Tweet
Hi all.
I have two Capital One defaults recorded against me.
Ocean & Luma Credit Cards.
Both went into default Feb 2020, both paid off in Full November 2020.
As they were low balance/limit cards (Limit £200 each) I tried to plead with them to remove the Defaults, mainly as this is stopping me from gaining employment (worked in finance before I was made redundant prior to cv19).
After my last attempt to get this cleared had failed, I decided to look through SAR they sent me back in April to see if I could find anything.
Here's what I've took note of.
1)
Card 1 - In November 2017, they placed me in a short payment plan due to financial difficulty - this plan agreement was for 6mths.
Card 2 - was Opened April 2018 despite already being in a plan with capital one.
Would this be considered irresponsible lending?
2) Discrepancy within the Transaction report.
Card 1 -
Close bal @ Feb '16: £202.70
Open bal @ Mar '16: £202.70
March Debits:. £45.08
March Credits: -£26.76
Total Mar'16: £18.32
Closing Bal: £249.02
Yep a £28 difference.
This £28 difference remains on the account until I cleared the card.
Some months I was over the limit but the £28 would have kept me well inside (approx £120 in Overlimit charges)
I contacted Capital One about who are looking into it as there system shows that there is two payments for £25 & £3 where as the extract only shows one set.
The SAR letter states that the extract is a reflection of the information that would of been on statements.
Card 2 has similar, but the difference on this is £39.99, and again, Overlimit charges applied but I would have been within the limit. (capital one didn't mention anything relating to this.)
So who/what do I believe, or the FOS will believe?
The SAR which clearly states "the short form account statements show the opening & closing balance, in addition to any Purchases, cash withdrawals, payments, fees and interest charged. This enables you to see the activity on your account and is a summary of the information that would have been included in your monthly statements"
The capital one advisor said to continue with my FOS claim as I had received my final response letter regarding the defaults.
Has anyone ever known statements to be incorrect to a system generated report.
As I was forced into default for 12+mths due to their error, is it only the 8% interest on fees that can be reclaimed, as this really screwed up a job application.
I have previously been denied refund of charges by capital one.
I have two Capital One defaults recorded against me.
Ocean & Luma Credit Cards.
Both went into default Feb 2020, both paid off in Full November 2020.
As they were low balance/limit cards (Limit £200 each) I tried to plead with them to remove the Defaults, mainly as this is stopping me from gaining employment (worked in finance before I was made redundant prior to cv19).
After my last attempt to get this cleared had failed, I decided to look through SAR they sent me back in April to see if I could find anything.
Here's what I've took note of.
1)
Card 1 - In November 2017, they placed me in a short payment plan due to financial difficulty - this plan agreement was for 6mths.
Card 2 - was Opened April 2018 despite already being in a plan with capital one.
Would this be considered irresponsible lending?
2) Discrepancy within the Transaction report.
Card 1 -
Close bal @ Feb '16: £202.70
Open bal @ Mar '16: £202.70
March Debits:. £45.08
March Credits: -£26.76
Total Mar'16: £18.32
Closing Bal: £249.02
Yep a £28 difference.
This £28 difference remains on the account until I cleared the card.
Some months I was over the limit but the £28 would have kept me well inside (approx £120 in Overlimit charges)
I contacted Capital One about who are looking into it as there system shows that there is two payments for £25 & £3 where as the extract only shows one set.
The SAR letter states that the extract is a reflection of the information that would of been on statements.
Card 2 has similar, but the difference on this is £39.99, and again, Overlimit charges applied but I would have been within the limit. (capital one didn't mention anything relating to this.)
So who/what do I believe, or the FOS will believe?
The SAR which clearly states "the short form account statements show the opening & closing balance, in addition to any Purchases, cash withdrawals, payments, fees and interest charged. This enables you to see the activity on your account and is a summary of the information that would have been included in your monthly statements"
The capital one advisor said to continue with my FOS claim as I had received my final response letter regarding the defaults.
Has anyone ever known statements to be incorrect to a system generated report.
As I was forced into default for 12+mths due to their error, is it only the 8% interest on fees that can be reclaimed, as this really screwed up a job application.
I have previously been denied refund of charges by capital one.
Comment