Cento Client Review ( CCR Claims ) Client connection Ltd

Re: Cento Client Review

cc means that you send a copy of the letter which you have sent to Cento to the MOJ as well. You must mark your letter after you have signed it with cc to MOJ to let Cento know that the MOJ have also been advised that you are making a complaint.

I hope that I have explained it to you but if you still do not understand please advise me.

Tuttsi

when u say keep it all in writing with a cc to MOJ wat do u mean by cc

[Ghastous]

Re: Cento Client Review

when u say keep it all in writing with a cc to MOJ wat do u mean by cc

Re: Cento Client Review

Please just follow the guide that I have given to you to claim back from them, keep it all in writing with a cc to MOJ and hopefully you should receive your money back.

ive just got a nice feeling that even after ive sent the pack back and got onto them about a refund im still going to lose the £175.55 that they have already taken

Hi Ghastos

I know they are very persuassive organisation and in any event

Have they sent the pack to you?

If they have you need to send it back imediately and send it by Special Delivery to one of the Directors:-
Mr J Cunliffe
Cento Client Review
9 Axis Court
Mallard Way
Llansamlet
Swansea
SA7 0AJ

If you do not have the pack at this moment I would do as you have said email them and try to keep everything in writing and do not forgett cc the Ministry of Justice.

Claims Management Officer
Claims Management Regulation
Monitoring and Compliance Unit
57-60 High Street
Burton on Trent
Staffordshire
DE14 1JS
www.claimsregulation.gov. uk
Telephone: 0845 450 6858
Fax: 0845 450 6866
Email: info@claimsregulation.gov .uk

Please read here about cooling off period.

http://www.businesslink.gov.uk/bdotg...mId=1073792577

Distance selling and online trading

The cooling-off period and cancellations

When selling to consumers by mail order, phone, fax, internet or digital TV you must give them a cooling-off period during which they have an unconditional right to cancel the contract.
In the case of services, the cooling-off period normally ends seven working days after the day the order was made - or after written confirmation is received.
In the case of goods, the cooling-off period normally ends seven working days after the day the goods are received.
Consumers must inform you in writing - by letter, fax or email - of their decision to cancel.
Consumers' money should be reimbursed as soon as possible - and in any case within a maximum period of 30 days.
Your contract with the consumer should also specify who pays any postage necessary to return unwanted goods.
However, there are some exceptions to the right to cancel. Consumers can't cancel if the contract is for:

You have every right at this stage to have your money returned to you if that is your wish.

Please keep us informed of developments.

Tuttsi

hi all im new to this place and yes i was contacted last thursday by cento review and silly me went along with it but thx to my brother and these forums we found out they are a scam shame id already give out my details like a fool but ive sent them a email to cancel and also my brother as sent a email to the MOJ about them. So far no reply from the email i sent so im going to ring them in the morning

[Ghastous]

Re: Cento Client Review

ive just got a nice feeling that even after ive sent the pack back and got onto them about a refund im still going to lose the £175.55 that they have already taken

[Shanks1951]

Re: Cento Client Review

Re: Cento Client Review
Hi, I'm also new to the forum and not quite sure if this is how you post information! I was cold called by CCR as far back as last October. I've been putting them off as still not sure about them nor giving them my card details over the phone. In October their "upfront" fee was £150, but last week when Gareth called back, it had gone up to £299 but stated that if i was a "new" customer if would be £500! He is calling back Friday hoping that I will pay the £299 and send out my pack with Letter of Engagement. These forum posts have given me food for thought and decided not to proceed with these people. Thanks Puppy

Re: Cento Client Review

Hi Ghastos

I know they are very persuassive organisation and in any event have you received the pack?

If they have you need to send it back imediately and send it by Special Delivery to one of the Directors:-
Mr J Cunliffe
Cento Client Review
9 Axis Court
Mallard Way
Llansamlet
Swansea
SA7 0AJ

If you do not have the pack at this moment I would do as you have said email them and try to keep everything in writing and do not forget to cc the Ministry of Justice.

Claims Management Officer
Claims Management Regulation
Monitoring and Compliance Unit
57-60 High Street
Burton on Trent
Staffordshire
DE14 1JS
www.claimsregulation.gov. uk
Telephone: 0845 450 6858
Fax: 0845 450 6866
Email: info@claimsregulation.gov .uk

Please read here about cooling off period.

http://www.businesslink.gov.uk/bdotg...mId=1073792577

Distance selling and online trading

The cooling-off period and cancellations

When selling to consumers by mail order, phone, fax, internet or digital TV you must give them a cooling-off period during which they have an unconditional right to cancel the contract.
In the case of services, the cooling-off period normally ends seven working days after the day the order was made - or after written confirmation is received.
In the case of goods, the cooling-off period normally ends seven working days after the day the goods are received.
Consumers must inform you in writing - by letter, fax or email - of their decision to cancel.
Consumers' money should be reimbursed as soon as possible - and in any case within a maximum period of 30 days.
Your contract with the consumer should also specify who pays any postage necessary to return unwanted goods.
However, there are some exceptions to the right to cancel. Consumers can't cancel if the contract is for:

You have every right at this stage to have your money returned to you if that is your wish.

Please keep us informed of developments.

Tuttsi

hi all im new to this place and yes i was contacted last thursday by cento review and silly me went along with it but thx to my brother and these forums we found out they are a scam shame id already give out my details like a fool but ive sent them a email to cancel and also my brother as sent a email to the MOJ about them. So far no reply from the email i sent so im going to ring them in the morning

[Ghastous]

Re: Cento Client Review

hi all im new to this place and yes i was contacted last thursday by cento review and silly me went along with it but thx to my brother and these forums we found out they are a scam shame id already give out my details like a fool but ive sent them a email to cancel and also my brother as sent a email to the MOJ about them. So far no reply from the email i sent so im going to ring them in the morning

Re: Cento Client Review

Hi Delmarie

One of the team here (Amy) has had a look at the letter and has slightly altered it. She still believe this is still too long but I will post it up to see if anyone overnight can add any further weight to this letter. Also, earlier today Amethyst posted a templated letter before action and POC especially for CMC's You may want to have a read of this post to see if anything here helps with your letter.http://www.legalbeagles.info/forums/...ad.php?t=21147

DRAFT LETTER

Dear Sirs

I wish to raise a formal complaint with regard to the misleading way in which I believe you have conducted your business and now require a refund of the £500.00 paid via my credit card on the 19 November 2009 immediately.


I was contacted on that day to be told that you were 99.9% sure that there was a claim for a zero balance on one of my credit cards, but I was required to pay the £500.00 up front.

You informed me that this needed to be done quickly to process the claim. You rang whilst I was at work and rang again for payment at dinner time. I paid over the telephone and the day after I contacted you to ask why there was a charge when I had been told that there would be no further up-front charges – even on a zero balance.

I was told this was because a zero balance meant that no monies would be paid to you and therefore you risked me not paying you the fee at the end so the £500 was simply put into a solicitors holding account (may I ask where/whose account my money is currently held in please?) and would not be touched.

You advised me to wait for the pack which would be with me shortly and sign and return asap in order to start the process. You again assured me that I had nothing to lose and that the ‘solicitors’ would not be pursuing this if they were not 100% confident they had a claim.

I also informed you that I had not received any terms and conditions and could I have these and also copies of the original documents I had sent to you. You said they would be emailed to me – I never received them. You also said you would send me an email stating that the money was fully refundable – again this email was never received.

I enquired how you knew I had a claim for this credit card as I had only just returned the original pack you said you hadn’t accessed my documents yet but it was because the card was pre 1997.

I did not receive the priority pack until the afternoon of Friday 27th November 2009 – once again there were no terms and conditions in it and I wondered why the delay in receiving it. I decided that I did not wish to go ahead and I wrote a letter and posted it on the Monday (enclosed) stating this and the reasons why. I also informed you that I would not be signing the documents.

I rang you a couple of days later to ask when I would get the refund and you said that you hadn’t received the letter as yet but simply return the pack and I would get a refund right away. I posted the unsigned pack back to you.

I rang you again last week and asked why I had not received the refund and was told that you did not receive the pack until the 18th December which was out of the two week cooling off period so I would not be getting a refund – you denied any of my telephone calls – no one had any recollection of speaking to me and you denied receiving my letter. It would not have been possible to get the pack back two weeks after paying because of the delay in sending it out!

I wrote to you within the two weeks cooling off period (the date the letter was typed can be seen in its properties) and spoke to you on the telephone. Not only that – your Terms and Conditions (which I finally received a copy of via email following my request on 7/01/10) state ‘Cooling off period is 14 days after signing the letter of engagement’ which as my letter stated and you will have noticed when you received the pack I did not sign.

When I mentioned I had not signed it on the telephone to Susan on the 7/01/10 I was simply told I had better sign it quick so they can start work on it! When I complained I hadn’t had any T & C I was told well I should look on your website!

You have also been misleading in that you have repeatedly and from the start, told me that a team of solicitors would be working on my documents and assessing if I had a claim when in fact they are not solicitors – even last week when questioned you told me well they are not solicitors but a legal team! I believe what you mean is another claims management company.

Your terms and conditions also state there will be no up front fees – you only get paid out of compensation due to me.

Furthermore, I believe that cold calling is contrary to Ministry of Justice regulations and that you are in breach of your authorisation by doing this in the first place.

I will give you 7 days in which to refund me in full. Should I not receive this refund, I will issue a court claim without further notice to you and which will include my costs to date. I therefore suggest that you place this letter with your solicitors without delay in order that my refund can be processed.(I am not sure about this bit?)


Yours faithfully

[delmarie]

Re: Cento Client Review

Hope you meant post it here. Here goes.
Mr Stanton, Mr Kearle Mr Spooner – Directors
Mr J Cunliffe
Cento Client Review
9 Axis Court
Mallard Way
Llansamlet
Swansea
SA7 0AJ


Re: Refund


20 January 2010


Dear Sirs

I am writing with complaint regarding the misleading way in which I believe you have conducted your business and require a refund of the £500.00 paid via my credit card on the 19 November 2009 immediately.

I was contacted on that day to be told that you were 99.9% sure that there was a claim for a zero balance on one of my credit cards but I was required to pay the £500.00 up front.

You informed me that this needed to be done quickly to process the claim. You rang whilst I was at work and rang again for payment at dinnertime. I paid over the phone and the day after I contacted yourselves to ask why there was a charge when I had been told that there would be no further up-front charges – even on a zero balance.

I was told this was because a zero balance meant that no monies would be payed to yourselves and therefore you risked me not paying you the fee at the end so the £500 was simply put into a solicitors holding account (may I ask where/whos account my money is currently held in please) and would not be touched.

You advised me to wait for the pack which would be with me shortly and sign and return asap in order to start the process. You again assured me that I had nothing to lose and that the ‘solicitors’ would not be pursuing this if they were not 100% confident they had a claim.

I also informed you that I had not received any terms and conditions and could I have these and also copies of the original documents I had sent to you. You said they would be emailed to me – I never received them. You also said you would send me an email stating that the money was fully refundable – again this email was never received.

I enquired how you knew I had a claim for this credit card as I had only just returned the original pack you said you hadn’t accessed my documents yet but it was because the card was pre 1997.


I did not receive the priority pack until the afternoon of Friday 27th November 2009 – once again there were no terms and conditions in it and I wondered why the delay in receiving it. I decided that I did not wish to go ahead and I wrote a letter and posted it on the Monday (enclosed) stating this and the reasons why. I also informed you that I would not be signing the documents.

I rang you a couple of days later to ask when I would get the refund and you said that you hadn’t received the letter as yet but simply return the pack and I would get a refund right away. I posted the unsigned pack back to you.

I rang you again last week and asked why I had not received the refund and was told that you did not receive the pack until the 18th December which was out of the two week cooling off period so I would not be getting a refund – you denied any of my phone calls – no one had any recollection of speaking to me and you denied receiving my letter. It would not have been possible to get the pack back two weeks after paying because of the delay in sending it out!

I wrote to you within the two weeks cooling off period (the date the letter was typed can be seen in its propterties) and spoke to you on the phone. Not only that – your Terms and Conditions (which I finally received a copy of via email following my request on 7/01/10) state ‘Cooling off period is 14 days after signing the letter of engagement’ which as my letter stated and you will have noticed when you received the pack I did not sign.

When I mentioned I had not signed it on the phone to Susan on the 7/01/10 I was simply told I had better sign it quick so they can start work on it! When I complained I hadn’t had any T & C I was told well I should look on your website!

You have also been misleading in that you have repeatedly and from the start told me that a team of solicitors would be working on my documents and assessing if I had a claim when in fact they are not solicitors – even last week when questioned you told me well they are not solicitors but a legal team! I believe what you mean is another claims management company.

Your terms and conditions also state there will be no up front fees – you only get paid out of compensation due to myself.

Furthermore I believe that cold calling is against the Ministry of Justice regulations and that you are in breach of your authorisation by doing this in the first place.

I am giving you 7 days to give me a full refund of the £500 paid and am also making a complaint to the Ministry of Justice. Should I not get this refund I intend to take this matter to the Media. My payment reference is -----.


Yours faithfully







c.c. Mr Patrick Abernethy.
Claims Management Officer
Claims Management Regulation
Monitoring and Compliance Unit
57-60 High Street
Burton on Trent, Staffordshire, DE14 1Js

Re: Cento Client Review

Could you please copy from your word doc and paste onto a new post and we will have a look at it for you and help you tidy it up. That way we can alter it and others can also advise as well.

Tuttsi

Thank you - my letter could be a little longwinded and I would appeciate you looking at it. Could you remind me how to upload it please?

maNY THANKS

[RedRose]

Re: Cento Client Review

Hi
I think if you go to "post reply" there is a little paperclip on the top row of the tool bar within the "reply to thread" screen which opens. Hope this helps
Linda.

[delmarie]

Re: Cento Client Review

Thank you - my letter could be a little longwinded and I would appeciate you looking at it. Could you remind me how to upload it please?

maNY THANKS

Re: Cento Client Review

Hi Delmarie

When you write please address it to one of the Directors at Cento Client Review giving them 7 days to refund the money : Mr Kevin Anthony Kearle or Ryan George Stanton or Mr Damian Spooner-Cleverly and dont forget to cc for The Ministry of Justice and send it by special delivery. I do know that George Stanton that has signed cheques in the past so maybe he is your man. That also worries me that people pay by credit card and have the money returned by cheque which is very odd.

Their MOJ licence is up for renewal at the end of March so they will not want to upset the MOJ.

We are now getting many complaints and it is very worrying and concerning. Yesterday one lady said her daughter has now paid over £2k and is doubtful now that she will see a return of the money, I do hope she is wrong.

Also I have posted up up about cooling off periods on this thread and because they cold called you (thread 399), I believe that you should have have a read of that post and see if there is anything on there that will add more weight to your demand of your money back.

If you can post a copy of the letter up and either myself or one of the team can have a look at it for you and try and add some more weight to it if you wish, but please omit your personal details.

Tuttsi

ps Try Special Delivery instead of Recorded Delivery.

[delmarie]

Re: Cento Client Review

update re cento

I have drafted my letter - although it took me a week. I am sending it recorded delivery tomorrow. They finally sent me the T & C's by email last week (first time ihave seen them) and it states that a refund request may be made in writing within two weeks of signing the agreement. I sent my pack back without signing it and although they denied receiving my letter they still have no signed agreement - surely they have no right to pursue the case. today I received a letter from my capital one credit card (the one they said they could get a 0 balance) stating that they were increasing my interest rate to 35%!!!! There must be a connection here - my payments have always been on time. I am now thinking that I must transfer my balance to a cheaper card but where will I stand with cento if I dont have a balance on the card they wont get there comission?

Re: Cento Client Review

Due to the vast amount of complaints received on all Claims Management Companies, Legal Beagles would like to start compiling a super complaint on behalf of all consumers, in order to do this, could you please email your complaint letters that you have actually been sent to the Ministry of Justice please send to admin@legalbeagles.info and also advise if you have had any response so that we can start formulating this complaint proceedure.

Thank you
Tuttsi