I have council tax arrears that the have a charge on my house for, but Ross and Roberts have visited 4 times to try and set a payment plan. Wanting to come to the house the note items to secure the debt on. I already have a payment plan with them for other council tax which I have paid monthly without fail. I have not let them in, I have spoken to bailiff on the phone once and at the door once.
Now they have written to say I have no payment plan in place at all, when I rang the office I was told it was cancelled in April as I paid it online and not phoned them and done it over the phone. Surely this can't be right????? They have accepted the payment online since April. The bailiff has called since then and confirmed the plan was in place.
So as I have paid the plan every month can they just cancel it but still accept payments. Also surely as there is a certain amount secured on my home can they continue to call to try and get me to secure it on items in my home. They know I am on benefits and my home situation.
today I have returned home to 2 missed calls from the bailiff and a text asking me to get in contact. I sent an email on Monday stating any correspondence needs to be done in writing, but they say the office can't set up a payment plan and I have to see the bailiff.
i am being harassed by them, they call nearly every week and make charges for each visit even though I was told they can only charge for 2 visits, is this right???
help I suffer from severe depression and this is tipping me over the edge.
Now they have written to say I have no payment plan in place at all, when I rang the office I was told it was cancelled in April as I paid it online and not phoned them and done it over the phone. Surely this can't be right????? They have accepted the payment online since April. The bailiff has called since then and confirmed the plan was in place.
So as I have paid the plan every month can they just cancel it but still accept payments. Also surely as there is a certain amount secured on my home can they continue to call to try and get me to secure it on items in my home. They know I am on benefits and my home situation.
today I have returned home to 2 missed calls from the bailiff and a text asking me to get in contact. I sent an email on Monday stating any correspondence needs to be done in writing, but they say the office can't set up a payment plan and I have to see the bailiff.
i am being harassed by them, they call nearly every week and make charges for each visit even though I was told they can only charge for 2 visits, is this right???
help I suffer from severe depression and this is tipping me over the edge.
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