Alton Towers....not what i expected.

[CleverClogs]

Re: Alton Towers....not what i expected.

"where to take the kids in the 6 weeks hols"?

Orkney.

[CleverClogs]

Re: Alton Towers....not what i expected.

I cannot answer the poll accurately, because:

1. I do not have any children and
2. Such "family" that I do have comprises odious cousins and I'd rather like to leave them there.

[CleverClogs]

Re: Alton Towers....not what i expected.

Its a dreadful way to run a theme park or even a business PT, I trust that if you get no where with writing to them that the story will somehow mysteriously arrive on the desk of someone in the media ?

xray@bbc.co.uk ?

[CleverClogs]

Re: Alton Towers....not what i expected.

http://www.merlingroups.co.uk/downlo...er_service.pdf

On page 13, they boast that they receive "approximately 15,000 calls a week to live operators".

I wonder how many they re-route to dead operators.

[PlanB]

Re: Alton Towers....not what i expected.

On page 13, they boast that they receive "approximately 15,000 calls a week to live operators".

On page 15 it says "It's very important how we react physically to a guest's complaint" :fear:

The staff are trained to use "55% body language" which explains why PT got two fingers when he tried to complain :argue:

[Qpips]

Re: Alton Towers....not what i expected.

We went there quite a few years back not long after the hotel opened, I seem to remeber we got a special offer to stay on a Saturday, and we decided to make a holiday of it and stay Sunday too. Although from memory it still cost a good couple of hundred quid! Cost us a fortune all told!

What they failed to tell us is that none of the rides were open, the hotel was deserted (Weird it felt like the shining) and there was nowhere within an easy drive to get something to eat. We decided to complain. What did we get? A free park pass to be used that same summer - needless to say we never went back!!!

[FlamingParrot]

Re: Alton Towers....not what i expected.

And the local muggers usually carry at least one pistol.

OK, so Orlando has it's dodgy areas, but if you stick to the main tourist area like International Drive, you should be safe enough.

I cannot answer the poll accurately, because:

1. I do not have any children and
2. Such "family" that I do have comprises odious cousins and I'd rather like to leave them there.

Or take them to:

Orkney.

They would find it even harder to return from there! :lol: :lol: :lol:

I went all the way there once, over 20 years ago, the landscape was quite barren, no trees, and it was freeeezzzzing in September, despite having sunshine!

On page 13, they boast that they receive "approximately 15,000 calls a week to live operators".

You have to wonder why that many people call, :confused2: surely most of them to complain, in this day and age, you can get all the info you need from the website, so why all the calls?

[MissFM]

Re: Alton Towers....not what i expected.

On page 15 it says "It's very important how we react physically to a guest's complaint" :fear:

The staff are trained to use "55% body language" which explains why PT got two fingers when he tried to complain :argue:

At least they didn't skimp - it could have been only the one

[Inca]

Re: Alton Towers....not what i expected.

To try and make amends to my son for the crappy day we had there I went on a rollercoaster with him.....and considering I'm petrified of heights,rollercoasters et al he was suitably impressed until my sister very kindly pointed out I had my eyes squeezed shut all the way round and was screaming like a banshee,clinging on to her arm like a baboon vowing to kill someone unless someone got me off there NOW!! (my street cred lasted all of 2 minutes)

[MissFM]

Re: Alton Towers....not what i expected.

I went all the way there once, over 20 years ago,

:whoo:

[CleverClogs]

Re: Alton Towers....not what i expected.

I went all the way there once, over 20 years ago, the landscape was quite barren, no trees, and it was freeeezzzzing in September, despite having sunshine!

:whoo:

Well, it was Orkney and she had nothing better to do. :rofl:

[pt2537]

Re: Alton Towers....not what i expected.

Ok, there has been a rather plesent development in this story.

I have had an Email from Alton Towers, wont post it here, but lets say faith totally restored.

I have been invited to take the family back to the park to have the day that we should have had.

[Sapphire]

Re: Alton Towers....not what i expected.

Nice result PT, I do hope that they are paying everything, travel, entry, lunch, tea, dinner and so on.

[pt2537]

Re: Alton Towers....not what i expected.

Nice result PT, I do hope that they are paying everything, travel, entry, lunch, tea, dinner and so on.

lol nah but they are doing right by my kids, thats my main concern, the trip was never about me n the missus, it was always for my kids.

[Sapphire]

Re: Alton Towers....not what i expected.

Then if you're happy with that, brilliant, well done hun x