Re: Capital one complaint upheld but......
Offsetting has to do with there being an outstanding balance on your account, not being on a DMP. If you owe money on the account you are reclaiming PPI on, any redress is likely to be applied towards the balance rather than paid out to you, although there are exceptions when debts have been assigned in absolute (sold) to a DCA. :grin:
Originally posted by DAISYC3CJS
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