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Hi everyone,
New to this so if I'm in the wrong section I apologies. There are several threads regarding these which makes me worry even more, however non which is specifically similar to the situation I have (on behalf of my parents).
Basically, they we contacted by Bank Smart regarding PPI, my parents, not knowing much about these or how to claim agreed for them to act on their behalf and signed a contract with them and sent it back. This was in April this year, and they have not received anything back from them, no correspondence what so ever to either confirm their account or to verify they have established any claims. When I found out about this I did a quick check on companies house to see who they were. Then sent them an email (as oddly they have no phone number?!), to which I have had no response for over a month. I asked my parents to contact the bank to see if any claims for PPI on any of their loans had been put in, to which they said a company has tried to, however had insufficient evidence of my parents to be able to progress the claim any further. My operator who she dealt with said they would cancel the claim and told her to get a list of all the loans she had from her branch, then to proceed to claim by her self by sending these in with a letter stating she wanted to go through the PPI reclaim process.
As I understand it, in the terms and conditions that have been previously posted, would they then be entitled to their 25% + VAT on any monies she may receive as a result of her own work? If so, would it then be possible to just cancel with bank smart before she puts her claim in her self? Or is it too late now and they will be entitled to their share as if they had done the claim?
I have seen that their customers are able to log in, but I don't think my parents ever received such login information (however I have not yet managed to get through to check their emails my self). They really do have no idea about how to get along with things like this, or even where to seek help, which is why I am posting this in the hope of getting some of advice for them.
I know it's a long winded post, however I have tried to give as much info a possible. I have asked them to find the letter that came with the contract they signed, hopefully will have this shortly. Just want to know where they stand in all this before I start trying to contact Bank smart again to resolve this.
Regards
steve
New to this so if I'm in the wrong section I apologies. There are several threads regarding these which makes me worry even more, however non which is specifically similar to the situation I have (on behalf of my parents).
Basically, they we contacted by Bank Smart regarding PPI, my parents, not knowing much about these or how to claim agreed for them to act on their behalf and signed a contract with them and sent it back. This was in April this year, and they have not received anything back from them, no correspondence what so ever to either confirm their account or to verify they have established any claims. When I found out about this I did a quick check on companies house to see who they were. Then sent them an email (as oddly they have no phone number?!), to which I have had no response for over a month. I asked my parents to contact the bank to see if any claims for PPI on any of their loans had been put in, to which they said a company has tried to, however had insufficient evidence of my parents to be able to progress the claim any further. My operator who she dealt with said they would cancel the claim and told her to get a list of all the loans she had from her branch, then to proceed to claim by her self by sending these in with a letter stating she wanted to go through the PPI reclaim process.
As I understand it, in the terms and conditions that have been previously posted, would they then be entitled to their 25% + VAT on any monies she may receive as a result of her own work? If so, would it then be possible to just cancel with bank smart before she puts her claim in her self? Or is it too late now and they will be entitled to their share as if they had done the claim?
I have seen that their customers are able to log in, but I don't think my parents ever received such login information (however I have not yet managed to get through to check their emails my self). They really do have no idea about how to get along with things like this, or even where to seek help, which is why I am posting this in the hope of getting some of advice for them.
I know it's a long winded post, however I have tried to give as much info a possible. I have asked them to find the letter that came with the contract they signed, hopefully will have this shortly. Just want to know where they stand in all this before I start trying to contact Bank smart again to resolve this.
Regards
steve
Hopefully you're not letting their irrational threats worry you?
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