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Hello there.
Latest problem in my life...
I had £150 taken out of my bank by my mobile phone company. They only had authorisation to take £20, and acknowledge that there was a computer error. It took them about ten days to return the money.
Problem was that I am travelling and didn't have much money in my account to begin with. The debit took three days to show up online, so as far as I was concerned I had enough in my account to purchase a cheap flight to the next stop on my travels. But the booking would not go through. I had no idea why, and called my bank, was told there was no block on the card, etc.
By the time I found out what was wrong, from my online statement three days later, the flight had risen in price by £400. I told the mobile phone company this, and asked for £400 compensation ASAP as I needed to book the flight. They sent me £100 and made a £30 credit to my bill. They also asked for proof of the flight booking. They then told me I had 30 days before they were closing my account!
I told them there was no booking as yet because it was now too expensive to book. Further, I told them I needed my phone number as it was used for various things including "running my business."
I scraped together every penny I had and booked said flight, now at a cost of £650 - £460 more than it was the week previous.
Sent proof to them. Was ignored for two days, despite telling them I urgently needed the money now as I was now almost penniless and needed the money to survive.
Was ignored.
In the end I decided I needed to get the ticket refunded as I could NOT rely on this phone company to refund me. The ticket was fully refundable. Called the airline the day before, and was told I had to go to one of their sales offices as this was the only way to get my refund. The sales office near me was closed by this time.
Went there the very next morning, and was told it was too late to get the refund. Did not end up taking the flight or getting my money back.
Have now had to change my plans so I am stuck in Budapest in a dinghy hostel and the end of my travels around Europe have been ruined. The company continued to ignore me for three days - and then emailed me back to state that they would not compensate me despite my sending proof of the flight as the terms and conditions state that consequential loss is not covered, and further, on a separate note, as I was running a business via a personal phoneline, they were not liable, as the terms and conditions I had signed up to stated my line could not be used for business.
I immediately emailed back, asking why they asked for a flight booking if they were then going to say that consequential costs are not covered, in effect creating this huge mess, and explaining that I said "running my business" as in conducting my personal business, i.e. giving my phone number for flight and accommodation bookings, etc. They emailed back again saying there would be no compensation.have ignored further emails both to threaten them with legal action and to hold them responsible for this mess, and basically begging them to do something.
I am now stuck in Budapest with no cash and my money is all but gone. As of tomorrow I am going to be homeless, and I am going to have to end my European travels two weeks early to return home to the UK in three days time (first cheap flight I could find), via a ticket I have embarrassingly had to beg a parent to buy for me - who can ill afford to in the first place.
Please someone tell me this is not right? I am EXTREMELY angry.
Latest problem in my life...
I had £150 taken out of my bank by my mobile phone company. They only had authorisation to take £20, and acknowledge that there was a computer error. It took them about ten days to return the money.
Problem was that I am travelling and didn't have much money in my account to begin with. The debit took three days to show up online, so as far as I was concerned I had enough in my account to purchase a cheap flight to the next stop on my travels. But the booking would not go through. I had no idea why, and called my bank, was told there was no block on the card, etc.
By the time I found out what was wrong, from my online statement three days later, the flight had risen in price by £400. I told the mobile phone company this, and asked for £400 compensation ASAP as I needed to book the flight. They sent me £100 and made a £30 credit to my bill. They also asked for proof of the flight booking. They then told me I had 30 days before they were closing my account!
I told them there was no booking as yet because it was now too expensive to book. Further, I told them I needed my phone number as it was used for various things including "running my business."
I scraped together every penny I had and booked said flight, now at a cost of £650 - £460 more than it was the week previous.
Sent proof to them. Was ignored for two days, despite telling them I urgently needed the money now as I was now almost penniless and needed the money to survive.
Was ignored.
In the end I decided I needed to get the ticket refunded as I could NOT rely on this phone company to refund me. The ticket was fully refundable. Called the airline the day before, and was told I had to go to one of their sales offices as this was the only way to get my refund. The sales office near me was closed by this time.
Went there the very next morning, and was told it was too late to get the refund. Did not end up taking the flight or getting my money back.
Have now had to change my plans so I am stuck in Budapest in a dinghy hostel and the end of my travels around Europe have been ruined. The company continued to ignore me for three days - and then emailed me back to state that they would not compensate me despite my sending proof of the flight as the terms and conditions state that consequential loss is not covered, and further, on a separate note, as I was running a business via a personal phoneline, they were not liable, as the terms and conditions I had signed up to stated my line could not be used for business.
I immediately emailed back, asking why they asked for a flight booking if they were then going to say that consequential costs are not covered, in effect creating this huge mess, and explaining that I said "running my business" as in conducting my personal business, i.e. giving my phone number for flight and accommodation bookings, etc. They emailed back again saying there would be no compensation.have ignored further emails both to threaten them with legal action and to hold them responsible for this mess, and basically begging them to do something.
I am now stuck in Budapest with no cash and my money is all but gone. As of tomorrow I am going to be homeless, and I am going to have to end my European travels two weeks early to return home to the UK in three days time (first cheap flight I could find), via a ticket I have embarrassingly had to beg a parent to buy for me - who can ill afford to in the first place.
Please someone tell me this is not right? I am EXTREMELY angry.
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