Npower Bill 2 years later

[des8]

Re: Npower Bill 2 years later

The right to access information about oneself held by a third party comes from the Data Protection Act.
The Freedom of Information Act provides access t by the public to information held by public authorities

[slainte caragh]

Re: Npower Bill 2 years later

yeh cheers [MENTION=39710]des8[/MENTION], been at work too long this week. WE are governed by FOI Act and I have been saying it all day.

[Phaeton]

Re: Npower Bill 2 years later

Is it worth sending them a SAR?

[Kati]

Re: Npower Bill 2 years later

Is it worth sending them a SAR?

always worth a SAR in my opinion ... although I'm not sure how much info they'll hold on you

[slainte caragh]

Re: Npower Bill 2 years later

always worth a SAR in my opinion ... although I'm not sure how much info they'll hold on you

Telephone recordings up to 6 months
Written records - to hand up to 18 months, however all records are kept for 6 years before destroyed ( i.e if i was looking during a call I could go back 18 months before having to send for archived notes, all notes (including archived) are kept 6 years)

[Phaeton]

slainte caragh Attached are copies of letters I sent & the one received, it addresses none of my concerns & by the looks of it is just a standard auto-letter. Npower_2018-01-09a.pdf Npower_2018-01-13a.pdf what would be your suggestion now, continue or wait & see, he maybe returning to the UK in June & could do with not having this as a welcome home.

[slainte caragh]

I would be tempted to send in a "prove it" letter. Say, the onus is on the company to prove that the meter was tampered with by him and what proof do you have? Say you dispute that the usage is your son's and that you cannot be held responsible for lack of maintainence/training of their engineers so therefore you dispute totally that your son is responsible and there will be no payment until unrefutable evidence of your son's wrongdoing is forthcoming.

I would also be enquiring as to why there were no criminal proceedings against your son if they have evidence that he has tampered with the meter, as it is a criminal offence and carries a custodial sentence. (which I always think sounds like they stand you in custard but that's by the by!)

If they can't provide the explanations than they have no proof the debt is his!

[Phaeton]

slainte caragh Sorry they are not saying my son did the bypassing, they are saying the previous tenant did the bypassing & my son only benefited from it unknowingly.

[slainte caragh]

slainte caragh Sorry they are not saying my son did the bypassing, they are saying the previous tenant did the bypassing & my son only benefited from it unknowingly.

Then I would be saying "We are not responsible for you not maintaining YOUR property correctly."

The meter ultimately belongs to the supplier and it is their responsibilty to ensure it is safe and fit for purpose, if your son unwittingly benefitted from a bypassed meter, I would be demanding to know why this wasn't discovered sooner!

[Phaeton]

Received a letter from Westcott I've put it back in the post saying Return to Sender, Supplier knows the situation.

[Phaeton]

des8 slainte caragh I've sent Npower a SAR today, but what do I do about Westcott, do we ignore them or send them a letter advising this is still in dispute & to contact Npower?

[des8]

Hi...still not resolved then

I would write to Wescott advising still in dispute & to refer it to the organ grinder

[Phaeton]

Thanks des8 I'll bring the letter into the office tomorrow & write them a letter, then re-write it without the profanity the bottom feeders deserve.

[Phaeton]

Sent a SAR of to Npower last week, received a letter back yesterday saying that I have to prove who I am, they have said I need to send copies of one of the following

Birth Certificate
Driving License
Passport
Photo ID

Then one of the following as well

Current Utility Bill
Council Tax Bill
Bank or Store Card
Other formal document showing name & address

Then a four page document wanting all the details I believe I have already sent to them, can they insist that I complete all of this,

[Setmefree3]

Why wasn’t the meter inspected before 2017.

Suppliers are required to read and inspect your meter(s) at least every two years – although some suppliers may visit more frequently. Bills, between supplier meter readings, are issued using estimates based mainly on past consumption.