can monitor and take action to improve the quality of their calls.


THE STORY SO FAR.......

1. Basically, I have not heard of one person so far who has been sucessful, but that is not to say that there have not been any.

2.The solicitors they have stated to many people that they use are Forbes Douglas, I have evidence from the MD of Forbes Douglas that they are not solicitors and neither do they have any solicitors employed by them, they are in fact another claims managment company. So again if they make these references you must check out what they are saying is correct.

3. If your claim progresses to the next stage they may ask for more money and they may also get you to sign away an additional 30% of any money they recover for you.

4. If you decide to use them, you should check their T & C's before entering into any agreement IMHO and definately before you pay any money over.

5. Get everything in writing before entering into any agreement, unless you are recording your phonecalls.

6. Do your research thoroughly before using them or any other claims management company, before parting with your money. There are loads of resources on the internet.

7. Anything they can do for you you can do for free, with the help of consumer web sites like here on Legal Beagles.

8.Cento Client Review told me that I had £3K to come back from a particular previous mortgage company, this was not true as I have checked it out, I did not take PPI and neither did I have £3K of Mortgage charges. The mortgage payments were much more than £3K so where to they get there figures from.

9. Also, it is worth remembering at the time of their phonecall to you they are not privy to your Bank,Mortgage,Creditcards and Loans so how can they pluck figues out of thin air and advise you what you have to come back.

10. They have been known to tell people to stop paying their loans and pay the money to their solicitors, on no account must anyone do this as it is not advisable. Seek solicitors advice from someone you trust as you could end up in default and your financial record could be damaged.

11. When they phone you, did should ask where they got your personal data from? they are not allowed to cold call. They told me they got my information from the FSA - that is not true, when questioned further they told me a central regisitry for PPI, again I have no PPI so this cannot be true.

12. Never give you personal data to anybody that calls you on the telephone this includes you credit/debit card numbers, without first checking them out.

Finally, if you feel they have misled you or that they cold called you, this will make them in breach of their conditions for holding a Ministry of Justice Licence, then a complaint to the MOJ is very important. 100 companies with licences have had them suspended ot cancelled.

Claims Management Officer
Claims Management Regulation
Monitoring and Compliance Unit
57-60 High Street
Burton on Trent
Staffordshire
DE14 1JS
www.claimsregulation.gov. uk
Telephone: 0845 450 6858
Fax: 0845 450 6866
Email: info@claimsregulation.gov .uk

MOJ web site showing CMC's that have lost their licence. http://www.claimsregulation.gov.uk/

Re: Cento Client Review ( CCR Claims ) Client connection Ltd

I was looking last night on Client Connection Ltd on Companies house and it looks like they have changed their accounting date from the limited info I was looking at. Maybe Ame will be able to do an in depth search on this.

Also, MONEY CLAIMING EXPERTS could also be connected to Client Connection Ltd as we have now had a few posters who have been called in last day or so. Strange not many enquiries from Cento in last couple of weeks???? again we need to do an in depth search on this company. They do share the same registered office.
Link to Money Claiming Experts http://www.legalbeagles.info/forums/...ad.php?t=22609

Tuttsi

Re: Cento Client Review ( CCR Claims ) Client connection Ltd

Linda

I agree with Amy they have had plenty of time to deal with your claim and all they have done quite frankly is move your claims from pillar to post. They really have had long enough to deal with your claim.

Did your letter give them a time frame in which to refund you, if you did not request a refund then before you take legal action you must write and give them notice that you want to discontinue with their service as they have failed to provide you with the service for which you paid for.

If you could try and put a letter together giving them 7 days and either PM myself, Amy or Amethyst we will take a look and amend it if necessary before you send it.


Originally posted by Amethyst

Claims Management Regulator Fact Sheet – delays in providing a service


This factsheet gives help and guidance if you have paid a claims management business for a service that has not been provided.


I’ve paid a claims management business a fee and have heard nothing further- what should I do?

You should first contact the business providing the service as they should be made aware of the problem you are experiencing. They are required to reply to any contact you make within a reasonable time. You may wish to do so in writing by recorded delivery so that you know they have received your letter.


Can I seek a refund?

This will depend on the terms of the contract you signed with the business. If the business has not provided the service within a reasonable time then they might be in breach of contract and you can ask for a refund.


Can I complain?

All businesses are required to have a complaints handling procedure. If you do not have a copy of this you should request it from the business or you can obtain a copy from the businesses website. Consumer Direct has help and advice about how to write a letter of complaint. You can contact them on 0845 404 0506 or look at the website Consumer Direct - Making a complaint


I have tried to contact the business to complain but they have not replied. What can I do?

If you do not receive a satisfactory response from the business, you may be able to pursue your concerns with the claims management regulator. Let us know when you contracted with the business, any contact you have had with them and what you have done to contact them.

Did you pay the fee by credit card?

If you did pay by credit card and you believe the business is in breach of contract, for instance by failing to provide any service at all, you may be able to seek a refund direct from your credit card company. You should contact your credit card company and they will be able to advise if you have a claim. Consumer Direct also has useful advice on how to request a refund. Consumer Direct - Template Letter No.1 - Use when Goods and Services have been bought on credit



Via website: Contact Us - Claims Management Regulation

By e-mail: info@claimsregulation.gov.uk
By telephone: 0845 4506858 / 01283 233309
In writing: MCU, 57-60 High Street, Burton on Trent, Staffordshire, DE14 1JS.

[Amy]

Re: Cento Client Review ( CCR Claims ) Client connection Ltd

Sue them.

[RedRose]

Re: Cento Client Review ( CCR Claims ) Client connection Ltd

Hi
I wrote to them March 29th again requesting a refund and had another call - as above - stating I would only be entitled to a refund if the claims were unsuccessful. I have written to the post office re my postal orders and to the MoJ and Trading standards as advised. If they continually refuse a refund Im not sure there is anything else I can do.
Thanks
Linda.

Re: Cento Client Review ( CCR Claims ) Client connection Ltd

Linda,

Whats the latest with Cento?

Did you write to them?

Please update us.

Thanks
Tuttsi x

[RedRose]

Re: Cento Client Review

Hi
I paid only £79.99 and then sent 5 x £10 postal orders payable to the creditors - I have now written to the post office to establish if these orders were "cashed"
With thanks
Linda

[Linda

I totally agree with you they have had long enough to deal with your claims and they should be able to give you a detailed update after all you are the client. Leaving rude messages hardly gives me any confidence in their service.

Hun, you have been more than patient with them - remind me how much you paid them in total and what dates you paid them? did you take the platinum service, I believe you did from memory?

I remember reading on the Cartel thread that it may be possible to obtain the refund from your credit card company, I will dig out that information and post up for both you and Pauline if it is appropriate.

Tuttsi x[/quote]

Re: Cento Client Review

Well lets hope that you can get that refund which you are definately entitled too ASAP. Credit card claims which some of our members have done by just writing a letter have taken just 9 days. (Tools v Barclaycard) and 100% of it is yours.

As for being in Scotland I am sure the court system will accomadate a claim like this, but my h8unch for you will be to go back to your credit card company for the refund.

I am just going to find the information for you.

Tuttsi x

It is your choice to cancel, and you have followed the correct proceedure.

£299, it wasn't for mis sold PPI, it was for credit cards. I did pay by credit card. I just wasn't comfortable with it so I did a bit of research and decided I wanted to go no further. The returned pack was sent on day 13, they concede this, it was also sent by recorded delivery, they received it but won't refund me because I did not put a cancellation letter in with the pack even though I addressed the envelope to the cancellations dept.

I had already sent an email cancelling but it was not saved in my outbox and they are stating that they did not receive the email and are insisting that I go through with making the claims so that I have any chance of getting the deposit back.

I'm in Scotland, am not sure if the court procedure is the same or different up here, I know small claims is a bit different. Cento also cold called me, I did not phone them.

------------------------------- merged -------------------------------
I have entered into an agreement within the last 14 days?
All clients who have an entered into an agreement are entitled to a 14 day cooling off period. This means you can cancel the agreement and request a refund of any fees paid. You should contact the claims management business as soon as possible informing them that you wish to cancel.


I paid for the service by credit card, what should I do?
If you did pay by credit card and the claims management business is no longer able to provide a service, you may be able to seek a refund direct from your credit card company. You should contact your credit card company and they will be able to advise if you have a claim. Consumer Direct also has useful advice on how to request a refund. Consumer Direct - Template Letter No.1 - Use when Goods and Services have been bought on credit


.

[pauline]

Re: Cento Client Review

£299, it wasn't for mis sold PPI, it was for credit cards. I did pay by credit card. I just wasn't comfortable with it so I did a bit of research and decided I wanted to go no further. The returned pack was sent on day 13, they concede this, it was also sent by recorded delivery, they received it but won't refund me because I did not put a cancellation letter in with the pack even though I addressed the envelope to the cancellations dept.

I had already sent an email cancelling but it was not saved in my outbox and they are stating that they did not receive the email and are insisting that I go through with making the claims so that I have any chance of getting the deposit back.

I'm in Scotland, am not sure if the court procedure is the same or different up here, I know small claims is a bit different. Cento also cold called me, I did not phone them.

Re: Cento Client Review

Hi Pauline

A very warm welcome to Legal Beagles and sorry to learn of the problems that you too are experiencing with Cento Client Review.

You should send a complaint to the Ministry of Justices immediately and you should also consider taking legal action againts them for the return of your money.

If you paid by credit card you may be able to obtain a refund directly from the credit card company.

They were working with us up to recently and we have been able to obtain a few refunds for people, but they wanted people to go through the correct channels to apply for refunds. Basically, if that is not working then you have no option but to make your complaint to the MOJ and also take the approrate court action.

Can you please let us know how much they charged you and exactly what service they were going to provide you with , ie Credit Cards, unenforceable, Mis-sold PPI etc.

Thanks Tuttsi
------------------------------- merged -------------------------------
Linda

I totally agree with you they have had long enough to deal with your claims and they should be able to give you a detailed update after all you are the client. Leaving rude messages hardly gives me any confidence in their service.

Hun, you have been more than patient with them - remind me how much you paid them in total and what dates you paid them? did you take the platinum service, I believe you did from memory?

I remember reading on the Cartel thread that it may be possible to obtain the refund from your credit card company, I will dig out that information and post up for both you and Pauline if it is appropriate.

Tuttsi x

Hi
Well I sent another letter to Cento requesting a refund as discussed. Message on my answerphone today stating I would only be entitled to a refund "when er I mean if" (bit Freudian on his part I think!) my claims are found to be invalid. And re-iterating that 3 of my claims are still being investigated.
Think the next stage is letter of complain to the MoJ?
Thanks
Linda.

PS Last week I got a message on my mobile from a well stroppy man at Cento stating - you know we are ringing you back so please ensure to answer your phone!!! How rude.

[pauline]

Re: Cento Client Review

I've also had dealings with this company. Cancelled within the 14 day cooling off period but they are refusing to refund me. I sent an email within the 14 day period because I was concerned that the pack might not get to them in time and then returned the pack, which was marked to the cancellations department on the front of the envelope.

My email wasn't saved in my outbox and they are saying that they did not receive it and even though they received the returned claim pack within the 14 days they are refusing to refund me, instead I am being forced to go through with the claims to have any chance of getting the deposit back. They are saying they did not receive the email and because I did not put a letter in with the returned claims pack because I had already sent them an email, they are refusing to treat the returned pack as a cancellation, even though they have conceded that it was sent recorded delivery and received within the cooling off period.

I am really unhappy with the way that I have been treated, the first person I spoke to didn't even bother to return my call to tell me that they couldn't find my email on the system, I had to phone back another twice before anyone would speak to me about it.

[RedRose]

Re: Cento Client Review

Hi
Well I sent another letter to Cento requesting a refund as discussed. Message on my answerphone today stating I would only be entitled to a refund "when er I mean if" (bit Freudian on his part I think!) my claims are found to be invalid. And re-iterating that 3 of my claims are still being investigated.
Think the next stage is letter of complain to the MoJ?
Thanks
Linda.

PS Last week I got a message on my mobile from a well stroppy man at Cento stating - you know we are ringing you back so please ensure to answer your phone!!! How rude.

Re: Cento Client Review

Listen to Moneybox today as well - first item BBC iPlayer - Money Box: 27/03/2010

Well listening Moneybox the MOJ will be closing many more CMC's down over the next few months - so they say, and I wonder who will ne next on the hit list?

The BBC have asked the MOJ that monies that CMC's hold from upfront fees should be held in a client account? one must ask why this has not been done anyway as a matter of routine as the upfront fees was returnable I believe. If you go to a solicitor and give a deposit that money has to be held in a client account. The BBC have also asked that this should be a criteara when they grant a licence.

It should also be noted that the MOJ actually earn a percentage from the CMC's as part of their authorising that CMC, for the initial licence and a percentage at the end of the year.

This being the case each CMC should also hold a OFT licence as they are dealing with client money and this must be held in a separate client account and must be available for refunds when they are asked to make a refund. I believe the MOJ should also make this mandatory when granting a licence.

What the MOJ said in that interview was that anybody who wants a refund must follow proceedure and demand the refund back in the first instance before making any complaints to the MOJ? Therefore, a letter sent by recorded /special delivery should be sent in the first instant.

Once it is apparent after 7 days that no refund is going to be forthcoming then a formal complaint to the MOJ would definately be in order.

At this stage you may have to consider taking the court route depending on the outcome from the letter sent.

This is just my general views on this matter and I would stress that this is aimed at all CMC's not just one particular one.

Tuttsi

[Amethyst]

Re: Cento Client Review

Gravity are regulated under the MOJ thus:

Independent Financial Claims Limited Address: 14 The Grange
Skellow Town/City: Doncaster Postcode: DN6 8SH County: South Yorks
Trading Names: Claim4Finance, Gravity Financial Solutions Sector: Financial products/services, Authorisation Number: CRM19138

The contract/agreement redrose signed with cento allows them to pass claims on to ''partners'' ''third parties'' etc so yes she has given permission.

£100 is only for mortgage claims - dont think the £100 is payable to introducers on secured loans but it may do.

Cento are ''just'' an introducer. Large scale one.

Gravity, I assume, will hold on to her claims for a while, ''assess'' them and pass to a panel solicitor.... they will most likely be rejected as it is exceedingly unlikely she has a claim barring any PPI. They'll go back to Gravity, back to Cento and prob off to another company as ''fresh'' claims to earn Cento another referral commission (much as they came back from ''legal redress'' before.

Of course each new thing happens will be built up to her as a new step forwards and keep her sucked in with promises of success and the fear of losing the money paid out so far. (sorry redrose nothing personal its just how they seem to work)
Doesn't help her at all, just makes other people aware of how interlinked all these types of companies are.

Re: Cento Client Review

So Ame how does this work:-

Cento have sent two of Redroses claims to Gravity, I asume that they get £200 for intoducers? (£100 each claim)


Then what?????

Redrose has not had any comunication from them. So how are they going to progress and what exactly are Gravity doing with her claims? as they are not a claims management company covered by the MOJ., and are they allowed to do this without Redrose's permission?? and how would they MOJ look at this?

Am I being dumb here but how is this helping Redrose????

Thanks
Tuttsi xx