Cento Client Review ( CCR Claims ) Client connection Ltd

[traildad]

Re: Cento Client Review

i got a call from them i payed £350 they then sent me the forms to fill in i then had to send them £22 for two credit cards then within two days they rang me and said i had a claim and they could get my credit cards wrighten of for %15 of the claim he said he would email me and send me the details in wrighting i came home an hour after the call to find in my email they have taken £3100 of my credit card i am scared to death at what a fool i have been i cant tell my wife

Re: Cento Client Review

Hi Linda,

I believe Celestine has now nicely re-worded the letter - she beat me to it.

Good luck and as usual, please let us know how you get on.

Tuttsi xx

[Celestine]

Re: Cento Client Review

I have decided to tackle my other credit cards etc which Cento aren't managing myself so it will be interesting to see if I beat them to it!! I have taken some letters from relevant links for this.

Yayyyyy go get em yourself girl!!

:12::santa_cheesy:

[RedRose]

Re: Cento Client Review

Hi Celestine
Thanks for this - and you are right it looks far more professional now.
I have decided to tackle my other credit cards etc which Cento aren't managing myself so it will be interesting to see if I beat them to it!! I have taken some letters from relevant links for this.
Thanks again for your prompt (as ever on this site) response
Linda.

[Celestine]

Re: Cento Client Review

Hi RedRose

I think your letter is ok but a bit informal and conversational. I'm not sure they would believe you seriously want some answers. I've just had a play and I'd phrase it more like this:



Date

Dear Sir/Madam

I am writing to request a written update of the actual progress made with my claims against XXXX, having made payment in advance for your claims management service on xx/06/09.

I have reviewed our correspondence to date I can summarise that:

(INSERT ORIGINAL CONTACT WITH CENTO DATE)

16/06/09 - Original agreement letters returned referring to Legal Redress. (More brief info needed)

30/07/09 - New agreement forms sent for Natwest Loan and credit card and my mortgage with the Northern Rock referring to "Legal redress / Forbes Douglas and Cento client review" as the "companies" and increasing charges to 30% - I didn't return these forms as I was advised by the telephone advisor that ‘these were a formality as I had already signed agreement forms.’

27/10/09 - New agreement forms for Natwest loan and Abbey received again. I called to ask why not for all my claims and I was advised that "some claims are automatically sent from Legal redress to Forbes Douglas whereas others need new forms".

06/11/09 - Phone call received regarding successful claim on my Natwest credit card advising I was due a £1600 refund of charges or I could pay £500 up front to have the whole balance written off. I opted for the refund of charges.

(DATE) The most recent information provided when I telephoned was:
Natwest loan - No reply from Natwest to requests for information so final request letter has been sent - they have till 06/12/09 to respond.
Natwest credit card – advised by your telephone advisor that he had no information about the claim.
Abbeyloan - Sent to Legal redress and then Gravity for assessment.
Northern Rock - Sent to Gravity and Ultimate Law for assessment.

I asked the telephone advisor why claims are moved about and was advised "after a certain period of time they become priority and are moved on for someone to action further". I dispute that this should seemingly provide your company with a new 12week period to work on that claim. All claims should be of equal priority.

In addition, I am alarmed that there are multiple trading companies who are given access to my personal and financial details.
I am also concerned that despite an original assurance that “claims are managed within 12 weeks” I appear to be no closer to an outcome on my claims and every time I telephone I am given different information; which often appears to contradict previously given information.

Please update me in writing of actual process with each of my claims, explain when and why my claims have been transferred to different legal companies to handle.
I expect to receive a response to my request within a prompt time frame, to provide appropriate reassurance that your company is providing a genuine claims management service.

If you do not respond properly to my request, then I will seek further legal advice and shall consider reporting my concerns with Trading Standards and The Ministry Of Justice. (up to you!!)

Yours sincerely


XXX

Best of luck....it really shouldn't be this hard. My sisters CC claim was settled in 3 weeks back in September 09. 2 letters was all it took......
:11:

[RedRose]

Re: Cento Client Review

Hi
Letter I am proposing to send to Cento Client with personal details removed. Please could anyone let me know if this looks Ok? With thanks.

"
14th December 2009.
To whom it may concern
Having made payment for my claim in June I am writing to request a written update of the progress made to date.
This is the background as I see it from letters / forms I have just checked through - 16th June - original agreement letters returned referring to Legal Redress.
30th July - new agreement forms sent for Natwest Loan and credit card and my mortgage with the Northern Rock referring to "Legal redress / Forbes Douglas and Cento client review" as the "companies" and increasing charges to 30% - I didn't send these forms back as you advised these were a formality as I had already signed agreement forms.
27th October - new agreement forms for Natwest loan and Abbey again received - called to ask why not for all my claims – I was advised that "some claims are automatically sent from Legal redress to Forbes Douglas whereas others need new forms".
6th November - phone call received re successful claim on Natwest credit card advising I was due £1600 back in charges or I could pay £500 up front to have the whole balance written off. Opted to go for the charges.
Most recent information given when I called
Natwest loan - no reply from Natwest to requests from information so final request letter sent - they have til 6th Dec to reply
Natwest credit card – advised by the person who answered the phone when I called that he had no information about the claim.
Abbeyloan - sent to Legal redress and then Gravity for assessment.
Northern Rock - sent to Gravity and Ultimate Law for assessment.
I asked why claims are moved about and you advised "after a certain period of time they become priority and are moved on for someone to action further".
I am a little perturbed by the number of companies who appear to be given access to my personal and financial details and also that despite an original assurance that “claims are managed within 12 weeks” I appear to be no closer to an outcome on my claims and each time I call I am given different information which often appears to conflict.
Thanks
Linda.

[RedRose]

Re: Cento Client Review

Hi

I think maybe they are their internal limits - the Abbeyloan information is with Legal Redress (interestingly on the 23rd Nov they said it had gone from Legal Redress to Gravity!!) and they (Legal redress) have 12 weeks to review it - this will be 24.12.09 and the Northern Rock (mortgage) is now with Gravity ("one of 2 specialist companies in the UK who review mortgages") and they have 24 weeks.

Thanks for your reply - I will have a go at a letter and come back to you.

My main issue is that each time I ring I seem to get a different answer and the original time scale is way past.

Thanks again
Linda.

[Amethyst]

Re: Cento Client Review

What are the 12 and 24 week periods for ?

I know of 12 day periods (for CCA) and 40 days (for Data Protection Act requests) and ummm 8 weeks (for complaints) but no idea on 12 weeks or 24 weeks?

There isnt a template to ask for an update, you can write one up based on your cases and we'll help you with it, else you can send them a full subject access request under the data protection act to get everything they have on you - but as above this allows them 40 days to provide the information.

[RedRose]

Re: Cento Client Review

Hi
Well I have rung Cento again today and nothing much seems to be happening although they claim some of the 12 and 24 week periods companies are allowed are due on the 24th December (handy for the bank holiday I'd say) - can anyone please point me in the direction of a letter / template I could use to ask them for a written update on progress?
I've had a look at some threads but thought someone may just know where to look.
Thanks as ever
Linda. :santa_cheesy:

[RedRose]

Re: Cento Client Review

I don't have a scanner but I have looked through the terms and conditions - I have 2 versions - one with the original documents and one sent with the new forms - I think they are the same except the original refers to "agent" as Legal Redress and the latter refers to Legal redress or Gravity Financial services.

There is this paragraph which I think gets them round the passing on of data

" By acceptance of the Company's privacy policy and unless and until the Co. (abbreviated by me not them) receives written to the contrary the client agrees that the Co. may share the clients personal information with Banks, Financial Advisors or other institutions and affiliates, associated companies or fims or service partners for the purpose of assisting the client with the client's claim for compensation or any financial matters that the Co. believes may be of assistance to the client. Except as explicitily stated in this condition and the Privcacy policy the Co. does not disclose to any third party the information provided by the client"

Apologies that I can't post the whole lot!!
Linda.

Re: Cento Client Review

Hi Linda,

Who on earth are Gravity and Ultimate law and how do they come into the equasion? Ok just Googled them Gravity Financial Solutions and ultimate Law Ltd - registered with the Law Society SRA 495005.

Can you post up the T&C's that you agreed to when you joined cento and was you aware of these companies at that time and have you signed any T&C's or agreement with them? again they have sent your personal details to other companies without your express permission?

Thanks
Tuttsi

Hi
Just called Cento for an update and here we are!!!! And yes I know - alarm bells ringing but this is what they said.

This is the background as I see it from letters / forms I have just checked through - 16th June - original agreement letters state Cento Client Review are the "company" in their terms and conditions - original cost 25% and at this stage no mention of any other companies / solicitors etc. In telephone calls they mentioned Legal Redress but they aren't on any of my letters from this date.

30th July - new agreement forms sent for Natwest Loan and credit card and my mortgage with the Northern Rock referring to "Legal redress / Forbes Douglas and Cento client review" as the "companies" and increasing charges to 30% - I didn't send these forms back as on advice Cento client said they were a formality as I had already signed agreement forms.

27th October - new agreement forms for Natwest loan and Abbey again received - called Cento to challenge why not for all my claims - they advise that "some claims are automatically sent from Legal redress to Forbes Douglas whereas others need new forms". Interestingly the small print of these does not include Forbes Douglas but does include "Gravity".

6th November - phone call received re successful claim on Natwest credit card as put on this thread on 6th.

Ok so I have called them today.
Natwest loan - no reply from Natwest to requests from information so final request letter sent - they have til 6th Dec to reply
Natwest credit card - he (to whom I spoke) has no information about the claim - and when I advised him re call on 6th Nov said he would get someone in the "priority" team to call me back!!!!!
Abbeyloan - sent to Legal redress and then Gravity for assessment.
Northern Rock - sent to Gravity and "Ultimate Law" for assessment.

I asked why claims are moved about and he said "after a certain period of time they become priority and are moved on for someone to action further".

Sorry this is a novel and I'm not gullible enough to believe it all but thought it maybe worth posting.

Please let me know if this doesn't make sense on reading.

Linda.

[RedRose]

Re: Cento Client Review

Hi
Just called Cento for an update and here we are!!!! And yes I know - alarm bells ringing but this is what they said.

This is the background as I see it from letters / forms I have just checked through - 16th June - original agreement letters state Cento Client Review are the "company" in their terms and conditions - original cost 25% and at this stage no mention of any other companies / solicitors etc. In telephone calls they mentioned Legal Redress but they aren't on any of my letters from this date.

30th July - new agreement forms sent for Natwest Loan and credit card and my mortgage with the Northern Rock referring to "Legal redress / Forbes Douglas and Cento client review" as the "companies" and increasing charges to 30% - I didn't send these forms back as on advice Cento client said they were a formality as I had already signed agreement forms.

27th October - new agreement forms for Natwest loan and Abbey again received - called Cento to challenge why not for all my claims - they advise that "some claims are automatically sent from Legal redress to Forbes Douglas whereas others need new forms". Interestingly the small print of these does not include Forbes Douglas but does include "Gravity".

6th November - phone call received re successful claim on Natwest credit card as put on this thread on 6th.

Ok so I have called them today.
Natwest loan - no reply from Natwest to requests from information so final request letter sent - they have til 6th Dec to reply
Natwest credit card - he (to whom I spoke) has no information about the claim - and when I advised him re call on 6th Nov said he would get someone in the "priority" team to call me back!!!!!
Abbeyloan - sent to Legal redress and then Gravity for assessment.
Northern Rock - sent to Gravity and "Ultimate Law" for assessment.

I asked why claims are moved about and he said "after a certain period of time they become priority and are moved on for someone to action further".

Sorry this is a novel and I'm not gullible enough to believe it all but thought it maybe worth posting.

Please let me know if this doesn't make sense on reading.

Linda.

Re: Cento Client Review

Yes they did and that was more recently and Linda in her post of 7/11 states that she was Forbes anyway. So where does Legal Redress come into the equassion.

Also didnt they originally move from forbes to legal redress because forbes were 'full' ?

Hi Linda

Why would they want to change from Legal Redress to Forbes when you have already been with them for months already. Something is not adding up here and again they are trying to change the goal posts with the hope that you did not see the extra 5% go on. Having now looked back on this thread on 7/11/09 you said that Forbes Douglas were already working on your case.

It was Forbes that was always 25% and Legal Redress was 30% so now Forbes are 30%. So still not sure why they are asking you to change from Legal Redress when you are already with Forbes and had already agreed 25% and Forbes have already identified a possible claim.

Tuttsi

Hi
Cento have sent me new agreements and letter of engagements for the accounts they are looking into to transfer them from Legal Redress to Forbes Douglas - the agreements were as previously written except they tried to up the cost to 30% instead of 25% - when I called them they said it was a standard "new customer" letter and of course my charges would be the aforementioned 25% - I have amended the forms, written a letter advising who I spoke to and returned them (having kept copies).

They are apparently routing all new claims through Forbes Douglas as Legal Redress are "up to their capacity" with claims.

I will call them tomorrow for another update.

Linda.

[Amethyst]

Re: Cento Client Review

Also didnt they originally move from forbes to legal redress because forbes were 'full' ?

Re: Cento Client Review

Hi Linda

Why would they want to change from Legal Redress to Forbes when you have already been with them for months already. Something is not adding up here and again they are trying to change the goal posts with the hope that you did not see the extra 5% go on. Having now looked back on this thread on 7/11/09 you said that Forbes Douglas were already working on your case.

It was Forbes that was always 25% and Legal Redress was 30% so now Forbes are 30%. So still not sure why they are asking you to change from Legal Redress when you are already with Forbes and had already agreed 25% and Forbes have already identified a possible claim.

Tuttsi

Hi
Cento have sent me new agreements and letter of engagements for the accounts they are looking into to transfer them from Legal Redress to Forbes Douglas - the agreements were as previously written except they tried to up the cost to 30% instead of 25% - when I called them they said it was a standard "new customer" letter and of course my charges would be the aforementioned 25% - I have amended the forms, written a letter advising who I spoke to and returned them (having kept copies).

They are apparently routing all new claims through Forbes Douglas as Legal Redress are "up to their capacity" with claims.

I will call them tomorrow for another update.

Linda.