Previously submitted a Credit Card PPI Complaint to Lloyds this time last year and received a response to say that they were looking into etc etc. Anyway to cut a long story short I had not heard from them so I sent a chaser and they had advised that they had sent me a rejection letter in January, in which I had not received.
So they re-sent details, in which I received last month and responded to but now they are saying that due to lack of sales documentation and data retention guidelines set by the FSA, sales information is not always available blah blah and also six-months referal period to FSO has expired we now consider the complaint closed ????
Can I still forward FOS questionnaire to the Ombudsman explaining the situation or am I wasting my time ? Also can you re-submit a new claim if you have further evidence ?
Help would be very much appreciated.
So they re-sent details, in which I received last month and responded to but now they are saying that due to lack of sales documentation and data retention guidelines set by the FSA, sales information is not always available blah blah and also six-months referal period to FSO has expired we now consider the complaint closed ????
Can I still forward FOS questionnaire to the Ombudsman explaining the situation or am I wasting my time ? Also can you re-submit a new claim if you have further evidence ?
Help would be very much appreciated.
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