Hi Beagles, your thoughts on this appreciated. Had a credit card with NBS since 1998 and trying to reclaim PPI. Sent off for a SAR but it does not give me details going back to 1998. The following is part of a reply received from NBS.
"Having completed my investigation, I am pleased to tell you that I have reviewed all the key documents for the sale and on balance, I feel the information provided to you at the inception of the policy in July 1998 was adequate for you to make an informed decision a to whether you wished to take out the policy at the time.
However, from April 2004 onwards a number of the policy details had been amended. We accept you might not have realised the significance of the changes being made and if you had, you may have decided not to continue with the policy.
In order to put you in the position you would be in if you had not continued with your Credit Card Payment Protection Insurance from April 2004, we would liek to offer you a refund of PPI premiums applied to your account amounting to £.... (not much!). In addition, where applicable, interest will be calculated on each of these PPI premiums based on the monthly interest rate applied to your Credit Card over the period. The interest figure will be calculated upon receipt of your signed Acceptance, and paid for a maximum of 28 days from the date of this letter, and is in addition to the refund of the PPI premiums. The total refund will be credited direct to your credit card account"
Well, that's it basically but I'm not happy, have written to them telling them I'm not accepting the offer and also that I no longer bank with them and any monies due to me should be in an account of my choice.
However, I have also found about 12 statements covering various years, so now have also sent these off to them.
Your thoughts/comments appreciated yet again please.
"Having completed my investigation, I am pleased to tell you that I have reviewed all the key documents for the sale and on balance, I feel the information provided to you at the inception of the policy in July 1998 was adequate for you to make an informed decision a to whether you wished to take out the policy at the time.
However, from April 2004 onwards a number of the policy details had been amended. We accept you might not have realised the significance of the changes being made and if you had, you may have decided not to continue with the policy.
In order to put you in the position you would be in if you had not continued with your Credit Card Payment Protection Insurance from April 2004, we would liek to offer you a refund of PPI premiums applied to your account amounting to £.... (not much!). In addition, where applicable, interest will be calculated on each of these PPI premiums based on the monthly interest rate applied to your Credit Card over the period. The interest figure will be calculated upon receipt of your signed Acceptance, and paid for a maximum of 28 days from the date of this letter, and is in addition to the refund of the PPI premiums. The total refund will be credited direct to your credit card account"
Well, that's it basically but I'm not happy, have written to them telling them I'm not accepting the offer and also that I no longer bank with them and any monies due to me should be in an account of my choice.
However, I have also found about 12 statements covering various years, so now have also sent these off to them.
Your thoughts/comments appreciated yet again please.
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