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Npower Bill 2 years later

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  • #31
    ICO SAR code of practice 20170609 Version 1.2

    "To avoid personal data about one individual being sent to another, either accidentally or as a result of deception, you need to be satisfied that you know the identity of the requester. You can ask for enough information to judge whether the person making the request is the individual to whom the personal data relates (or a person authorised to make a SAR on their behalf).
    The key point is that you must be reasonable about what you ask for. You should not request a lot more information if the identity of the person making the request is obvious to you. This is particularly the case when you have an ongoing relationship with the individual."

    If the SAR was made by you they may not release the information unless they obtain prior authorisation from your son anyway!

    Has your son decided whether or not to return to the UK any time soon?

    Comment


    • #32
      Originally posted by Setmefree3 View Post
      Why wasnít the meter inspected before 2017.

      Suppliers are required to read and inspect your meter(s) at least every two years Ė although some suppliers may visit more frequently. Bills, between supplier meter readings, are issued using estimates based mainly on past consumption.
      Absolutely no idea, they refuse to tell us when it was last read/inspected prior to Feb 2017, it has been asked multiple times & is a separate question on the SAR, it was a prepaid meter but I think the rules are the same.
      Sorry i'm just thinking out loud, it might be irrelevant, I am not employed in anyway in the legal profession, please ensure you research any advice I give before using it I have been known to be wrong on multiple occasions.

      Comment


      • #33
        Originally posted by des8 View Post
        Has your son decided whether or not to return to the UK any time soon?
        Thank you for the information, I may be awkward & advise as they have been dealing with me for over 2 years they know who I am, but is there any point in it, I may as well just provide the info, it just seems wrong.
        As to my son, he's now back in the country
        Sorry i'm just thinking out loud, it might be irrelevant, I am not employed in anyway in the legal profession, please ensure you research any advice I give before using it I have been known to be wrong on multiple occasions.

        Comment


        • #34
          Originally posted by Phaeton View Post

          Absolutely no idea, they refuse to tell us when it was last read/inspected prior to Feb 2017, it has been asked multiple times & is a separate question on the SAR, it was a prepaid meter but I think the rules are the same.
          Taken from NPOWER site.
          If I send you an online meter reading why do your agents need to read the meter in my house?

          Meter safety checks are really important

          We need to inspect every customer's meter - gas and electricity - even if you're sending us regular meter readings.

          Why? Well most importantly, we want to check the equipment's safe to use.
          • Secondly, we want to make sure the meters are giving us accurate, up to date information. This way, we can be confident your bills are based on actual energy usage.

          If your meter is easily accessible from the outside of your property we'll carry out your meter read visit and meter safety inspection without you being there. In some cases, we may not be able to gain access to your meter so we'll need to arrange an appointment that's convenient for you, but we will need you to be there.

          Our meter agents are MeterPlus and Lowri Beck - you'll see their names on any cards they leave, letting you know they've been to see your meter.

          If we've used your reading or one taken by one of our agents, it will show on your bill as 'Actual'. If we haven't got a reading we'll estimate your meter reading and will show on your bill as 'Estimate'.


          Iím only asking as they say itís been tampered by a previous tenant, which would be well in excess of two years. If it was noted when your son was there, surely it would have been reported and the meter changed back to its original state. Just a thought.

          Comment


          • #35
            Originally posted by Setmefree3 View Post
            Iím only asking as they say itís been tampered by a previous tenant, which would be well in excess of two years. If it was noted when your son was there, surely it would have been reported and the meter changed back to its original state. Just a thought.
            Sorry I don't appear to be getting emails on replies,

            But Yes I agree with you, this was a meter on the outside of the house with easy access down the side of the house, there was no excuse not to examine/inspect it, but from what I can gather it hadn't been inspected for at least 3 years, & potentially far longer, the 12 months that my son was in residence & then 2 years after he left when they found the issue, which I think was only on replacement.
            Sorry i'm just thinking out loud, it might be irrelevant, I am not employed in anyway in the legal profession, please ensure you research any advice I give before using it I have been known to be wrong on multiple occasions.

            Comment


            • #36
              https://legalbeagles.info/forums/for...11#post1465211

              Hi, I'm having absolutely horrendous problems with npower (very complicated and long-running going back years and encompassing every single thing they've been fined for but, they have refused to accept responsibility for or include me in any of the remedies outlined by Ofgem).

              One of the main issues is about the frequent SAR's concerning this post by des8 . I've literally just joined, am a real newbie and a pensioner who's not very savvy with forums, so do I need to start a new thread?

              Comment


              • #37
                It is better to start a new thread.
                No two cases are ever the same and confusion can easily arise
                And don't worry about being a newbie and/or a pensioner.... we're generally very respectful!

                Comment


                • #38
                  Thank you des8

                  Comment


                  • #39
                    Just to update this, it is still not resolved, my last letter to Npower in 2018 still remains unanswered asking for the location of the meter so it could be inspected by an independent source, what date the bypass occurred & how they knew the date etc.All has been quiet until last week when my son started getting texts from PDCS which we are ignoring until we get an actual letter advising us of a court date. As this relates to their claim of undercharging in 2014 is there a statute of limitations whereby if they haven't taken him to court by the end of the year (6 years) should it just go away?
                    Sorry i'm just thinking out loud, it might be irrelevant, I am not employed in anyway in the legal profession, please ensure you research any advice I give before using it I have been known to be wrong on multiple occasions.

                    Comment


                    • #40
                      Now July 2021 & still not heard anything from Npower, can we safely assume this is now dead & buried?
                      Sorry i'm just thinking out loud, it might be irrelevant, I am not employed in anyway in the legal profession, please ensure you research any advice I give before using it I have been known to be wrong on multiple occasions.

                      Comment


                      • #41
                        Just regarding your last post, I haven't fully read the thread but if it's a contractual issue then the limitation period would be 6 years, that could be either from the date of the breach or the demand so you may want to work out both just in case. If they're suggesting the meter was examined in Jan 2017, it might be prudent to count 6 years from that date.

                        I presume PDCS are a debt collector or has the alleged debt been purchased by them? I'm usually against ignoring, as there is no reason not to engage and put your son's side across, even if it is to say that he will not be paying and invite them to take legal proceedings, otherwise stop harassing.




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