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Lloyds TSB lied and covered it up for years

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  • Lloyds TSB lied and covered it up for years

    Hi i am new to all this but told i might be able to get some good advice so here is hoping. In a nut shell 20 years ago i had a loan that i had made all my payments on and no problems then out of the blue i lost my job and kept using savings hoping i would find employment soon but i didn't so went in to ask to claim on my insurance and was told i didn't have any.

    The Bank manager told me not to worry cause as at that point i had missed no payments i could get a credit card which he gave me and said i could make cash withdrawals on and meet my loan repayments which i did until next thing i was up to my limit no job no savings and the bank breathing down my neck whilst a bit wet behind the ears at 21 years of age believing they were doing what was best for me.

    After my accounts had been closed my card stopped and loan with collections it went on with the usual threats until they took me to court and i ended up with 3 x ccj's which i told the court i believed i had insurance and was shocked i didn't. Well as you can imagine through my early 20's having 3 ccj's against me any kind of bank account or phone contract or any other loan are credit card was impossible to get because of this but i had to take it on the chin as i believed i had messed up not having the insurance.

    Forward on to a few years ago and i was contacted over PPI on the loan and i said i didn't have it according to the bank but believed i did at the time so the Execs office looked in to it and come back and told me i did have it but not on the card so after much arguing they have admitted i did have it on the card also. It was raised as a new complaint that they messed up and the damage it has caused me in my younger days and a mortgage i was knocked back on and the house worth a considerable amount more today.

    I was offered £500 compensation but feel this is nowhere near enough for the damage they have caused and the fact they lied in a court over the insurance and the breach of the Data Protection Act in my opinion warrants more than what they have offered especially as they turn round and said well they went off after 6 years but we all know your credit file doesn't just go back to perfect.

    I would value your opinions as they basically say take it to court if i don't feel it is fair but the few solicitors i have spoken to want 5k upfront which it looks like i will have no option but to do this but any advice would be appreciated in case i am missing something many thanks.
    Last edited by Amethyst; 28th January 2018, 17:43:PM. Reason: paragraphs
    Tags: None

  • #2
    the few solicitors i have spoken to want 5k upfront which it looks like i will have no option but to do this but any advice would be appreciated in case i am missing something many thanks.
    Try speaking with consumer credit specialists like the firms pt2537
    and Diana M work at ( Howlett Clarke & Joanna Connelly Solicitors respectively - details in their signatures ) as they might be able to have a look over the case and see if there is any liklihood of obtaining a fairer recompense and look at either a fixed fee or no win no fee type arrangement. You might find it is too late though, as the limitations act may kick in ( 6 years ) and the claims have already been through the court process.

    i had missed no payments i could get a credit card which he gave me and said i could make cash withdrawals on and meet my loan repayments
    as I'm sure you now realise, this is utterly attrocious advice.

    As well as that £500 compensation offer did they offer to refund the PPI you had paid ? Have you reached the end of the complaints process with the bank and have you approached the Financial Ombudsman as yet ?
    “We may not win by protesting, but if we don’t protest we will lose. If we stand up to them, there is always a chance we will win.” Hetty Bower

    Any support I provide is offered without liability, if you are unsure please seek professional legal guidance.

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    • #3
      Originally posted by Amethyst View Post
      Try speaking with consumer credit specialists like the firms pt2537
      and Diana M work at ( Howlett Clarke & Joanna Connelly Solicitors respectively - details in their signatures ) as they might be able to have a look over the case and see if there is any liklihood of obtaining a fairer recompense and look at either a fixed fee or no win no fee type arrangement. You might find it is too late though, as the limitations act may kick in ( 6 years ) and the claims have already been through the court process.

      as I'm sure you now realise, this is utterly attrocious advice.

      As well as that £500 compensation offer did they offer to refund the PPI you had paid ? Have you reached the end of the complaints process with the bank and have you approached the Financial Ombudsman as yet ?
      Yes they have refunded the PPI on the loan and the Credit card and they have admitted that they can't take it from happening in 97 as it only came to light recently that i did have PPI they are just trying to get away with it on the cheap. I was aware of the 6 year rule but the Execs office where the ones that said they would have to take it from me first finding out i had the PPI due to the fact for nearly 20 years i believed i didn't as they lied to the court and to me. Sorry meant to add that yes we have come to the end of the complaints process and i have spoken to the ombudsman but they said that they wouldn't look as in depth in to it over things like the money on lost mortgage or unable to get loans or cards and would award on service issue which they say approx £500 to £1000 based on what they understand so far but where decent enough to say that court would probably be the only way i might get a true reflection of compensation i think it deserves.

      Comment


      • #4
        Any opinions would be appreciated i just want to make sure i have missed nothing as i have just been informed by the ICO that they have breached Priciples 1 and 4 of the DPA so every little bit of info will help.

        Comment


        • #5
          Don't accept there offer, and Take it to the FOS. Can I ask the name of the bank?

          Comment


          • #6
            Originally posted by Sunnydee View Post
            Don't accept there offer, and Take it to the FOS. Can I ask the name of the bank?
            I believe they already have without sucess

            i have spoken to the ombudsman but they said that they wouldn't look as in depth in to it over things like the money on lost mortgage or unable to get loans or cards
            HOW TO COMPLETE AN N180 DIRECTIONS QUESTIONNAIRE (SMALL CLAIMS TRACK) FORM?

            My posts on this forum are offered based on my experience dealing with a variety of life events. I have no formal legal training and if in doubt take professional legal advice or contact the CAB. If you follow anything I write on this forum you do so at your own risk and I accept no liability for any loss, costs or other outcomes.

            I do not come on here in the evening, at weekends or on public holidays.

            Comment


            • #7
              Originally posted by Sunnydee View Post
              Don't accept there offer, and Take it to the FOS. Can I ask the name of the bank?
              It is Lloyds but TSB had involvement in it and the FOS will only look in to the service side of it they won't award for damages and impact it has had on my life and if just on service the FOS said it would be £500 upwards but nowhere near what i think it should be considering what i lost over the house i couldn't buy and what it is worth now.

              Comment


              • #8
                Just a quickie - have you read the Durkin case ? Would be worthwhile https://www.supremecourt.uk/cases/do...5-judgment.pdf. Also look up previous judgements.
                “We may not win by protesting, but if we don’t protest we will lose. If we stand up to them, there is always a chance we will win.” Hetty Bower

                Any support I provide is offered without liability, if you are unsure please seek professional legal guidance.

                Received a Court Claim? Read >>>>> First Steps

                If we have helped you we'd appreciate it if you can leave a review on our Trust Pilot page

                Find Solicitors offering fixed fees on our sister site - JustBeagle.com

                Comment


                • #9
                  Originally posted by Amethyst View Post
                  Just a quickie - have you read the Durkin case ? Would be worthwhile https://www.supremecourt.uk/cases/do...5-judgment.pdf. Also look up previous judgements.
                  Thanks interesting reading.

                  Comment


                  • #10
                    Yip, sorry to have dropped that and run yesterday. Also have a look at Brian Grace v Blackhorse ( Telegraph article http://www.telegraph.co.uk/finance/p...didnt-owe.html ) though that's an unenforceable agreement wrongful default. I'm tagging pt2537 in as he might have some thoughts as it is far more his area, but basically I'm saying although you might be able to claim Khoprahor (I'll check how that's spelt and find the case - ah Kpohraror v Woolwich Building Society ) compensation for the wrongful default ( which is essence is what it is - you should have been able to use insurance, which would have prevented a default on the loan, and consequently you wouldn't have had to have the credit card and thus no default there ) around the £8k mark ( I think that's what we worked out - there's lots of threads if you look up "wrongful default" ) rather than anything like 'loss of opportunity'' from the failed house purchase. Durkin fought his arse off and despite an early very good ruling, ended up with a low compensation and massive costs against him which far outweighed the compensation. Some posts and reading in here http://legalbeagles.info/forums/foru...ngful-defaults
                    “We may not win by protesting, but if we don’t protest we will lose. If we stand up to them, there is always a chance we will win.” Hetty Bower

                    Any support I provide is offered without liability, if you are unsure please seek professional legal guidance.

                    Received a Court Claim? Read >>>>> First Steps

                    If we have helped you we'd appreciate it if you can leave a review on our Trust Pilot page

                    Find Solicitors offering fixed fees on our sister site - JustBeagle.com

                    Comment


                    • #11
                      Originally posted by Amethyst View Post
                      Yip, sorry to have dropped that and run yesterday. Also have a look at Brian Grace v Blackhorse ( Telegraph article http://www.telegraph.co.uk/finance/p...didnt-owe.html ) though that's an unenforceable agreement wrongful default. I'm tagging pt2537 in as he might have some thoughts as it is far more his area, but basically I'm saying although you might be able to claim Khoprahor (I'll check how that's spelt and find the case - ah Kpohraror v Woolwich Building Society ) compensation for the wrongful default ( which is essence is what it is - you should have been able to use insurance, which would have prevented a default on the loan, and consequently you wouldn't have had to have the credit card and thus no default there ) around the £8k mark ( I think that's what we worked out - there's lots of threads if you look up "wrongful default" ) rather than anything like 'loss of opportunity'' from the failed house purchase. Durkin fought his arse off and despite an early very good ruling, ended up with a low compensation and massive costs against him which far outweighed the compensation. Some posts and reading in here http://legalbeagles.info/forums/foru...ngful-defaults
                      Well just an update to say that it has been passed to Legal and they will look at it but i have to have a Solicitor give them a break down of what exact laws they have done wrong as in the breach of the Data Protection laws and then give an outline as to what i am seeking in compensation and until i do this they won't enter in to any discussions any further.

                      Comment


                      • #12
                        Just having a read now
                        I work for Wannops LLP . I give my free time available to helping other on the forum and would be happy to try and assist informally where needed. Any posts I make on LegalBeagles are for information and discussion purposes only and shouldn't be seen as legal advice. Any advice I provide is without liability.

                        If you need to contact me please email me on Ptilley@wannops.com . My firms initial advice is always free.

                        I have been involved in leading consumer credit and data protection cases including Harrison v Link Financial Limited (High Court), Grace v Blackhorse (Court of Appeal) and also Kotecha v Phoenix Recoveries (Court of Appeal) along with a number of other reported cases and often blog about all things consumer law orientated.

                        You can also follow my blog on consumer credit here.

                        Comment


                        • #13
                          Okay, so effectively what they are asking is for a letter before claim. It gives their solicitors wording and framework they are used to dealing with to properly be able to advise Lloyd’s what to do.

                          I’m sure the combined minds here can help you.
                          HOW TO COMPLETE AN N180 DIRECTIONS QUESTIONNAIRE (SMALL CLAIMS TRACK) FORM?

                          My posts on this forum are offered based on my experience dealing with a variety of life events. I have no formal legal training and if in doubt take professional legal advice or contact the CAB. If you follow anything I write on this forum you do so at your own risk and I accept no liability for any loss, costs or other outcomes.

                          I do not come on here in the evening, at weekends or on public holidays.

                          Comment


                          • #14
                            seems to me that there may well be a s140A issue here too. Is the relationship ongoing?
                            I work for Wannops LLP . I give my free time available to helping other on the forum and would be happy to try and assist informally where needed. Any posts I make on LegalBeagles are for information and discussion purposes only and shouldn't be seen as legal advice. Any advice I provide is without liability.

                            If you need to contact me please email me on Ptilley@wannops.com . My firms initial advice is always free.

                            I have been involved in leading consumer credit and data protection cases including Harrison v Link Financial Limited (High Court), Grace v Blackhorse (Court of Appeal) and also Kotecha v Phoenix Recoveries (Court of Appeal) along with a number of other reported cases and often blog about all things consumer law orientated.

                            You can also follow my blog on consumer credit here.

                            Comment


                            • #15
                              Originally posted by pt2537 View Post
                              Just having a read now
                              Thanks much appreciated

                              Comment

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