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please help - accused of shoplifting from asda

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  • #46
    Re: please help - accused of shoplifting from asda

    Originally posted by gaz2006 View Post
    see ********** below


    I have to go by the circumstances that are presented in the posts in this thread in order to state a considered opinion. I will, therefore, deal with the separate issues -

    Allegations - Asda have both failed and refused to produce evidence substantiating their allegations. The claim that the CCTV footage can only be shown in court is total crap. There are strict rules governing the disclosure of evidence and time-limits for providing it to a defendant. In the case of criminal offences, this is governed by the Police & Criminal Evidence Act 1984 (PACE) and Criminal Procedures Rules. Your friends have a right to see any evidence of any alleged offence the security bod claims they committed. Asda head office, in Leeds, need to be made fully aware of what one of their branch managers and security staff are up to and invited to provide the evidence to substantiate the allegations.

    This is all irrelevant, there is no case items were bought and later paid for. Why would they release footage of a transaction.


    Banning Order - A retailer has a right to exclude any person from their premises as they see fit without citing a reason.

    Yes with certain HR exceptions
    Actions of Security Bod - I am somewhat surprised a warranted police officer allowed the security bod to behave the way he/she did. This needs to be addressed. On the face of it, if your friends have paid for the items the security bod has alleged they stole and can produce the receipts to prove this, then Asda need to be made aware of this and required to return the £40 forthwith by the same method it was paid. There may be grounds for making a formal complaint against the police officer as if they allowed what is a possible offence of Blackmail on the part of the security bod to take place in their presence and did nothing, that is Neglect of Duty.************ of the 2 receipts on days in question 1 was for exact amount they said had been taken without paying other was for lesser amount something like debit was for £6 of goods they said theyd taken £16 etc

    Yes good luck with that

    Failure to Act on Days of Alleged Offences - An experienced police officer would have queried why Asda did not take action on the days of the alleged offences by your friends. The police officer involved in this case may be a probationer, that is, a police officer in the first two years of service. Nevertheless, if this matter were to be litigated in a court of law, the court and, indeed, a legal professional would challenge the actions of the security bod and the manager in this respect.

    and back in the real world

    Next Steps - This matter is not something I would advise a layman to tackle on their own without the assistance of a legal professional. Your friends need to speak to a legal professional about this and be guided by them.*********** all good points ill talk it over with them
    My advice put it down to experience and wait for the letter from the RLP we can dispense with that when the occasion arrives.
    D

    Comment


    • #47
      Re: please help - accused of shoplifting from asda

      whats rlp ?

      Comment


      • #48
        Re: please help - accused of shoplifting from asda

        Originally posted by CleverClogs View Post
        Would the security goon then have to seek employment as a bailiff?
        The loss of an SIA licence for illegal conduct would be a hurdle to becoming a certificated bailiff. Whether it would bar them from becoming a bailiff is another matter.
        Life is a journey on which we all travel, sometimes together, but never alone.

        Comment


        • #49
          Re: please help - accused of shoplifting from asda

          Davyb,

          Read the long post I put up and you will find that I have mentioned about the security bod demanding money accompanied by a threat in the presence of a warranted police officer possibly amounting to Neglect of Duty on the part of the police officer involved. Please bear in mind that for every one retail security bod who does their job properly and to the letter of the law, there will be another four who don't.

          Gaz,

          I don't want to sound like a stuck record, but your friends really do need to speak to a legal professional about this matter at the earliest possible opportunity. The circumstances warrant legally challenging the actions of the security bod and manager and the failure of the police officer who attended to insert the toe of their boot into the security bod's backside.
          Life is a journey on which we all travel, sometimes together, but never alone.

          Comment


          • #50
            Re: please help - accused of shoplifting from asda

            Originally posted by bluebottle View Post
            Davyb,

            Read the long post I put up and you will find that I have mentioned about the security bod demanding money accompanied by a threat in the presence of a warranted police officer possibly amounting to Neglect of Duty on the part of the police officer involved. Please bear in mind that for every one retail security bod who does their job properly and to the letter of the law, there will be another four who don't.

            Gaz,

            I don't want to sound like a stuck record, but your friends really do need to speak to a legal professional about this matter at the earliest possible opportunity. The circumstances warrant legally challenging the actions of the security bod and manager and the failure of the police officer who attended to insert the toe of their boot into the security bod's backside.
            And of course the police are going to confirm this version of events.

            D

            Comment


            • #51
              Re: please help - accused of shoplifting from asda

              Originally posted by bluebottle View Post
              Davyb,

              Read the long post I put up and you will find that I have mentioned about the security bod demanding money accompanied by a threat in the presence of a warranted police officer possibly amounting to Neglect of Duty on the part of the police officer involved. Please bear in mind that for every one retail security bod who does their job properly and to the letter of the law, there will be another four who don't.

              Gaz,

              I don't want to sound like a stuck record, but your friends really do need to speak to a legal professional about this matter at the earliest possible opportunity. The circumstances warrant legally challenging the actions of the security bod and manager and the failure of the police officer who attended to insert the toe of their boot into the security bod's backside.
              i will pass on the good advice and see what happens and let u all know regards Gaz

              Comment


              • #52
                Re: please help - accused of shoplifting from asda

                Yes let us know what they say.

                Comment


                • #53
                  Re: please help - accused of shoplifting from asda

                  Originally posted by davyb View Post
                  And of course the police are going to confirm this version of events.

                  D
                  If a complaint is made to the Professional Standards Department of the police force involved, the matter will be investigated as the officer concerned will be asked to produce their pocketbook for scrutiny. This is why I have urged the OP to urge their friends to seek professional legal advice at the earliest opportunity. It is most important this matter is dealt with as quickly as possible. The longer it is left, the less likely it is that corrective action will be taken.
                  Life is a journey on which we all travel, sometimes together, but never alone.

                  Comment


                  • #54
                    Re: please help - accused of shoplifting from asda

                    "I had to sign a letter saying that im banned from all asda stores nationwide"

                    AH HA HA HAAAAAAAAAAAAAAAAAAAAAAAAA! They gonna watch all their doors/car parks/CCTVs for a particular person??

                    Comment


                    • #55
                      Re: please help - accused of shoplifting from asda

                      Hi All I know you told me to tell them to seek legal advice but I did write which was originally suggested to ASDA boss before doing that and reply says "
                      the ban still stands as CCTV footage has been viewed, and the decision to ban you (ie them ) from the store has been upheld. I’ve been informed that the Police were in attendance and dealt with the situation in the store.

                      You can put a request in to review the CCTV by filling in a subject access request form, and paying the admin fee in which to carry this out. The store have investigated the issues you’ve raised, and they’ve reviewed the CCTV available and as a result of this they’re more than happy with their decision. You can appeal against your ban in writing to the store one year after the ban has been issued so they can review this again."
                      I just wonder if it would be best do SAR and go along with them to view this cctv and see what it shows as at present i have no idea what they think has happened and it might prove whose right wont it Regards Gaz

                      Comment


                      • #56
                        Re: please help - accused of shoplifting from asda

                        What your friends have had from Asda is a standard, "We're right, you're wrong," response. It's the same amongst most major retailers.

                        A Subject Access Request (SAR) would be a good idea and I would recommend the letter is worded thus -

                        Data Protection Compliance Officer
                        Asda Stores Limited
                        Asda House
                        Southbank
                        Great Wilson Street
                        Leeds
                        LS11 5AD

                        Dear Sir/Madam,

                        Subject Access Request under Section 7, Data Protection Act 1998

                        I am writing to request unedited CCTV footage of alleged shoplifting incidents at your [Name of Store] Store on [date of 1st incident] and [date of 2nd incident] which the manager and a security officer at that store allege my husband and I were involved in.

                        I enclose the statutory £10.00 fee with this letter.

                        You are reminded that the unedited CCTV footage must be provided to me within 40 days of Asda's receipt of this Subject Access Request, as required by the Data protection Act 1998.

                        Yours faithfully,

                        xxxxxxxxxxxxxx

                        I would strongly recommend this letter is sent by Recorded Delivery. Do not change the wording. I have used the words "allege" and "alleged", in respect of the incident, and "unedited", in respect of the CCTV footage, with good reason. When your friends received the footage, I would be interested in viewing it. As well as having worked in the retail trade, I am also a retired police officer (uniform and CID). The training retail security staff is woefully inadequate and the behaviour of some of them is appalling. The experience your friends had bears this out. Once the CCTV footage is received, PM me.
                        Life is a journey on which we all travel, sometimes together, but never alone.

                        Comment


                        • #57
                          Re: please help - accused of shoplifting from asda

                          Originally posted by bluebottle View Post
                          What your friends have had from Asda is a standard, "We're right, you're wrong," response. It's the same amongst most major retailers.
                          Alternatively, it could denote an attitude under which the store chain cares so very little about genuine customer service that they believe their customers exist mainly for the entertainment and/or amusement of their staff, or that they really do not care about losing customers from the family, friends and acquaintances of those they have so casually accused of theft.

                          If this were to feature on national television, it is far from improbable that the store would rescind the ban, refund the monies and offer some insincere 'apologies' for the 'misunderstanding caused by lack of training'.

                          Comment


                          • #58
                            Re: please help - accused of shoplifting from asda

                            HI

                            I repeat my view that this is a great waste of time. The whole case depends upon the police admitting that they are in error, with the greatest respect , in my experience (and there has been some) the police never admit they are wrong(unless they are caught dead to rights), it makes little difference what book you right the complaint in.

                            As far as they are concerned an offense was committed, they sent for the police the goods were paid for, so there was no further action taken.

                            Case closed.

                            I would like to be wrong but i really doubt that i am, my advice would be to put this behind you and get on with your life.

                            D

                            Comment


                            • #59
                              Re: please help - accused of shoplifting from asda

                              Originally posted by CleverClogs View Post
                              Alternatively, it could denote an attitude under which the store chain cares so very little about genuine customer service that they believe their customers exist mainly for the entertainment and/or amusement of their staff, or that they really do not care about losing customers from the family, friends and acquaintances of those they have so casually accused of theft.

                              If this were to feature on national television, it is far from improbable that the store would rescind the ban, refund the monies and offer some insincere 'apologies' for the 'misunderstanding caused by lack of training'.
                              They would say that they welcome the publicity because it warns off other pilfering.

                              This is not like a case of an RLP they will say that they merly wanted the goods paid for, they will say if the defendant was not guilty why did they pay, they could have made the store prove that an offence had been committed, they were of course Innocent in the eyes of the criminal court until it could be proven that they were not.

                              I know everyone is going to say it is different when you do know these things and you are being intimidated, but that is the way it works unfortunately. In my experiences.

                              D

                              Comment


                              • #60
                                Re: please help - accused of shoplifting from asda

                                Originally posted by davyb View Post
                                They would say that they welcome the publicity because it warns off other pilfering.
                                Even if the CCTV footage makes it plain that no pilferage had occurred or could be seen?

                                Comment

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