• Welcome to the LegalBeagles Consumer and Legal Forum.
    Please Register to get the most out of the forum. Registration is free and only needs a username and email address.
    REGISTER
    Please do not post your full name, reference numbers or any identifiable details on the forum.

Allay claims

Collapse
Loading...
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Allay claims

    Hi, Iím another Allay victim. It looks like they are about to take their claim to court, iv had two pre action letters in a week.
    My experience seems to mirror that of other forum members.
    Tags: None

  • #2
    Originally posted by BJR View Post
    Hi, Iím another Allay victim. It looks like they are about to take their claim to court, iv had two pre action letters in a week.
    My experience seems to mirror that of other forum members.
    Hiya

    If they do issue a claim we might be able to help. We recently assisted someone successfully defend a case.

    Could you briefly tell us what your story is?

    [Thread moved to Claims Management forum]

    I like your pin shot
    I keep it with your letter
    Done up in blueprint blue
    It sure looks good on you
    And when you smile for the camera
    I know I'll love you better

    Then the shutter falls
    You see it all in 3-D
    It's your favorite foreign movie

    'Peg'

    Donald Jay Fagen

    Comment


    • #3
      Thanks for that,

      My tale seems to follow the usual timeline.
      I received a notification from my bank ( Natwest RBS)
      acknowledging my PPI claim. I was unaware at the time of Allay Claims part in this, I had never heard of them.
      I processed the PPI claim with no external help and RBS accepted my claim.
      At the same time I had a ďweíve wonĒ letter from Allay, also claiming their fee!
      I approached the ombudsman with all my documentation, they responded saying that Allay seemed to have a claim against me, this despite my never having signed anything with Allay
      Ive sent a subject access request to both RBS and Allay Claims. RBS have acknowledged this, Allay havenít.
      This week Iíve had two pre action protocol letters from Allay, both dated 25th November.
      Allayís claim is in excess of 4K for their fees, Iím wondering if they are about to issue a summons.
      Iím not sure what else I can do and would appreciate your help,

      thanks, BJR.

      Comment


      • #4
        Ok thanks. A few questions:

        1. Did you make the claim to RBS yourself and if so when?

        2. Do you have the notification from RBS that your claim was successful and did it mention Allay?

        3. The Ombudsman would normally only look at a case if you had first complained to Allay, so did you and could you post it up here? (redacting any personal info).

        4. Could you also post up the response from the Ombudsman?

        5. Did you ever respond to a 'free PPI check' advert on Facebook? Possibly under the heading of Angies Advice?

        I like your pin shot
        I keep it with your letter
        Done up in blueprint blue
        It sure looks good on you
        And when you smile for the camera
        I know I'll love you better

        Then the shutter falls
        You see it all in 3-D
        It's your favorite foreign movie

        'Peg'

        Donald Jay Fagen

        Comment


        • #5
          Thanks EXC,

          1/ I received a PPI standard claim form from RBS with no mention of Allay Claims on it which I sent in. RBS referred to my ďcomplaint ď.
          I hadnít made a complaint, I assumed they were referring to something historical as I have banked with their business banking for over 45 years and may have discussed PPI with my relationship manager.
          2/ Iím awaiting response to my SAR from RBS, they say about 4 weeks.

          3/ Iíve never signed a contract with Allay Claims. The first I had heard of them was the ďweíve wonĒ letter.

          4/ I did respond to a social media ad some time ago.

          5/ the ombudsman referred in his decision to a document and emails from Allay. He seemed to have had sight of these, which is more than I have.

          6/ Allay havenít responded to my SAR.

          Thanks. BJR.

          Comment


          • #6
            Just re-read your post. I wonder if it would be easier to send the ombudsmanís email to an email address if you could give me one.
            The response seems identical to one Iíve already seen on the forum,

            BJR

            Comment


            • #7
              Originally posted by BJR View Post
              Just re-read your post. I wonder if it would be easier to send the ombudsmanís email to an email address if you could give me one.
              The response seems identical to one Iíve already seen on the forum,

              BJR
              Ok send it to me at nick@legalbeaglesgroup.com

              I like your pin shot
              I keep it with your letter
              Done up in blueprint blue
              It sure looks good on you
              And when you smile for the camera
              I know I'll love you better

              Then the shutter falls
              You see it all in 3-D
              It's your favorite foreign movie

              'Peg'

              Donald Jay Fagen

              Comment


              • #8
                Got it, thanks.

                Yes it's very similar to another forum member's Obudsman's response, and concerningly written by the same individual.

                Just another couple of questions, sorry to keep asking them:

                1. Have you any idea what and when you responded to the social media ad?

                2. Do you have a copy of the claim form that RBS sent you and when was that?

                I like your pin shot
                I keep it with your letter
                Done up in blueprint blue
                It sure looks good on you
                And when you smile for the camera
                I know I'll love you better

                Then the shutter falls
                You see it all in 3-D
                It's your favorite foreign movie

                'Peg'

                Donald Jay Fagen

                Comment


                • #9
                  Hi
                  Not exactly sure when the social media post was. I await RBS SAR for a copy of my PPI form.

                  thanks BJR

                  Comment


                  • #10
                    Ok but it would be helpful to know when Allay claimed that you digitally signed the agreement. It matters because the FCA's Claims Management Conduct Of Business rules came into effect on 1 April 2019.

                    Their rules only allow for an image of a hand written signature to be inserted into an electronic agreement, and not for one to be signed electronically using a mouse or touch screen (as Allay usually claim the customer did). See below.


                    Click image for larger version

Name:	CMCOBS.JPG
Views:	1
Size:	35.8 KB
ID:	1556672

                    I like your pin shot
                    I keep it with your letter
                    Done up in blueprint blue
                    It sure looks good on you
                    And when you smile for the camera
                    I know I'll love you better

                    Then the shutter falls
                    You see it all in 3-D
                    It's your favorite foreign movie

                    'Peg'

                    Donald Jay Fagen

                    Comment


                    • #11
                      Thanks,

                      The RBS data will hopefully shed some more light on this, Iíll let you know when it arrives.
                      its notable that copies of this contract and anything else from Allay never dropped through my letterbox. As soon as the claim was accepted by RBS the deluge of mail for payment demands was unstoppable!

                      BJR

                      Comment


                      • #12
                        Ok let us know about any developments.

                        I like your pin shot
                        I keep it with your letter
                        Done up in blueprint blue
                        It sure looks good on you
                        And when you smile for the camera
                        I know I'll love you better

                        Then the shutter falls
                        You see it all in 3-D
                        It's your favorite foreign movie

                        'Peg'

                        Donald Jay Fagen

                        Comment


                        • #13
                          Hi, update to Allay Claims.I received a response from Allay yesterday. Theyíve included a copy of the agreement and it has an electronic signature dated 15/07/2019.Interestingly itís an initial rather than my normal signature. It is worth noting that I used the same initial rather than my signature when I submitted the SAR.
                          it looks like they may have copied that initial.
                          This is the first time Iíve seen any of their documents. Their paper trail to my started 23/10/2019 with the ďweíve wonĒ letter.
                          I had never heard of Allay Claims on that date and certainly hadnít signed anything.
                          I await RBS SAR response.

                          Thanks , BJR.

                          Comment


                          • #14
                            Ok. Do you have a copy of your initialed signature you used for your SAR to them to compare it with?

                            I like your pin shot
                            I keep it with your letter
                            Done up in blueprint blue
                            It sure looks good on you
                            And when you smile for the camera
                            I know I'll love you better

                            Then the shutter falls
                            You see it all in 3-D
                            It's your favorite foreign movie

                            'Peg'

                            Donald Jay Fagen

                            Comment


                            • #15
                              Yes, it looks quite similar, although the date with it is definitely not my writing.I can scan it and attach it to an email if you think thereís any value in it.

                              BJR

                              Comment

                              View our Terms and Conditions

                              LegalBeagles Group uses cookies to enhance your browsing experience and to create a secure and effective website. By using this website, you are consenting to such use.To find out more and learn how to manage cookies please read our Cookie and Privacy Policy.

                              If you would like to opt in, or out, of receiving news and marketing from LegalBeagles Group Ltd you can amend your settings at any time here.


                              If you would like to cancel your registration please Contact Us. We will delete your user details on request, however, any previously posted user content will remain on the site with your username removed and 'Guest' inserted.

                              Announcement

                              Collapse
                              2 of 2 < >

                              INFORMATION

                              Claims Management Compare CMCs
                              Before using a claims management company make sure you DO YOUR RESEARCH. Firms can charge up to 50% of any refund you might be due.


                              LegalBeagles helps you compare CMCs on price and ratings of claims management companies that offer to help reclaim PPI (Payment Protection Insurance) or other financial products.


                              If you have a problem with a Claims Management Company you can post on our consumer forum for help in the first instance.


                              To make a formal complaint you should complain to the CMC in the first instance, and if there has been no resolution within 8 weeks you can take your complaint to the Legal Ombudsman.
                              See more
                              See less

                              Court Claim ?

                              Guides and Letters
                              Loading...



                              Search and Compare fixed fee legal services and find a solicitor near you.

                              Find a Law Firm


                              Working...
                              X