NatWest take loan payment 3 times

[Ellis27]

If Nattie is about can I have some expert advice please.

Just checked my NatWest account online and they have taken three payments of £148.02 which is my monthly loan payment. Phoned them immediately but have been told it will take FIVE working days for them to investigate and make a repayment.

[Amethyst]

Re: NatWest take loan payment 3 times

Hi Ellis

I'll get back to you in a bit once I have spoken to Nattie

Ame
xx

[Amethyst]

Re: NatWest take loan payment 3 times

Question...is the Loan with Natwest as well as your account ?

[Ellis27]

Re: NatWest take loan payment 3 times

Yes it is.

[Amethyst]

Re: NatWest take loan payment 3 times

Natts says - Was there any arrears? if yes then that is why they have taken three payments to clear the arrears.



It wasn't your first payment on the loan.


Now as the accounts are both with Natwest it certainly shouldnt take 5 days. I would consider asking them for an immediate increase in overdraft (interest free) until they conclude their investigation and repay you.

[Ellis27]

Re: NatWest take loan payment 3 times

There wasn't any arrears on the account.
Thanks for your help

[Amethyst]

Re: NatWest take loan payment 3 times

The DD guarantee scheme says immediate refund so no 5 days investigation. It is an error by the sounds of it pure and simple.

I assume the payment was by DD ?

[Ellis27]

Re: NatWest take loan payment 3 times

Yes it was thanks for that.

[Amethyst]

Re: NatWest take loan payment 3 times

You have the DD scheme wording ?

[Ellis27]

Re: NatWest take loan payment 3 times

No I don't - thanks so much for your very swift replies

[Amethyst]

Re: NatWest take loan payment 3 times

Have a look on here

Direct Debit - your rights