Yes Car Credit/Direct Auto Finance

[sharonandwillie]

Re: Yes Car Credit/Direct Auto Finance

Hi Bill K
A million thanks for your very informative post to my problem. My lptop is playing up a bit and i am having minor difficulties going online even after I have wiped laptop. Don't know if its laptop or just service provider. I am presuming that there is a section in the FSA handbook about PPI redress. If you could tell me what the P/S 10/12 is about. I don't want you to have to do my legwork for me but its just that it is tricky sometimes when I am online. If I can get my friend to scan my rejection letter from FOS onto his computer as don't have scanner and maybe he could copy it onto a usb stick and hopefully I can post it here for all to see. Once again many thanks for taking the time and effort to reply to my post/thread, don't know which as I am a newbie

[Bill-K]

Re: Yes Car Credit/Direct Auto Finance

Me - I just copy+pasted some of my "fave" FSA rules to back up Militant's post. Mil and Di know their stuff, and experience is what matters here.

Policy Statement PS 10/12 was evolved in 2010 by the FSA as the response to an earlier consultation document concerning the mis-selling of PPI. It encapsulated the current rules by which the FOS (and thus the lenders) are now expected to follow. The entire PS 10/12 Policy Statement is here:

http://www.fsa.gov.uk/pubs/policy/ps10_12.pdf

Peeps like Cel, Ame & EXC can understand it better than I can, but the relevant PPI stuff is in Appendices 1 and 2. Appendix 1 is the 'essential' PPI Redress Handbook (including the 'DISP APP 3' quotes above) - and App. 2 shows examples.

[Bill-K]

Re: Yes Car Credit/Direct Auto Finance

Oh - and a 'thread' is a whole 'topic' from start to finish (as in a "Helpppp!!!" - to a "Thanks guys - I'm off to celebrate !!!")

A 'post' is just a single message 'posted up' into a 'thread,' as a part of that discussion.

So....this little pile of text is my 'post' - posted in a 'thread' which was actually started by "BloomingFlower."