Cento Client Review ( CCR Claims ) Client connection Ltd

[EXC]

Re: Cento Client Review ( CCR Claims ) Client connection Ltd

1) Cold calling is not condoned by MOJ and if you word search 'cold calling' on the MOJ site all of the hits are negative - without exception. It's not on in my book, Tuttsi's book or anyone else who frequents this site - except for you.

2) Gladstone Brookes' £7500 is not an estimate but a limit (the clue is in 'up to'). Martin Lewis is not breaking MOJ guidelines because he's not regulated by them as he's not a CMC. Clearly.

3) MOJ actively encourages people not to pay upfront fees. As do Beagles.

[ronaldo]

Re: Cento Client Review ( CCR Claims ) Client connection Ltd

Hello Tuttsi, i thought i could provide some factual realisations to consumers on a number of your "mis-leading" comments


"Cold calling is in my books is not on - see the MOJ guidelines"

In your books? Im sure consumers are more interested in the regulators actual rules rather than what you beleive to be right or wrong. Here are the moj guidelines directly from their website


Cold calling consumers by telephone
We are aware that some businesses have been cold calling consumers and then referring their claims either directly to a solicitor on indirectly (through other claims management businesses) to a solicitor. Neither is permitted. The Solicitors Regulation Authority (SRA) have made it clear that their rules on referral arrangements means that solicitors must not have a financial arrangement with an introducer in respect of claims which has been obtained (either by that introducer or through an intermediary) by way of unsolicited face-to-face or telephone "cold calling".
This means that an introducer must not cold call any potential client if a claim might require legal action and therefore be referred to a solicitor or a solicitor is likely to be asked to review a claim. This does not only apply to personal injury claims, but to any other claims that are referred to solicitors, including claims about enforceability of consumer credit agreements.


As you continuosly keep telling people, this company does not employ or use solicitors in any way, shape or form (see your fourth point below). Therefore they are not breaching the MOJ guidelines in regards to cold-calling


"Telling people that they have lots of money to get back and quote a figure (plucked out of the air) is not the way to mis inform people and run a legitimate business. - see the MOJ guidelines"

Advising people they may have lots of money to come back to them from mis sold PPI? giving customers estimates of what they could be entitled to?

Gladstone Brookes TV advertisment states "you could be entitled to up to £7500" are they mis informing people? are you suggesting they are illegitimate for quoting figures?

Martin Lewis himself has a guide on his website showing how much PPI you would be entitled to based on how much you have borrowed. Is he mis informing people? are you suggesting his business is illegitimate? is he breaking MOJ guidelines?

"Taking upfront fees - most definately wrong - see the MOJ guidelines."

"MOST DEFINATELY WRONG" really? heres some info directly from the MOJ website
"Taking up-front fees
We are aware that many businesses take ‘up-front’ fees. But some businesses taking up front fees may be failing to provide prospective clients with compulsory, pre-contract information as required by the Conduct of Authorised Person Rules 2007. We are also aware that some businesses are not giving clients a reasonable period in which to consider the information. In particular some businesses take card details and / or payment during an initial marketing telephone call.

This is not permitted by the rules"


"Rule 11 requires a business to provide specific information in writing (electronic versions are sufficient) before a contract is agreed"


d5mcc has stated that he did receive all of this information by e-mail (electronic version) 24 hours before payment was taken and it did state everything the MOJ requires it to. I also received this information before payment was taken when i first dealt with them.


"Telling folk that you are putting there case with solicitors, hence why you are taking upfront fees when it is just another CMC. I have actual evidence of this."

What type of evidence? Could you possibly share this evidence with us?
If it is just another CMC and not a solicitor that means they are more-so abiding by the MOJ guidelines in regards to cold-calling.

Not keeping in touch with the clients once they have signed up and keep them 100% informed.
I cannot answer for other customers but i never had a problem with communication to or from this company.

Re: Cento Client Review ( CCR Claims ) Client connection Ltd

I wonder can you answer this Ronaldo, if as you say they do everything 'legal' then why do they operate so many avoidance tactics ?
I think you need to re-think your posts and apologise to Tuttsi.

[ronaldo]

Re: Cento Client Review ( CCR Claims ) Client connection Ltd

thanks amethyst, good to be back. interesting view from tweet, i notice you said "staff". i wouldnt class somebody who worked somewhere for "like a day" (lol) as staff! she seemed very sure of herself when she stated that what they do is "100% illegal" and that is why she left, surely if it was illegal to process claims then it wouldnt be a regulated industry? i suppose a telesales environment isnt for everyone, she must be a bit pee'd off with something to have posted such a negative comment.

Re: Cento Client Review ( CCR Claims ) Client connection Ltd

The term "CLUTCHING AT STRAWS" springs to mind Tuttsi. I am not clutching at any straws lol know your trying to help customers yes I am if they have been mis-sold goods or services but could it just be that some companies do things by the book, some companies do things by the book even if it means changing old ways have they changed there ways? , and actually follow the MOJ guidelines???are you saying that cento do not COLD CALL? They cold called me and told me a pack of lies thats how I know how they operate.
i doesnt seem to me that you like to admit it when a company you dispise so much actually does something right.

Why do I have to admit to saying something that I believe is not right. If people did not post here there tales of woe and were treated better by this company I would have every respect for them and there are times when we would like to recomend a decent CMC but so far have not seen any improvement in the way that many CMC's operate and that is accross the board not just Cento.

Cold calling is in my books is not on - see the MOJ guidelines

Telling people that they have lots of money to get back and quote a figure (plucked out of the air) is not the way to mis inform people and run a legitimate business. - see the MOJ guidelines

Taking upfront fees - most definately wrong - see the MOJ guidelines.

Telling folk that you are putting there case with solicitors, hence why you are taking upfront fees when it is just another CMC. I have actual evidence of this.

Not keeping in touch with the clients once they have signed up and keep them 100% informed.

Ame is right read who calls me and see for yourself what is beeing said in different forums and you cannot blame this on me as I have nothing to do with that.

[Amethyst]

Re: Cento Client Review ( CCR Claims ) Client connection Ltd

lol, welcome back ronaldo. Some of the staff don't seem so enamoured with the company (ref whocallsme comments 12th March) also interesting tactics on 10th March report too. 01792763480 - who calls me from 01792763480? 11/12

[ronaldo]

Re: Cento Client Review ( CCR Claims ) Client connection Ltd

The term "CLUTCHING AT STRAWS" springs to mind Tuttsi. i know your trying to help customers if they have been mis-sold goods or services but could it just be that some companies do things by the book, even if it means changing old ways, and actually follow the MOJ guidelines???
i doesnt seem to me that you like to admit it when a company you dispise so much actually does something right.

Re: Cento Client Review ( CCR Claims ) Client connection Ltd

24 hours notice before taking the money is not long, as Amethyst has said I would check the times agree to what they have now told you.

So lets see if 24 hours is 24 hours or just a few hours latter, which would not be acceptable?

For instance if they called on 18th November, lets say for instance that was 2pm, then what time did they email you, assuming you received this email? and what time on the 19th did they charge your card?

[Amethyst]

Re: Cento Client Review ( CCR Claims ) Client connection Ltd

'' You were then given 24 hours to read these terms and conditions before payment, which was taken on the 19th November 2010"


Did they say anything about this email on the phone to you, or anything that you should read it before they take payment ? Have you checked the date/time they took payment ?

[d5mcc]

Re: Cento Client Review ( CCR Claims ) Client connection Ltd

Hi again,

I sent an email to Lifestyle Claims and referred them to the various MOJ rules (also copied to them) that you copied to me in your last post, and concluded my email up with the following paragraphs;

I do not think that any of the above was covered satisfactorily by Lifestyle Claims before money was withdrawn from my credit card account. I therefore ask again that you refund my £352.50, otherwise, I will have no alternative but to take my case to consumer direct, oft, trading standards and the MOJ in an effort to retrieve my money.

If I do not receive a reply from you by 5:00pm on 22nd February 2011 then I will assume that the money will not be forthcoming and I will have to persue the recovery by other means.

I have received the following response;

Thank you for your email. A welcome email containing pre-contractual information was sent out to you on the 18th November 2010; which under Ministry of Justice regulations is sufficient notice of terms and conditions. You were then given 24 hours to read these terms and conditions before payment, which was taken on the 19th November 2010. The pre-contractual information clearly states that you have a 14 day cooling off period from the date your payment is taken however we did not receive your notice of cancellation until the 13th December 2010 which was 24 days later. We have fully conformed to the Ministry of Justice guidelines and as previously advised we strongly recommend for you to continue with your claims.

If you have any further questions or queries please do not hesitate to contact our customer services department via telephone or email.

Kind Regards,

I have checked this out and it is true, they did send me a welcome email, which I only glanced at at the time. Looking closer at it now - the email does contain a lot of information covering what the MOJ rules require, including the upfront fees and the possibility of court appearances.

I think Lifestyle claims have covered themselves with this welcome email and so it appears to be the end of the line for me now. I think I will just have to take it on the chin and learn from it.

I would like to thank you all for your efforts and keep up the good work.

d5mcc

Cento used to say that they have solicitors who dealt with the cases, in fact all it was, was another claims management company and after after doing intensive research, which I have this backed up in writing that this company do not employ any solicitors, neither do they out source to solicitors.

In this article on another CMC, the MOJ state that there is a long list of information that must be agreed by the consumer BEFORE any money is taken.

Have a read of this article (nothing to do with Cento) but you can see what the MOJ are saying in relation to following strict procedures and use this in your response to Cento...TONY HETHERINGTON: Suspended... but he's back | Mail Online

This is the relevant bit and if they did not follow this proceedure then you have good grounds for a refund:-
"In dealing with you, CCS got off on the wrong foot. Ministry rules say that before a payment is taken, firms must go through a long check list of information, including warning you about appearing in court and losing money. And even then, customers have a 14-day cooling-off period"

Thanks again,
I was not aware that they only referred me to other CMC's, but they may have mentioned it in their sales pitch. Although they do say in their email that they use some in-house legal teams to process the claims. I was reading through their sheet of small print in their terms and conditions and there is a sentence that says 'We process the claim in house or pass them onto our agent or also pass them onto a panel solicitor depending on the complexity and value of the claim . . . . . .
Off course I had already paid the fee before I received the terms and conditions in their claims package.

Re: Cento Client Review ( CCR Claims ) Client connection Ltd

Hi Linda

I think hun it is time for action. Do not phone them, send them a final letter before action and allow them 10 days to either repay your original fee or pay your claims.

2 Years is just not on and totally unacceptable.

Tuttsi xx

Hi
Just thought I would let you know I am still seeking my refund - 2 years it is now!!
I complained in writing many times and to the Ministry of Justice who stated they "would look into it". Surprise surprise every time I ring CCR (with a new name every time) they say "I should hear soon!!!!" - no reasons given for the 2 year rather than 12 weeks promised!!
Ah well, I'll keep on trying!
Linda.

[RedRose]

Re: Cento Client Review ( CCR Claims ) Client connection Ltd

Hi
Just thought I would let you know I am still seeking my refund - 2 years it is now!!
I complained in writing many times and to the Ministry of Justice who stated they "would look into it". Surprise surprise every time I ring CCR (with a new name every time) they say "I should hear soon!!!!" - no reasons given for the 2 year rather than 12 weeks promised!!
Ah well, I'll keep on trying!
Linda.

Re: Cento Client Review ( CCR Claims ) Client connection Ltd

Read both Amethyst and my previous posts....

Dont phone them again keep everything in writing.

Use the information that we have provided to you to write a strong letter and send it to them by recorded/special delivery and demand your money back as they have not followed the MOJ guidelines and are in serious breaches. Taking £600 without making you fully aware of all the pitfulls is not good for them and if you fight hard enough you will get ALL the money back.

T

Hi All,

I have asked her if she had ppi but she can,t remember .

She can,t remember when she sent it back so not much help.

I managed to contact them today & had a right talk with them.

The girlfriend had to talk to them to confirm it was her.

I asked them how much they took from her account it amounted to nearly £600.

They said this was for Mortgage Admin fees christ what a joke.

I said what is the MD,s name Mike Jones she replied i said there are millions of Mike Jones in Wales.

I told her they have taken vast ammounts of money from people with no returns she said so what ?

I said i would report them to the MOJ she then said if they were not doing a good job they would not have the licence.

They also stated they would send a Financial Advisor to your house in person i said you must have some amount working for you.

She came away with a belter saying Asda & Tesco get complaints i said yeah but they don,t rip off people.

I could phone the A-----S till i,m blue in the face so full of themselfs.

[Haddock&Chips]

Re: Cento Client Review ( CCR Claims ) Client connection Ltd

Hi All,

I have asked her if she had ppi but she can,t remember .

She can,t remember when she sent it back so not much help.

I managed to contact them today & had a right talk with them.

The girlfriend had to talk to them to confirm it was her.

I asked them how much they took from her account it amounted to nearly £600.

They said this was for Mortgage Admin fees christ what a joke.

I said what is the MD,s name Mike Jones she replied i said there are millions of Mike Jones in Wales.

I told her they have taken vast ammounts of money from people with no returns she said so what ?

I said i would report them to the MOJ she then said if they were not doing a good job they would not have the licence.

They also stated they would send a Financial Advisor to your house in person i said you must have some amount working for you.

She came away with a belter saying Asda & Tesco get complaints i said yeah but they don,t rip off people.

I could phone the A-----S till i,m blue in the face so full of themselfs.

Re: Cento Client Review ( CCR Claims ) Client connection Ltd

Cento used to say that they have solicitors who dealt with the cases, in fact all it was, was another claims management company and after after doing intensive research, which I have this backed up in writing that this company do not employ any solicitors, neither do they out source to solicitors.

In this article on another CMC, the MOJ state that there is a long list of information that must be agreed by the consumer BEFORE any money is taken.

Have a read of this article (nothing to do with Cento) but you can see what the MOJ are saying in relation to following strict procedures and use this in your response to Cento...TONY HETHERINGTON: Suspended... but he's back | Mail Online

This is the relevant bit and if they did not follow this proceedure then you have good grounds for a refund:-
"In dealing with you, CCS got off on the wrong foot. Ministry rules say that before a payment is taken, firms must go through a long check list of information, including warning you about appearing in court and losing money. And even then, customers have a 14-day cooling-off period"