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Hoist Finance not responding to default removal for over 60 days now?

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  • Hoist Finance not responding to default removal for over 60 days now?

    I had a default with Barclays Partner Finance, they sold it to Hoist Finance (Robinson Way).

    They have now removed it as it irresponsible lending and in the letter said Robinson Way can now remove it, I sent this letter to Hoist in early December, along with proof BPF have removed the default from my credit file (Hoist can also check this by pulling my latest report). I have sent countless letters, they have ignored every single one, submit a complaint to both Hoist Portfolio and Robinson Way on 23rd December and they've not even said anything or acknowledged my complaints.

    What can I do from here? This is becoming silly now, they're not even responding, I've called and they just say they'll investigate and call me back and never do.
    Tags: None

  • #2
    Hi KL2 - That is very disappointing behaviour from Hoist. A complaint to the Financial Ombudsman will be the next step as Hoist are quite literally ignoring your contact. There is also issues around inaccurate processing of your data. *https://www.financial-ombudsman.org....ow-to-complain

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