HBOS account compromised and website functions removed.

[CleverClogs]

Re: HBOS account compromised and website functions removed.

antonio.osorio@lloydsbanking.com

and copy to dom@flametv.co.uk

Hellenmellon, contact the office of Antionio Ororio and explain what has happened and that you have now contacted the other person who's details are on your online account. Explain that you had sufficient details on that person to be able to contact them(a breach of Data Protection) and that both of you are considering whether to take your business elsewhere since if the bank cannot look after that information then why should they be trusted. Furthermore, give them 7 days to resolve the situation or threaten to take it to the press(I'm sure I know one or two journalists who might like a story like that ).

Such as Dominic Littlewood, whose email address I've given above?

The executive office will do something about it as it involves, potential ID theft, reputational risk, loss of two customers and potential press involvement.

To say nothing about the ability or otherwise of HBOS to run the proverbial social event in a brewery.

Please tell us how they get on with resolving this matter

They may be a little less sluggish than usual.

[Hellenmellon]

Re: HBOS account compromised and website functions removed.

I'll report back

[leclerc]

Re: HBOS account compromised and website functions removed.

CC, HBOS is owned by Lloyds Banking Group. Unfortunately, these days you get nothing from what used to be called "customer service". You are a number plain and simple unless you take it further...

[Hellenmellon]

Re: HBOS account compromised and website functions removed.

I've had no reply to the email, but HBOS CS called about 30 mins ago in relation to the letter I sent them last week. I appear to be dealing with the same person as last time. He kept insisting it was my account !!!!!, no matter how many times I told him it wasn't.

It took 30 mins for him to understand the situation, even though he has a full written outline of the complaint. ( not to mention he dealt with the initial complaint back in March ).

It appears my account has been suspended ( which in some ways I was hoping it would, as it shows they take security somewhat serious ), although I have my doubts if I will ever get back into my account with this muppet dealing with the problems.

[CleverClogs]

Re: HBOS account compromised and website functions removed.

Perhaps one should be grateful to HBOS for having provided gainful employment for people with intellectual challenges?

[Hellenmellon]

Re: HBOS account compromised and website functions removed.

I suppose this is now turning into a diary of events.

HBOS did not telephone me yesterday, so one could assume they've yet to take any action. This was confirmed when I managed to un-suspend my account, and as of 8.00am this morning I still have full access to the other customers account and money.

Emails to the CEO have not been acknowledged. I'm due to speak to the the other HBOS customer at some point today to see what joint action we may be able to take.

[CleverClogs]

Re: HBOS account compromised and website functions removed.

Might the FSA (Fundamentally Supine Authority) be at all interested in these acts of total stupidity and utter incompetence?

[The Debt Star]

Re: HBOS account compromised and website functions removed.

Might the FSA (Fundamentally Supine Authority) be at all interested in these acts of total stupidity and utter incompetence?

can a rocking horse ****?

[CleverClogs]

Re: HBOS account compromised and website functions removed.

Swim?

[leclerc]

Re: HBOS account compromised and website functions removed.

Might the FSA (Fundamentally Supine Authority) be at all interested in these acts of total stupidity and utter incompetence?

The FSA can note the complaint but they do not take action on one individual case but where there is clear evidence of it being endemic within the business that they regulate. If you want the FSA to note the issue then they can but it will not resolve the issue.

[CleverClogs]

Re: HBOS account compromised and website functions removed.

The FSA can note the complaint but they do not take action on one individual case but where there is clear evidence of it being endemic within the business that they regulate. If you want the FSA to note the issue then they can but it will not resolve the issue.

Nothing will truly "resolve the issue" short of sacking or retraining the idiots responsible and firing the jerk(s) who hired the idiots.

[leclerc]

Re: HBOS account compromised and website functions removed.

Nothing will truly "resolve the issue" short of sacking or retraining the idiots responsible and firing the jerk(s) who hired the idiots.

We're talking about Hellenmellon's case alone not anything else.
Who should be sacked and what sackable offence have they(I assume you mean an employee of the bank) committed?

[Hellenmellon]

Re: HBOS account compromised and website functions removed.

I've just notified the FSA and they are starting an investigation. I will only know the outcome if they publish their findings.

[Hellenmellon]

Re: HBOS account compromised and website functions removed.

As of 10 minutes ago, the other customers account has now been removed from my online banking service.

But, they've done the same as last time and removed all my personal details, so once again. It appears someone does not learn from their mistakes.

[leclerc]

Re: HBOS account compromised and website functions removed.

They should have specific contact with you. It's called communication so that you are informed what is happening.