Landmark (ex NRAM)

[Arcadian]

Re: Landmark (ex NRAM)

Re-read my post

I've looked at the above again, and realised that I was seeing it as an exhortation to me. I now realise that you were probably saying that you had re-read your post.

This is one of the problems with the English language when written down, particularly on the internet - it's open to different interpretation, and to misunderstanding.

[Diana M]

Re: Landmark (ex NRAM)

Thank you for correcting your post, the original post to which I reacted was factually incorrect.

The above is close enough.

I'm trained not to rise to the bait

Di

[Arcadian]

Re: Landmark (ex NRAM)

The saga rumbles on. Having "completed" last Monday, the selling conveyancer has since received a new redemption statement that is some £823 more than the last one. They imagine that this is due to the legal costs of the County Court action being added on.

The conveyancer is is concerned that Landshark will not "release the mortgage" until this is paid.

What implications does this have with regards to the property, which is now sold and in the hands of the new owner?

What would be the view of the court, should they still insist on continuing the legal action?

An update. After I drafted a letter, pointing out that the redemption statement received had not included the extra fees, but stated that it was valid up until the end of December, Landmark investigated the matter as a complaint.

They very quickly replied with with the conclusion that they had been in the wrong by demanding the extra fees, as the redemption amount as advised at the time of completion had indeed been fully satisfied.

The extra fees mentioned above have been written off, and the property charge at the Land Registry was quickly cleared allowing the conveyencers to transfer the title of the land.

This marks a small and very welcome victory in the continuing saga...

[davyatsea]

Re: Landmark (ex NRAM)

Hi Arcadian,
Apologies for jumping onto your thread. I'm certainly no expert on this, but have found this site very useful. Now that the house sale has completed, it may be worth sending a SAR to Landmark. I did this towards the end of last year and found the content VERY revealing, especially with internal emails within NRAM (in my case). Where NRAM claim to be supportive in recent months with my financial issues, the majority of the internal correspondence shows a clear lack of competence but also so much contempt for customers. It may not be relevant right now, but just a thought.