Hi folks, need some advice regarding some letters I've been receiving and returning (without opening). About two weeks ago I received a letter with a return address of 'Philips PO Box 997, Doncaster, DN1 9GD', and what looked like some sort of debt collection/ notice for payment letter. I could just about read some of it by holding it up to a strong light source.
I deliberately didn't open it as it had the wrong first name on the letter, although the surname and address detail was correct. I know I don't have anything outstanding, so it must be a case of mistaken identity or some sort of stitch-up. Maybe someone attempting to pass-the-buck by using my address, and taking a guess at my first name, who knows.
The first two letters I received within about a week of each other, so I put them back in the post without opening them as 'Not Known at this address'. Today I received another one! Holding it up to the light again, I can just about make this out:
'DISTRESS WARRANT REMINDER'
We have now been in possession of your Distress warrant for xx days and you have not yet made full payment, or agreed an amount to pay. We appreciate that this may be an oversight, however, please do not ignore our attempts to collect this time.
You have a further x days before we commence enforcement and recovery proceedings at which point our fees will increase your balance by £xxxx, however, the cost of attending your property and following the enforcement process. If you hare having difficulty making payment in full please telephone our call centre agents to discuss etc, etc
If you fail to pay, or setup a payment agreement, our paid officer will be visiting your property and this will increase your balance by £xxxx
I think I can just about make out a philips.org.uk and a reference to 'My Account'. I don't have any such account with Philips. nor would I appreciate any such visits from their 'officer'. What would be the best way to proceed with all this, and what to do if someone turns up at the door?
Best regards,
Andy
I deliberately didn't open it as it had the wrong first name on the letter, although the surname and address detail was correct. I know I don't have anything outstanding, so it must be a case of mistaken identity or some sort of stitch-up. Maybe someone attempting to pass-the-buck by using my address, and taking a guess at my first name, who knows.
The first two letters I received within about a week of each other, so I put them back in the post without opening them as 'Not Known at this address'. Today I received another one! Holding it up to the light again, I can just about make this out:
'DISTRESS WARRANT REMINDER'
We have now been in possession of your Distress warrant for xx days and you have not yet made full payment, or agreed an amount to pay. We appreciate that this may be an oversight, however, please do not ignore our attempts to collect this time.
You have a further x days before we commence enforcement and recovery proceedings at which point our fees will increase your balance by £xxxx, however, the cost of attending your property and following the enforcement process. If you hare having difficulty making payment in full please telephone our call centre agents to discuss etc, etc
If you fail to pay, or setup a payment agreement, our paid officer will be visiting your property and this will increase your balance by £xxxx
I think I can just about make out a philips.org.uk and a reference to 'My Account'. I don't have any such account with Philips. nor would I appreciate any such visits from their 'officer'. What would be the best way to proceed with all this, and what to do if someone turns up at the door?
Best regards,
Andy
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