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Hi all,
I hope it is okay to post a problem my brother recently had with a company. Here it is:
I used Transferwise to make a transfer from my UK bank account to my USA account. I live and work in the USA, and have used the service several times in the past, with no problem. They sent me an email and told me funds were about to be sent.
I have several accounts, in the UK and the USA, and currency cards, as well as Paypal, so I always have a general figure of the amount of money I have to my name in my head.
The end of August and the beginning of September I was on holiday. I made the transfer before going to the Burning Man Festival in Nevada for ten days. There is no wifi or mobile network coverage out there in the Nevada desert for the ten day duration.
Coming back to reality, I had twelve more days holiday planned for Las Vegas, Chicago and Reno. I checked my various accounts and was devastated to discover that I was about a grand worse off than I had figured.
I thought I had horribly mismanaged my finances. I had to scrimp and save for the rest of my vacation, and it ruined my time in these places.
I honestly thought that I had worked out things wrong, and that instead of having $7,000 to my name I only had 5.5 because of all this.
Over a month later, I made another transfer, of £500. As I am down to my last pennies I noticed when it wasn’t sitting in my USA account after a week. I called Transferwise, who told me that for some reason the money wasn’t being sent. They then brought it to my attention that they had also been sitting on my other money for the last five weeks !!! They apologized for a “rare system glitch.”
I told them I had been on holiday and not having this money ruined my hols - all the flights and accommodation costs had been for nought when I had not been able to party, eat out, and was travelling on public transport instead of taxis, etc.
Not having this money really ruined my hols.
I have told them I wasn’t them to pay my costs for all the flights, hotels, etc, and compensation.
They have offered me two free transfers ?!?!
So, people of Legal Beagles, what can I do here?
I made the transfer arrangement in good faith and it seems to me that their system should be robust enough to recognize when they don’t send money they have as arranged? Their terms and conditions don’t let them off for system glitches, as far as I can see.
I hope it is okay to post a problem my brother recently had with a company. Here it is:
I used Transferwise to make a transfer from my UK bank account to my USA account. I live and work in the USA, and have used the service several times in the past, with no problem. They sent me an email and told me funds were about to be sent.
I have several accounts, in the UK and the USA, and currency cards, as well as Paypal, so I always have a general figure of the amount of money I have to my name in my head.
The end of August and the beginning of September I was on holiday. I made the transfer before going to the Burning Man Festival in Nevada for ten days. There is no wifi or mobile network coverage out there in the Nevada desert for the ten day duration.
Coming back to reality, I had twelve more days holiday planned for Las Vegas, Chicago and Reno. I checked my various accounts and was devastated to discover that I was about a grand worse off than I had figured.
I thought I had horribly mismanaged my finances. I had to scrimp and save for the rest of my vacation, and it ruined my time in these places.
I honestly thought that I had worked out things wrong, and that instead of having $7,000 to my name I only had 5.5 because of all this.
Over a month later, I made another transfer, of £500. As I am down to my last pennies I noticed when it wasn’t sitting in my USA account after a week. I called Transferwise, who told me that for some reason the money wasn’t being sent. They then brought it to my attention that they had also been sitting on my other money for the last five weeks !!! They apologized for a “rare system glitch.”
I told them I had been on holiday and not having this money ruined my hols - all the flights and accommodation costs had been for nought when I had not been able to party, eat out, and was travelling on public transport instead of taxis, etc.
Not having this money really ruined my hols.
I have told them I wasn’t them to pay my costs for all the flights, hotels, etc, and compensation.
They have offered me two free transfers ?!?!
So, people of Legal Beagles, what can I do here?
I made the transfer arrangement in good faith and it seems to me that their system should be robust enough to recognize when they don’t send money they have as arranged? Their terms and conditions don’t let them off for system glitches, as far as I can see.
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