Paid PCN, repeat notices, multiple refs, no breakdown and harassment

[bluebottle]

Re: Paid PCN, repeat notices, multiple refs, no breakdown and harassment

I can see JBW going too far, sooner or later, and losing a contract as a result. Eric Pickles has publicly-stated that local authorities should terminate contracts, or report fraud to the police or both. You only get away with the sort of behaviour JBW what they think they can get away with for so long before it comes back and smacks you hard in the face.

[Fizz]

Re: Paid PCN, repeat notices, multiple refs, no breakdown and harassment

OK, another update
Have received a response from Parking Services in reply to my first out of time application, where I'd ticked box 4 - PCN paid in full. They are opposing my application, and have sent on a 'statement of truth' to TEC.

In their statement it states that the PCN was paid via JBW.

What did I do wrong? I just want them to accept PCN has been paid, which they have, I'm not asking for a roll back to original PCN fee. PS have acknowledged my 2 letters to them, and shall be 'dealing wit it'.

Do you think its worth sending another letter attaching the duplicated fees, and miscalculations by JBW? And just requesting they consider the bl##ding PCN PAID

I seem to just go round in circles!!! Maddening isnt it? TEC advise to contact PS, PS say they're returning it back to TEC. Its taken Parking Services 4 weeks to acknowledge my letter of complaint, clearly states on their website they will write to confirm received within 3 days, and get a response to me within 15!

:mad2::mad2::mad2:

[Fizz]

Re: Paid PCN, repeat notices, multiple refs, no breakdown and harassment

Hello all, another incident!

This morning there was another police and bailiff exercise, think they were about to pull me again, although cant be sure, but I was able to bypass them and turn before they could do the whole flagging down, pulling me over again!

Got home this evening to a bunch of post, I have now received a response from Northampton CC, all 5 out of time stat declarations refused. Apart from the one response from the LA in above post, no further communications, despite sending another letter directly to the LA's debt recovery officer, requesting information on the duplicated fees, and miscalculations And that they consider the PCN paid. (Managed to locate his number but he was on lunch, going to try again tomorrow)

NCC state the local authority should have already responded to give a reason, (LA havent), but I guess this is just a standard response letter from NCC.

This is all so exhausting, so fed up. Still haven't received a response about the legitimacy of fees.

I've made every effort to try and sort this, I'm now just going to pay the original debt as listed on JBW's breakdown. NCC state I can file a N244, but for the £80 I need to pay for each, I may as well pay the original fine.

Not sure how much clearer I can be that I don't deny I am liable for the fine, I just want either the local authority or JBW to relook at the fees applied, (along with complaining about bailiffs conduct)

After paying the original fines, what do you think my next move should be? Suspect JBW will still be hounding me for fees.

[labman]

Re: Paid PCN, repeat notices, multiple refs, no breakdown and harassment

Hi Fizz,

It's good to see you here again. You've come from the well known site which states pay the fine at the court and get the receipt, so you know that doesn't work.

This may be the best way forward for you:

http://www.lgo.org.uk/complaints-about-bailiffs/

They do get involved with traffic penalties, so hopefully they may take a look at your situation. Have a good read and see what you think. :beagle:

[Fizz]

Re: Paid PCN, repeat notices, multiple refs, no breakdown and harassment

That is great! Its been about 7 weeks since writing to TEC, LA parking services etc - the ombudsman recommend waiting about 12 - that is an age!! But write I will.

The forum, the name of which should not be spoken , does recommend paying through a court ATM, although not actually tried this. Would rather show the bailiff company I'm willing, not evading, paying.
I'm going to pay through the bailiffs site. But I have hit that same problem again.
On entering one ref with corresponding PCN, it seems to give a total for whole account. It now totals £1999.46 (will take a screenshot of each before paying), so I'm still none the wiser as to what PCN's they have on account as 2 further ones crept on their breakdown I received earlier.

I'm going to enter each PCN/Ref individually and pay 'original debt' as listed on their breakdown so I have record. But they charged me £30 for a 'dishonoured payment fee' last time I paid. So potentially they could whack on a further £120 for paying four PCN's to correct their administrative error!

It just never ends!! :tinysmile_cry_t:

[labman]

Re: Paid PCN, repeat notices, multiple refs, no breakdown and harassment

Clearly the time limits set down in the schedule are meaningless. I wonder if this would work the other way round? Somehow I think not!

[Fizz]

Re: Paid PCN, repeat notices, multiple refs, no breakdown and harassment

Oh how they frustrate - its taken me this long (45 mins) to pay 3 PCN's via their online payment site, and now it wont take my last payment claiming my card has been declined. Have checked and rechecked card details and checked sufficient funds - all OK

Tool screenshots of all the steps.
What a nuisance!!

[labman]

Re: Paid PCN, repeat notices, multiple refs, no breakdown and harassment

It could well be that your bank has picked up on irregular usage and it is that which is blocking the payment. We have had this issue before on here a few times - it's annoying, but actually there to protect you against card fraud. :beagle:

[ostell]

Re: Paid PCN, repeat notices, multiple refs, no breakdown and harassment

and now it wont take my last payment claiming my card has been declined.

Can you use someone else's card to pay the remaining PCNs? I get a refusal when paying a certain credit card company and have to use my wife's debit card. She insists that I pay her immediately of course.

[Fizz]

Re: Paid PCN, repeat notices, multiple refs, no breakdown and harassment

Hiya all, the payments were put on hold, last one declined, until I verified with the bank. I've now made a final payment online to jbw. Since paying for the 4 pcn's they claim the amount owed was £1618.46. On paying today the amount they claim I owe is £1614.90. Since 09.08.13, I have had not one single further correspondence from jbw regarding fees or otherwise.

I'm still receiving threatening text messages from jbw, last one says 'anpr patrolling....vehicle may be seized and removed'.

My last letter to parking services sent 14 days ago, stated 'Should I not receive a resolution because you are either unwilling or unable within 14 days from the date of this letter, I shall ask the Local Government Ombudsman to intervene.' They haven't responded. I called them. Got to speak with the manager, who on looking on my file (and boy did I keep on at him to look) seemed concerned as he couldnt see any correspondence sent to me, not even the one replying to my out of the stat (which they refused) but had stated in bold that the PCN was indeed paid to them via jbw.

What also surprised him is that the 3 further payments to jbw made on 05.09.13 havent reached them.
Also listened to the intimidation and bullying I have been victim to by jbw.
All conversation recorded.

He has promised to look into the matter and call me Monday, and would look into the option of possibly referring my case to another bailiff company if he considers any 'impropriety' occurring.

I have his name, email and tele number. Another email being sent with the 5 letters I have sent since 16.07.13 with all relevant attachments, including screeshots of the incredulous amounts jbw have been trying to fleece me of.

If I don't receive a satisfactory answer to resolve, next stage is ombudsman.

Will keep you posted :tinysmile_grin_t:

[Fizz]

Re: Paid PCN, repeat notices, multiple refs, no breakdown and harassment

A question for you all!
If I have 6 PCN's, bailiff charges to all 6.
Pay online for each PCN at original debt until verification on fees applied to each calculated and confirmed as correct.
Paid on bailiffs company pay facility entering each PCN with corresponding ref number
Instead, payments are debited off one PCN inc bailiff fees, leaving the other 5 unpaid. Bailiff company pool totals together, and considers it one account.

Can this be right/allowed?

[bluebottle]

Re: Paid PCN, repeat notices, multiple refs, no breakdown and harassment

The council officer you spoke to would, in my honest opinion, be better recalling the matter from JBW and not assigning any other bailiff company. JBW needs investigating. And I am not referring to your case only. The whole manner in which this company and its employees operate, despite claims on its website and by its CEO, Jamie Waller, of it being "ethical", needs to be the subject of a formal inquiry by the law enforcement and regulatory agencies.

[Fizz]

Re: Paid PCN, repeat notices, multiple refs, no breakdown and harassment

Im seething, trying to contain myself!!!

[bizzybob]

Re: Paid PCN, repeat notices, multiple refs, no breakdown and harassment

I wonder if Waller would chance his arm with a police car, as in seizing it if an immigrant Traffic warden in Peckham or wherever put a ticket on it on double yellows whilst the crew are on a shout, and it wasn't cancelled for whatever incompetence at TEC or council?

Either way JBW is as ethical as Pol Pot.

[Fizz]

Re: Paid PCN, repeat notices, multiple refs, no breakdown and harassment

A nice enough response, but he's totally colluded with JBW.
Calculations are all f**%%*d up
He claims I owe a total of £1382.16, JBW's online still showing mad figure of £1537.90,
And if my calculations are right, based on what PCN's are outstanding, and he very kindly stated what JBW fees are, and what I have already paid in to the supposedly pooled account, then I owe £795 !!!

He has not addressed the application of multiple fees applied to account, and not clear if he purposely omitted the actual PCN numbers so that I can cross check!

"....I have also reviewed the fees charged by JBW Bailiffs when enforcing on all PCNs in their possession. Especially in relation to PCN reference HQ1. I can confirm that all fees charged by JBW Bailiffs were in line with theEnforcement of Road Traffic Debts (Certificated Bailiffs) (Amendment) Regulations 2003. You currently have an outstanding balance of £1382.16 payable to JBW Bailiffs for 5 outstanding Penalty Charge Notices. Please see the bottom of this email for details regarding the PCNs.

With regards to the PCN HQ1, I can confirm that this PCN was fully paid on the 5th September 2013 after 4 different payments were made between the 5th July 2013 and 5th September 2013. (these are the payments I made for each PCN) According to the case records, when your vehicle was enforced upon by Bailiff Forbes on the 28th June 2013, there was an outstanding balance of £565.34 (JBW's statement shows total before payment of 216.64 £596.54 so where did he get that figure from??) payable. This consisted of;
• Initial PCN fee of £202
• a letter fee set by legislation of £11.20 plus VAT
• a chargeable visit fee of £56.73 plus VAT for a visit which occurred at your address on the 14th May 2013
• a second chargeable visit fee of £59.85 plus VAT for another visit which also occurred at your address on the 21st May 2013
• An attendance to remove fee of £175 plus VAT for the enforcement action carried out and the levy on your goods completed on the 28th June 2013.

You agreed a payment arrangement (no such agreement made!!!!) with Bailiff Forbes on the 4th July 2013 to pay the full amount of £565.34 by the 6th July 2013. This arrangement was however broken as the payment of £216.64 made by you on the 5t h July 2013 was not sufficient enough to cover the debt. The arrangement was deemed broken (none made!!) on the 6th July 2013 when full payment was not received and a dishonoured fee of £25 plus VAT was also added to the outstanding debt.

I understand that you received a correspondence from the Council advising you that the PCN had been fully paid. This information only referred to the PCN fee which had been covered by the £216.64 payment made on the 5th July 20113 but not the Bailiff fees which were still outstanding. The Council apologises for any confusion caused..."