Tweet
Dear Sir / Madam
Following you recent correspondence, I would like to thank you for your recent offer of a new bank account with your organisation.
However, I took the time to read through the terms and conditions of this account that you included with your welcome pack. I was shocked to note both the extremely high quantity and the high cost of default bank charges that could be applied to the account in case of accidental oversight on my part. Given the ongoing OFT test case into bank charges such as these I found that your system of penalties to be out of keeping with current direction of personal banking trends and to be considerably higher, in both quantity and value, than the charges associated with alternative products from other banking organisations.
Furthermore, I was recently made aware of the consumer complaint list that was published by the Financial Ombudsman and I was shocked to see that Barclays came top of this list by a very considerable margin. I also noted that a very high percentage of these complaints were upheld by the ombudsman. This can only lead me to the conclusion that, as an organisation, you do not hold your customers in particularly high regard as you are clearly not prepared to deal with customer issues even when the complaints are completely legitimate.
The shocking results of the Ombudsman’s consumer complaints list, combined with the high quantity and cost of punitive bank charges associated with your personal banking products have led me to the conclusion that it would be a great mistake to trust my personal banking to your organisation. Therefore I would like to decline the offer to move my personal banking to your organisation and have instead chosen to move my personal banking to another bank that is not only prepared to offer considerably better terms and conditions but has also scored very well on the consumer complaints list.
Yours Sincerely,
Following you recent correspondence, I would like to thank you for your recent offer of a new bank account with your organisation.
However, I took the time to read through the terms and conditions of this account that you included with your welcome pack. I was shocked to note both the extremely high quantity and the high cost of default bank charges that could be applied to the account in case of accidental oversight on my part. Given the ongoing OFT test case into bank charges such as these I found that your system of penalties to be out of keeping with current direction of personal banking trends and to be considerably higher, in both quantity and value, than the charges associated with alternative products from other banking organisations.
Furthermore, I was recently made aware of the consumer complaint list that was published by the Financial Ombudsman and I was shocked to see that Barclays came top of this list by a very considerable margin. I also noted that a very high percentage of these complaints were upheld by the ombudsman. This can only lead me to the conclusion that, as an organisation, you do not hold your customers in particularly high regard as you are clearly not prepared to deal with customer issues even when the complaints are completely legitimate.
The shocking results of the Ombudsman’s consumer complaints list, combined with the high quantity and cost of punitive bank charges associated with your personal banking products have led me to the conclusion that it would be a great mistake to trust my personal banking to your organisation. Therefore I would like to decline the offer to move my personal banking to your organisation and have instead chosen to move my personal banking to another bank that is not only prepared to offer considerably better terms and conditions but has also scored very well on the consumer complaints list.
Yours Sincerely,
Comment