Hi,
First time poster but long time lurker here. I hoped to never need the services of those on here but here goes:
I bought a car this weekend from a dealer in Sheffield for £3,700. I paid a deposit of £300 on card and the rest as cash on collection. It was described as mint condition, I was assured over the phone countless times I would find no issues with it and so I got the train up and picked it up last weekend.
On driving it home (I live in Sussex 200 miles away) I noticed that the tracking was way out (minor issuer) and the clutch didn't work properly. I immediately called the dealer whose first response was "I'm not playing games, I can see you are a time waster so just bring the car back for a refund". I was reluctant as I do want the car and he agreed that if I got a quote from a local garage he would see about repairs instead. I now have a quote for something that is definitely wrong (the clutch master cylinder, £150 all in) but the dealer has said he does not want to pay for the repair and wants the car back.
Does he have the right to only offer a refund? What about my costs? So far I have incurred the costs of a trip to Sheffield and back (£90), Insurance (which will have a cancellation charge of £55) and I will also have the costs of a second trip to Sheffield to return the car. The dealer is very authoritative with the law and states under the SOGA I have no right to have my expenses refunded even though I have only incurred them because he has sold me a faulty item.
I guess he wants me to just pay for the work myself to avoid the hassle and to avoid having spent £230 with nothing to show for it, however I see no reason why I should.
Where do I stand with:
First time poster but long time lurker here. I hoped to never need the services of those on here but here goes:
I bought a car this weekend from a dealer in Sheffield for £3,700. I paid a deposit of £300 on card and the rest as cash on collection. It was described as mint condition, I was assured over the phone countless times I would find no issues with it and so I got the train up and picked it up last weekend.
On driving it home (I live in Sussex 200 miles away) I noticed that the tracking was way out (minor issuer) and the clutch didn't work properly. I immediately called the dealer whose first response was "I'm not playing games, I can see you are a time waster so just bring the car back for a refund". I was reluctant as I do want the car and he agreed that if I got a quote from a local garage he would see about repairs instead. I now have a quote for something that is definitely wrong (the clutch master cylinder, £150 all in) but the dealer has said he does not want to pay for the repair and wants the car back.
Does he have the right to only offer a refund? What about my costs? So far I have incurred the costs of a trip to Sheffield and back (£90), Insurance (which will have a cancellation charge of £55) and I will also have the costs of a second trip to Sheffield to return the car. The dealer is very authoritative with the law and states under the SOGA I have no right to have my expenses refunded even though I have only incurred them because he has sold me a faulty item.
I guess he wants me to just pay for the work myself to avoid the hassle and to avoid having spent £230 with nothing to show for it, however I see no reason why I should.
Where do I stand with:
- Making him pay for the repairs rather than solely offering a refund?
- Claiming my costs incurred back as well as my refund if that is the only option?
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