Re: enaids mums bt bill
I know this is not exactly on topic. But last year I unearthed at my place of work that BT were adding some services to the bills to the tune of £350 each year. As it was a new job I felt I should look into it and I made further enquiries and was passed backwards and forwards arround the world until I found that over 3 years BT had been charging for a services that they was not being used and they should never have charged it. It took manyphone calls and persiverance to get the money refunded.
It basically boils down to the fact that you have to check every bill thoroughly and I am of the same opinion as Celestine that for the elderly they should have a local number to ring with a special department dedicated to help the elderly where they find it difficult to communicate and where they do not have to listen to these awfull messages to listen for the options and then press different numbers to get through. I have trouble doing that now myself! so goodness knows what I will be like in 20/30 years time.
It also worried me that had Enaids parent paid by DD and this money had been taken from their pension it may have left them short to pay bills and food etc. After all £100 is a lot of money to a pensioner. It is also a worry to think how many other pensioners have had these mistakes and they did not have a member of their family to check this out. Well done to you Enaid for helping your parents in this situation.
xx
I know this is not exactly on topic. But last year I unearthed at my place of work that BT were adding some services to the bills to the tune of £350 each year. As it was a new job I felt I should look into it and I made further enquiries and was passed backwards and forwards arround the world until I found that over 3 years BT had been charging for a services that they was not being used and they should never have charged it. It took manyphone calls and persiverance to get the money refunded.
It basically boils down to the fact that you have to check every bill thoroughly and I am of the same opinion as Celestine that for the elderly they should have a local number to ring with a special department dedicated to help the elderly where they find it difficult to communicate and where they do not have to listen to these awfull messages to listen for the options and then press different numbers to get through. I have trouble doing that now myself! so goodness knows what I will be like in 20/30 years time.
It also worried me that had Enaids parent paid by DD and this money had been taken from their pension it may have left them short to pay bills and food etc. After all £100 is a lot of money to a pensioner. It is also a worry to think how many other pensioners have had these mistakes and they did not have a member of their family to check this out. Well done to you Enaid for helping your parents in this situation.
xx
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