Alton Towers....not what i expected.

[Inca]

Re: Alton Towers....not what i expected.

Best investment for 6 weeks holiday?(obviously age appropriate,,little Herbert can't go off with his mates aged 3)

SWIMMING PASS.....Jack loved bogging off with his friends and Brat does the same now (14 years old)

[Sapphire]

Re: Alton Towers....not what i expected.

how about a "where to take the kids in the 6 weeks hols" thread?

Good idea, and how about a 'where to avoid' thread too, so people who just want to go out somewhere where there's no kids around can read up and visit, mind you I suppose someone will start screaming discrimination for that.

[pt2537]

Re: Alton Towers....not what i expected.

Worth a complait but i suspect ride clsures would be put down as safety issues and you will be pointed to terms and conditions would expect a complimentary pass or buy one get one free offer,
The moral with all these major attractions id not to go when they will be busy bank holidays weekends school holidays

yes indeed, the terms do exclude breakdowns.

However, that is not the end of the matter, there are ways around exclusion clauses lol,

[Inca]

Re: Alton Towers....not what i expected.

If they do Sapph they are being 'tards..........I've been the 'parent' and trust me on this one (you know me well enough to know it's true) Jack NEVER EVER was allowed to be a screaming brat,,I removed him before he got to that stage of the tantrum (yes,,he had them,,very unsuccessfully).
I deplore screaming kids,,and parents screaming louder at the screaming kids,,If your child kicks off,take them out of the situation,calm them down (or batter them bandy,,each to their own msl and don't allow your child to become the 'Billy No Mates' cos you can't be arsed to teach them how to behave appropriately in public

OK,,,,,,YOU CAN ALL SHOOT ME NOW........I DON'T CARE......MY CHILD WAS REPRIMANDED AND HE HASN'T GROWN UP DERANGED OR 'SOCIALLY DEPRIVED' COS HE GOT A SMACK ON THE ARSE FOR BEING NAUGHTY.

[pt2537]

Re: Alton Towers....not what i expected.

Good idea, and how about a 'where to avoid' thread too, so people who just want to go out somewhere where there's no kids around can read up and visit, mind you I suppose someone will start screaming discrimination for that.

Frankly, after the weekend, i wouldnt go back unless Alton Towers deal with this matter.

You cannot speak to anyone, you call them and end up on hold for ages, you then get told that you have to use the "feedback form" to lodge a complaint, and frankly even after my call with the resort this morning i am not confident that this will get deal with.

I asked for a manager or complaints department and they dont have one!!.

I understand people will have had differing views of the resort, but i can only report what i saw with my own eyes.

[Sapphire]

Re: Alton Towers....not what i expected.

Its a dreadful way to run a theme park or even a business PT, I trust that if you get no where with writing to them that the story will somehow mysteriously arrive on the desk of someone in the media ?

[Hurricane Puffrose]

Re: Alton Towers....not what i expected.

Your wish my love is as always my command

Your thread is on it's way

[PlanB]

Re: Alton Towers....not what i expected.

It seems you're not alone in no desire to go back. In this fascinating Alton Towers staff document it says that 29% of those polled in 2009 had visited the place the previous year. Which is another way of saying 71% never went back.

It also says they have 10 Magical Rules for their customer service experience and No 6 is "Fun Fun Fun". Since your visit didn't sound much like fun to me you may get them on Supply of Goods and Services Act 1982 on their "entertainment" failures

http://www.merlingroups.co.uk/downlo...er_service.pdf

[PlanB]

Re: Alton Towers....not what i expected.

I trust that if you get no where with writing to them that the story will somehow mysteriously arrive on the desk of someone in the media ?

Well you could start with The Towers Times which has a forum for complaints. It seems that poor Ultimate Dingbat had a similar experience to yours if you're thinking of going down the class action route

http://forum.towerstimes.co.uk/alton...nts-procedure/

[FlamingParrot]

Re: Alton Towers....not what i expected.

Sounds more like "Fawlton Towers"!

[MissFM]

Re: Alton Towers....not what i expected.

PT - you have obviously already achieved something with their "complaints" procedure. Have just looked at their site and there is now a caveat that the "smiler" is not working!

I am so angry on your behalf - when you have little ones your whole plans are influenced by what will be magical for them (that is your joy - forget the rest!) and if they are disappointed it is all the more cruel. :hug:

[MissFM]

Re: Alton Towers....not what i expected.

One other (less negative) observation - one of my children goes there regularly with the grandchildren and sometimes can't be bothered with queueing for the rides but apparently there is a beautiful park also and the children enjoy that just as much although less freneticly x

[Celestine]

Re: Alton Towers....not what i expected.

https://twitter.com/altontowers/stat...31693632684033

[Sapphire]

Re: Alton Towers....not what i expected.

Nice one :grin:

[CleverClogs]

Re: Alton Towers....not what i expected.

No wonder so many families get on a plane and fly 8 hours to Florida!

You get a lot of choice, customer service with a smile, they tell you to "have a nice day" every time you approach someone, hotels are cheap, rooms are huge, food is tasty and the weather's glorious!

And the local muggers usually carry at least one pistol.