Bank Smart - PPI Claims

[Blue 123]

Hi There,

I would like some advice please on cancelling claims that Smart Bank are accessing on my behalf in regards to PPI claims. I have read numerous threads on this organisation. I keep receiving demanding letters about providing additional information and LOA.

I already provided numerous information and signed LOA documents back in August 2019 and now I wish to cancel the entire claims process with them, as I am feeling harassed by this company.

I have contacted them to ask them to cancel any claims and they said if I do I will owe several thousands of pounds. They have top date only successfully obtained a refund from one lender for £985, and I am waiting for them to invoice me for the 20% plus VAT. I just want to know if they can legally put me in breach of the contract by hounding me for additional documents etc. I am a single parent and I am finding the tone of their letters quite upsetting & unsettling. Any advice would be much appreciated.

[Blue 123]

Is anyone able to offer some advice please?

[monsal]

Hmmm. As you signed Letters of Authority with them, I fear that you may have to just go along with things until the outcome of the claims is finalised. There is normally a 14 day period to cancel once you sign and it sounds as though you are well out of this.
It may be a case of providing what they ask for. If you haven't got anything, then tell them that and they wont be able to continue with any cases.

[EXC]

Hi There,

I would like some advice please on cancelling claims that Smart Bank are accessing on my behalf in regards to PPI claims. I have read numerous threads on this organisation. I keep receiving demanding letters about providing additional information and LOA.

I already provided numerous information and signed LOA documents back in August 2019 and now I wish to cancel the entire claims process with them, as I am feeling harassed by this company.

I have contacted them to ask them to cancel any claims and they said if I do I will owe several thousands of pounds. They have top date only successfully obtained a refund from one lender for £985, and I am waiting for them to invoice me for the 20% plus VAT. I just want to know if they can legally put me in breach of the contract by hounding me for additional documents etc. I am a single parent and I am finding the tone of their letters quite upsetting & unsettling. Any advice would be much appreciated.

Hiya

The best thing to do is to make a formal complaint, that way if they reject it you can go to the Claims Management Ombudsman. We can help you draft one but it would be helpful to know a bit more. Can you give a summary of what's happened since August?

Also have they given you a breakdown of the cancelation charges?