Cento Client Review ( CCR Claims ) Client connection Ltd

Re: Cento Client Review

Hi Linda,

As I suspected and I am not surprised that nothing has happened. They did tell you your claim was progressing and that you would have a payout no latter than January if my memory serves me correctly.

I agree a very strong letter to both Cento and the MOJ is needed and in addition if you should also send to Amethyst a PM giving her all your details, name, address, timeline of events etc, and what action you want Cento to take and what refund you are requesting she will pass your complaint on to the MD as he has advised that he wants to work with us here on LB to deal with all complaints on behalf of members.

If you want to PM me or Amethyst a draft of your proposed complaint then we can help you with this as well.

All the best

Tuttsi xx

Update on my claim.
Hi - just thought I would post a quick update as I have finally had time to contact all the companies with whom Cento are apparently dealing on my behalf.
Natwest CC - CCR requested T&C last August and these were supplied - no further contact (charge of £1)
Natwest loan - no contact made by CCR at all
Abbeyloan - CCR requested T&C and same supplied - no further contact (£1 charge)
Debenhams store care - no contact made
Mortgage - SAR August 2009 and info supplied - no further contact - the lady I spoke to said they have had dozens of requests from CCR and no further contact re any of the claims over the past 2 years!!!
So where are my £80 charges and then 4 x £10 postal orders? As you may have read in previous posts this does not correlate with anything CCR have said to me re my cases. Strongly worded letter needed I feel and cc to the MoJ. Needless to say CCR havent responded to my letter of January 1st asking for a written update. Just a little concerned re their T&C which say if people cancel outside the 14 days they will be charged for work done (which appears to be none but I know they will argue that). Does anyone have any smart ideas for terminology please?
With thanks
Linda.

[RedRose]

Re: Cento Client Review

Update on my claim.
Hi - just thought I would post a quick update as I have finally had time to contact all the companies with whom Cento are apparently dealing on my behalf.
Natwest CC - CCR requested T&C last August and these were supplied - no further contact (charge of £1)
Natwest loan - no contact made by CCR at all
Abbeyloan - CCR requested T&C and same supplied - no further contact (£1 charge)
Debenhams store care - no contact made
Mortgage - SAR August 2009 and info supplied - no further contact - the lady I spoke to said they have had dozens of requests from CCR and no further contact re any of the claims over the past 2 years!!!
So where are my £80 charges and then 4 x £10 postal orders? As you may have read in previous posts this does not correlate with anything CCR have said to me re my cases. Strongly worded letter needed I feel and cc to the MoJ. Needless to say CCR havent responded to my letter of January 1st asking for a written update. Just a little concerned re their T&C which say if people cancel outside the 14 days they will be charged for work done (which appears to be none but I know they will argue that). Does anyone have any smart ideas for terminology please?
With thanks
Linda.

Re: Cento Client Review

Hi Kenneth

I had responded to you on MSE before I realised you had popped over - thankyou.

This is a link to reclaiming Credit Card charges that I was telling you about.
There is a letter within that thread that was used and many peeps have received their refunds between 9 and 28 days obviously depending on which Credit Card Company you are with. http://www.legalbeagles.info/forums/...ad.php?t=17444

When you are ready to do that letter have a read of that thread and you will see that a simple letter works. Whats more all the refund will be yours and not shared. Start your own thread in the relevant credit card section.

This is our PPI section http://www.legalbeagles.info/forums/...play.php?f=125 again have a good read of all the threads here to see how others have dealt with reclaiming mis-sold PPI. Again start a thread in this section under the relevant section and peeps who have experience in reclaiming PPI will help you.

As I said there is a wealth of experience on Bank charges on these forums and they are working on here with peeps who have court cases in the near future with trying to resolve them. The team are also in talks with the OFT and are currently working very hard on points of law to see if there is a way forward for everyone. So stay with us on that one and in the meantime you may wish to participate in a survey on the future of personal current accounts.
http://www.legalbeagles.info/forums/...ad.php?t=21647

I have given you enough to look at for now, but if you need any help just shout and either myself or one of the team will help you.

Tuttsi

ps here is the address of the Minstry of Justice if you want to make a complaint about the way you were cold called and a link to Business Link regarding cooling off period after cold callin selling which you may a;sp be interested in reading.

Claims Management Officer
Claims Management Regulation
Monitoring and Compliance Unit
57-60 High Street
Burton on Trent
Staffordshire
DE14 1JS
www.claimsregulation.gov. uk
Telephone: 0845 450 6858
Fax: 0845 450 6866
Email: info@claimsregulation.gov .uk

Please read here about cooling off period.

http://www.businesslink.gov.uk/bdotg...mId=1073792577

Distance selling and online trading

The cooling-off period and cancellations

When selling to consumers by mail order, phone, fax, internet or digital TV you must give them a cooling-off period during which they have an unconditional right to cancel the contract.
In the case of services, the cooling-off period normally ends seven working days after the day the order was made - or after written confirmation is received.
In the case of goods, the cooling-off period normally ends seven working days after the day the goods are received.
Consumers must inform you in writing - by letter, fax or email - of their decision to cancel.
Consumers' money should be reimbursed as soon as possible - and in any case within a maximum period of 30 days.
Your contract with the consumer should also specify who pays any postage necessary to return unwanted goods.
However, there are some exceptions to the right to cancel. Consumers can't cancel if the contract is for:

[kennethdwhite]

Re: Cento Client Review

Hi I'm new to this site was directed here by MoneySavingExpert over the Cento Client review issue. for your information the following is the post I sent to MSE.

This company (Cento Client review) have also contacted me 8th Feb 2010 stating they could help me to reclaim PPI, have my credit card balance taken to zero on the grounds that the limit was raised without me signing or a further credit check being done and getting remuneration from the broker who sorted out my remortgage on the grounds their fee was paid through the new mortgage, so I will now be paying interest on it for the duration of the mortgage.

I thought wow at last there is a way for members of the public, that have been targeted by the unscrupulous financial organisations that are using legal loopholes to; in my opinion legally steal from us; to get these monies back. I have never heard of the ways to do this yourself that I now find on this site.

Anyway to cut a long story short I listened to the rep, who asked for £299.99 up front and to put it on my credit card seeing as this would be brought to zero; in addition if successful they would charge a fee of 30% ouch, but beggars can’t be choosers.

I was a bit dubious about the initial admin charge, but seeing as my credit limit on the card may not have been enough to cover this amount I wasn’t concerned; on application the credit card company would decline. How wrong was I? The credit card company accepted it and have now sent me a letter stating I had seriously gone over my credit limit and they now want the entire amount paid off immediately or they will take it to a debt collection agency, plus my credit facilities have been removed.

I am now in the process of cancelling the arrangement with Cento, trying to do it carefully so they cannot find a way to stop the refunding the initial admin charge. It also seems I now have to try to placate the credit card company not to take legal steps against me due to this company.

I wish now I had researched reclaiming before I took this step, because it has caused me even more stress and anxiety than I had before and that was bad enough. I had my hours cut drastically at work in September 09 and I am finding it really difficult to manage; this is causing me to get bank charges because of unauthorised overdrafts.

Though unlike some people these charges are not tiered; monies coming in pay off the unauthorised overdrafts plus the charges, but this reduces the money I have to pay off the next instalments etc, which as you can imagine is not enough and the whole process starts all over again. For instance between 15th and 19th dec 09 I paid charges of £210.00 and that’s just December.

Any advice would be welcomed but this is mainly to inform others who find themselves in this position; about the dangers of dealing with companies like this. YOU HAVE BEEN WARNED!

I apologise for the length of this post! And thank anyone in advance for any advice given.

[ratty]

Re: Cento Client Review

thanks Tuttsi , i have just PMd Amethyst.

Re: Cento Client Review

Hi Ratty

Can you please send imediately a PM to Amethyst who is in contact with the MD, please include your name and reference number with Cento and the dates you wrote to them, the reference number. can you please give her a timeline of events so that she can forward to the MD who has promised to work with us in resolving issues such as yours.
Tuttsi

Tuttsi, 7 days have passed and no reply from cento client review, what shall i do next ? thanks.

[ratty]

Re: Cento Client Review

Tuttsi, 7 days have passed and no reply from cento client review, what shall i do next ? thanks.

[enaid]

Re: Cento Client Review

Thank you Ghastous for the update and well done.
Enaid x

[Ghastous]

Re: Cento Client Review

just to let u know i won yay! i got my money back today in a form of a cheque which i will be cashing in my bank this weekend

[Ghastous]

Re: Cento Client Review

Dont worry tutts my bro is sorting my letter out tomorrow and also sending a copy to the MOJ aswell

Re: Cento Client Review

Hi Ghastos

We are recomending that action is taken against Cento Client Review if they do not honour the refund if all the correct proceedures have been taken.

This means that once you have returned the 'pack' and it is returned within 14 days and then a full refund is due. We also recomend sending the pack back by special/recorded delivery so that you have proof that they have received it.

Should they not make the full refund after following protocol then we will help you/ brother with a letter before action and this will then follow in you/brother taking legal proceedings against them.

Fingers crossed that they refund you promptly.

Tuttsi

ps don't forget to add a cc to The Ministry of Justice on your letter when it is returned.

[Ghastous]

Re: Cento Client Review

Here is the email that was sent to the MOJ so if people dont know wat to put then least they have some guidelines of wat to say btw this email was sent by my brother as he was the person that found out for me it was a scam

Dear Sirs,

My Brother was contacted by the above company who are regulated by
yourselves. I have advised my Brother to cancel the agreement within
the 14 day 'cool off period' but have read a lot about the company
withholding the starting fee indefinitely. What procedure should be
taken if they do not respond as requested?

At present they have been issued with a letter as shown below:

"Dear Sirs,

Further to our conversation 22.01.2010 regarding using your service, I
am writing to cancel our agreement within the stated 14 day time
frame. In that please reimburse the initial start fee of £149.99 plus
VAT. Also
please confirm either in writing or via email the cancellation of our
agreement has been successful.

Best Regards


With such a large amount of complaints regarding Centro Claims Review
I would like to be in a position to act accordingly against the
company if they refuse to payback the money. Your advice would be
greatly appreciated.

Thank you for your time

Best Regards

[Ghastous]

Re: Cento Client Review

yeh ill be sending it by special/recorded post but i wont beable to do that till friday but i will keep u posted to wat is happening and the outcome thx for the advice and help that is given

Re: Cento Client Review

Hi Ghastos

You have made a breakthough - well done.

Can you please edit your last post and take out you personal details(your name).

When you send back the pack, post it by recorded/special delivery? and address it to Mike Jones and remind him of his email reply to you that a full refund will be made within 7 days.

Tuttsi

ps Please let us know when you receive your refund.

[Ghastous]

Re: Cento Client Review

Just a update from me. Contacted cento this moring again via email as they are not picking the phone up and this is the reply i got

To refer to our pre-contractual information regarding refunds, the correct cancellation procedure is to inform us in writing within 14 days, which you have done. Your refund will then be processed within 7 working days of us receiving your claims pack back by via post, adhering to MOJ guidelines on cancellations and refunds.

Could please return your claims pack to us as soon as possible so we can bring this matter to a close.

Thank you
Mike Jones
Customer Services Manager


i dont think they liked it when i sent them the following email that show i had contacted MOJ about them and also that was the 4th email i had sent them and the only 1 they had replied to