Upfront fees is probably your best angle.
From that document I linked to before
Rule 11 requires a business to provide specific information in writing (electronic versions are sufficient) before a contract is agreed (details below).
General Rule 5 requires a business to “observe all laws and regulations relating to its business.”
The Provision of Services Regulations 2009, Regulation 11 requires businesses to provide certain information (which includes the information in Rule 11) to be provided “in good time before the conclusion of a contract …”
(
11. Information which must be made available or supplied by the provider of a service in accordance with the provisions of this Chapter must be made available or supplied—
(a)in a clear and unambiguous manner, and
(b)in good time before the conclusion of the contract or, where there is no written contract, before the service is provided (unless the information is requested as specified in regulation 9 after the provision of the service).)
In the Conduct of Authorised Persons Rules 2007 there is also;
Regulation 11
11. A business must provide the client with the following information in writing or
electronically before a contract is agreed –
a) Honest, comprehensive and objective written information to assist the
client to reach a decision including the risks involved in making a claim,
in particular the possibility of losing money and, in the case of legal
action, appearing in court.
b) The services that will be provided, in a way that does not misrepresent,
either by implication or omission, any term or condition or by whom the
service will be provided.
c) The procedures that will be followed.
d) Contracts, including for insurance or loans, that the client will be asked
to agree to.
e) Any charge the business makes. Where this is a percentage of
compensation payable the percentage must be indicated together with a
typical example of the actual cost in pounds, or more than one example
if the business makes differential charges.
f) Any referral fee paid to, or other financial arrangement with, any other
person in respect of introducing the claim.
g) Any costs that the client may have to pay, including repayments on a
loan taken out for any purpose and the purchase of a legal expenses
insurance policy, and whether the client will be liable to pay any shortfall
in recoverable costs or premiums from the losing defendant party.
h) Documentation needed to pursue the claim.
i) Any relationship to a particular solicitor or panel of solicitors.
j) Procedures to follow in the event of a complaint.
k) How the client may cancel the contract and the consequences of
cancellation including the reimbursement of any costs paid during the
cancellation period and any costs or penalty that has to be paid after the
14 day cooling off period.
l) The statement that the business is “regulated by the Ministry of Justice
in respect of regulated claims management activities” and the
authorisation number of the business. This requirement applies one
month after the date of authorisation of the business.
also
15. A business must allow a ‘cooling off’ period of at least 14 days after signing
any agreement,
You have not signed any agreement.
Also I'd mention you will take your case to consumer direct, oft, trading standards and the MOJ.
The company comes under the umbrella of Client Connection Ltd
and they have recently had an amendment to their directors
AP01 11/01/2011 DIRECTOR APPOINTED MR GEORGE STANTON
TM01 07/01/2011 APPOINTMENT TERMINATED, DIRECTOR KEVIN KEARLE
TM01 06/01/2011 APPOINTMENT TERMINATED, DIRECTOR DAMIAN SPOONER-CLEVERLY
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