Hi, I started using calims management compant belmont thornton back in April, initially they were quick in dealing with my complaint, so qick in fact I ended up with a debt to them as the credit card involved just deducted from what I owed them, as I am out of work, paying this debt to Belmont Thornton would be impossible given my level of income. I tried writing to appeal to their better nature, in a nut shell they didn't have a better nature, and basically said 'tough do do, you signed up', they went on to try and justify their stance. I immediately infromed them not to continue any further claims, incase this happens again, I had no reply.
They then started chasing the original debt, no less than 6 over due letters on each of the two small claims, plus text messages. Finally when I failed to pay the referred the debt to a collector (this being after 4 months) I borrowed the money from family to pay them off.
At the end of August I had a letter from LloydsTsb making an offer in settlement of my complaint with them. I had no correspondance from Belmonts at all ,no up dates, no this is what will happen, no nothing. I then spent more than a month worringying myself to death that I will end up with another huge debt to Belmonts. However I got sent a cheque from Lloyds in settlement and then Belmonts woke up and started hassling me for payment. Do I have to pay them given I asked them to stop, their lack of customer service, and that the payment from Lloyds was automatic and Belmont didn't have to do anything?
They then started chasing the original debt, no less than 6 over due letters on each of the two small claims, plus text messages. Finally when I failed to pay the referred the debt to a collector (this being after 4 months) I borrowed the money from family to pay them off.
At the end of August I had a letter from LloydsTsb making an offer in settlement of my complaint with them. I had no correspondance from Belmonts at all ,no up dates, no this is what will happen, no nothing. I then spent more than a month worringying myself to death that I will end up with another huge debt to Belmonts. However I got sent a cheque from Lloyds in settlement and then Belmonts woke up and started hassling me for payment. Do I have to pay them given I asked them to stop, their lack of customer service, and that the payment from Lloyds was automatic and Belmont didn't have to do anything?
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