Trades Gateway cancellation Help Please

[Kati]

Re: Trades Gateway cancellation Help Please

DRS could be in trouble if they tried collecting anything when they are not involved (ARC Europe have been passed it by CF4TS so it's no longer anything to do with DRS ) ... that being said, you could always write (or email) ARC and inform them the debt is being disputed and request that they cease collection activity while the dispute is on-going.

[Hedgefun]

Re: Trades Gateway cancellation Help Please

I haven't heard from DRS since I got notification that ARC Europe were taking it over. I will wait until ARC call me, i'll speak to them and see what they say

[Amethyst]

Re: Trades Gateway cancellation Help Please

Probably a SAR to Tradesgateway as well in that case.

Will mean shelling out around £22 overall.

SAR to Tradesgateway and CF4TS
CCA to CF4TS and ARC.

And if you can dig out any paperwork you do have it would be very useful.

Presumably your employer saw the documentation when agreeing to pay the £1500 to TG ?

[Kati]

Re: Trades Gateway cancellation Help Please

I will wait until ARC call me, i'll speak to them and see what they say

best to keep everything in writing if possible (paper trails are a good thing to have)

[Hedgefun]

Re: Trades Gateway cancellation Help Please

This is where it gets a bit awkward, my former employer instructed a 3rd party, LHH associates (Lee Hecht Harrison I think) to handle the funds to help the people that were made redundant. They helped with CV writing etc. So when I was chasing this £1500 to be paid it was LHH I was in dialogue with. They in turn were in dialogue with Trades Gateway and then sent me a copy of the paid invoice when it was paid.


Whats an SAR?

[Kati]

Re: Trades Gateway cancellation Help Please

Subject Access Request - https://ico.org.uk/for-organisations...ccess-request/

[Amethyst]

Re: Trades Gateway cancellation Help Please

SAR = me being lazy, subject access request under the data protection act xx That should bring up any communications between TG and LHH about you and your account. Be interesting to see how TG represented the course cost to LHH.

Was it a matter of a £1500 allowed from your redundancy for retraining? ( just as to why it was £1500 that was paid)

[Hedgefun]

Re: Trades Gateway cancellation Help Please

SAR = me being lazy, subject access request under the data protection act xx That should bring up any communications between TG and LHH about you and your account. Be interesting to see how TG represented the course cost to LHH.

Was it a matter of a £1500 allowed from your redundancy for retraining? ( just as to why it was £1500 that was paid)

It was £2000, split £500 to LHH for advice, consultation, help writing CV's and £1500 towards retraining on a course of our choice.

This SAR appears to be a great next step, thanks. Do I submit the SAR and await them replying asking for a fee?

[Kati]

Re: Trades Gateway cancellation Help Please

Send a £10 cheque or postal order (payable to them) marked "for statutory fee only" with the SAR ... that way they won't be able to say they can't do it until they get the fee

They'll have 40 days to comply

[Amethyst]

Re: Trades Gateway cancellation Help Please

Yes we tend to include it straight off, and change the wording of the letter to say ' I enclose a cheque/postal order for £10 which is the maximum statutory fee.' but it isn't compulsory to do so if you don't have it spare right now.

It was £2000, split £500 to LHH for advice, consultation, help writing CV's and £1500 towards retraining on a course of our choice.

okay that makes sense. Did LHH have any input into your choice of course at all ?

[Hedgefun]

Re: Trades Gateway cancellation Help Please

Yes we tend to include it straight off, and change the wording of the letter to say ' I enclose a cheque/postal order for £10 which is the maximum statutory fee.' but it isn't compulsory to do so if you don't have it spare right now.



okay that makes sense. Did LHH have any input into your choice of course at all ?

They had to talk to my previous employer as TG were not on their list of preferred (which I presume were more legit and reliable) course providers. But there was no issue as far as I know.

[wales01man]

Re: Trades Gateway cancellation Help Please

Will make interesting reading

[Amethyst]

Re: Trades Gateway cancellation Help Please

Just a note on the installments issue

1. Instalment credit is exempt so I don’t need authorisation

Not necessarily. There is an exemption for certain types of instalment credit, where the credit is provided without interest or other charges (such as an administration fee) and is repayable within 12 months by no more than 12 payments.

However, this does not cover all forms of instalment credit – the conditions are set out on our instalment credit agreements pages.
- See more at: https://www.the-fca.org.uk/consumer-....vvqUJl9S.dpuf

[lukeboxa]

Re: Trades Gateway cancellation Help Please

I have been following this for months now, obviously im in the same situation as most. I did cancel but after the 14days and was told it was to late but cancelled my payments for 4 months anyway and after loads of harassment from emails,calls and letters i paid a debit payment for one month! We then agreed to resume monthly payments but when i asked them to set it up they said no u have to set up a standing order and your bank should be able to do it! Strange!. I have looked at my agreement that i signed on the second day he visited me and it does actually say its a loan! Although he did not say it was and i have a witness with me to back this, i do feel like im f***d.

[Amethyst]

Re: Trades Gateway cancellation Help Please

I'd recommend trying to sort it out with the loan company and the financial ombudsman and make a complaint to the FCA, otherwise the debt will grow and end up in court action ( which of course you could defend - but better to nip it in the bud and avoid years of pointless annoying phone calls)