Agency Relationship PPI Complaints Help

[Fred]

Re: Agency Relationship PPI Complaints Help

Generally speaking, we can only deal with complaints about PPI policies sold on or after
14 January 2005. That is the date when the sale of these policies became regulated by the
FCA. We can only look at complaints about policies sold before 14 January 2005 if:
- the policy was sold in conjunction with another activity for which the selling business
was covered by us; or,
- the complaint could have been considered by one of the previous dispute resolution
schemes that we took over from.
--------------------------------------
Did you ever receive any updates or notice of changes from the insurer or provider ?

[Kati]

Re: Agency Relationship PPI Complaints Help

I wish I could advise you Bazza, but I have no idea about PPI rules and regulations etc...

I'm good at finding things out on the internet tho' - so if you can let me know if I can help search for things I'd be more than willing to try :tinysmile_twink_t2:

Kati x

[Fred]

Re: Agency Relationship PPI Complaints Help

Also for your perusal;

http://forums.moneysavingexpert.com/...chid=156670955

[Bazza]

Re: Agency Relationship PPI Complaints Help

Generally speaking, we can only deal with complaints about PPI policies sold on or after
14 January 2005. That is the date when the sale of these policies became regulated by the
FCA. We can only look at complaints about policies sold before 14 January 2005 if:
- the policy was sold in conjunction with another activity for which the selling business
was covered by us; or,
- the complaint could have been considered by one of the previous dispute resolution
schemes that we took over from.
--------------------------------------
Did you ever receive any updates or notice of changes from the insurer or provider ?

Cheers Fred,

Sorry to sound silly but do you mean from the broker and lender ?

Would the Financial Ombudsman Service had a 'retrospective' jurisdiction for complaints before Jan 2005 if a firm was a member of the GISC ?

[Bazza]

Re: Agency Relationship PPI Complaints Help

Also for your perusal;

http://forums.moneysavingexpert.com/...chid=156670955

And many thanks for this Fred, I will have a look.

[Fred]

Re: Agency Relationship PPI Complaints Help

Cheers Fred,

Sorry to sound silly but do you mean from the broker and lender ?

Would the Financial Ombudsman Service had a 'retrospective' jurisdiction for complaints before Jan 2005 if a firm was a member of the GISC ?

It is possible something could have changed with your insurance service resulting in a new & regulated service even as a continuation of old.....................its a slight chance but there to be questioned never the less, so anything from your broker or lender which would have or should have been communicated via the insurance provider, if that's any better

[Bazza]

Re: Agency Relationship PPI Complaints Help

It is possible something could have changed with your insurance service resulting in a new & regulated service even as a continuation of old.....................its a slight chance but there to be questioned never the less, so anything from your broker or lender which would have or should have been communicated via the insurance provider, if that's any better

OK Fred thanks, I see what you mean (I think lol) and therefore is this something I should be asking those mentioned including Underwriters ?

There is also Direct Group (Welcome policy administrators) who I had also previously contacted for policy details. Should I be asking them further questions ?

[Fred]

Re: Agency Relationship PPI Complaints Help

OK Fred thanks, I see what you mean (I think lol) and therefore is this something I should be asking those mentioned including Underwriters ?

There is also Direct Group (Welcome policy administrators) who I had also previously contacted for policy details. Should I be asking them further questions ?

Why not the insurance game changes significantly over short periods & what was then is no longer & they failed to let you know ?..............well it depends on what may have changed & how long the policy is considered valid to I suppose

[Bazza]

Re: Agency Relationship PPI Complaints Help

Why not the insurance game changes significantly over short periods & what was then is no longer & they failed to let you know ?..............well it depends on what may have changed & how long the policy is considered valid to I suppose

OK thanks again Fred and I will give it a go and see what I can get from any of these.

[Fred]

Re: Agency Relationship PPI Complaints Help

OK thanks again Fred and I will give it a go and see what I can get from any of these.

Its a slim chance but worth asking if you have the time............the FOS initially only go off what has been communicated & what they already know, if you can add anything they will consider it.

Have a go Bazza..........be interested in what you can find & best of luck with it

[Bazza]

Re: Agency Relationship PPI Complaints Help

Its a slim chance but worth asking if you have the time............the FOS initially only go off what has been communicated & what they already know, if you can add anything they will consider it.

Have a go Bazza..........be interested in what you can find & best of luck with it

Well I will see what I can find out as nothing to lose at the moment and will keep you posted but if anyone else has any other input I would be very much appreciated.

[L'pool64]

Re: Agency Relationship PPI Complaints Help

Hi Bazza,

I have had a look at the attachments on your previous threads and this is a bit of an obscure thought but, it might help........

The adjudicators letter mentions that the broker appeared to be working on your behalf while placing the loan with Welcome...... It seems quite strange that a company (Dial4loans), would place business outside its own group of companies, I e would they not want to keep all income within the group? I'm not sure how you could prove this....is this something that would still be on file and available to the Ombudsman? That is, the % of business done by Dial4loans, that was placed with Welcome? To use ridicules figures, if the broker placed only 20% of its business with Welcome and 80% with "xyz" companies then the FOS is correct. If however the other 80% of business was (a) rejected outright or (b) placed with Welcome, then that changes the picture. That means " we have a whole range of companies we can use to get the loan for you and it will always be placed with Welcome"!
!!!!

you out might try and frame part of your response with that argument? You might not need further evidence.

Some of are other experts may be able to suggest where additional information is available..... Eg would old accounts show this? Don't know.

anyway Bazza, this would give you the proof of the relationship with Welcome and you already have proof that Welcome was linked to N U/ Aviva.

Hope this helps and best of luck,

:beagle:

[Bazza]

Re: Agency Relationship PPI Complaints Help

Hi Bazza,

I have had a look at the attachments on your previous threads and this is a bit of an obscure thought but, it might help........

The adjudicators letter mentions that the broker appeared to be working on your behalf while placing the loan with Welcome...... It seems quite strange that a company (Dial4loans), would place business outside its own group of companies, I e would they not want to keep all income within the group? I'm not sure how you could prove this....is this something that would still be on file and available to the Ombudsman? That is, the % of business done by Dial4loans, that was placed with Welcome? To use ridicules figures, if the broker placed only 20% of its business with Welcome and 80% with "xyz" companies then the FOS is correct. If however the other 80% of business was (a) rejected outright or (b) placed with Welcome, then that changes the picture. That means " we have a whole range of companies we can use to get the loan for you and it will always be placed with Welcome"!
!!!!

you out might try and frame part of your response with that argument? You might not need further evidence.

Some of are other experts may be able to suggest where additional information is available..... Eg would old accounts show this? Don't know.

anyway Bazza, this would give you the proof of the relationship with Welcome and you already have proof that Welcome was linked to N U/ Aviva.

Hope this helps and best of luck,

:beagle:

Hi L'pool

Thank-you again for your comments.

After some further investigation and confirmation from A & T, the original loan application was with A & T Finance (sub-broker) and then they passed to Dial4ALoan (broker / introducer / packer) to use one of their reputable lenders (in my case Welcome).

Also Dial4ALoan apparently brokered the loan to Welcome, so does this not constitute an agency between the two ? Surely Welcome would not accept loans from brokers who were not under agency ?

I also now believe that the so called phone call with my OH was a "speak with" made by Welcome or Dial4ALoan security staff, as I now think that they surely worked on the same loans and were both subsidiary's of Cattles.

This will also explain why we received (just located original details) loan application / credit agreement details on Welcome Finance logo paper, with both entities including Dial4ALoan under it ?

I may need some urgent assistance or further input in drafting something up to ask the appropriate questions concisely. I need to try and put together a detailed response letter to the FOS adjudicator but in the meantime, contact other parties involved asking some further questions.

You also mentioned about the proof of relationship between Welcome and Aviva - please can you kindly clarify ?

Cheers

Bazza

[Kati]

Re: Agency Relationship PPI Complaints Help

PMd you [MENTION=36423]Bazza[/MENTION] :tinysmile_grin_t:

[Bazza]

Re: Agency Relationship PPI Complaints Help

PMd you @Bazza :tinysmile_grin_t:

Replied than-you Kati