Private parking fine

[Vickkie]

I've received a letter from DCBL today about a unpaid parking fine.
Ive not received any previous letters regarding this, so was completely unaware/shocked to receive this as i assumed I had paid parking on the date in question.
I've checked my phone and I made the call to the number on the sign went through all the stuff they ask for and assumed payment had been made, but on checking my bank the payment hasnt gone through.
This is a genuine mistake/error. I was on the call for over a minute and at no time did it say it hadn't worked or did I think I hadn't paid for parking, especially as I had used the car park a couple of weeks before.
Any advice on what I should do would be appreciated
Thanks

[des8]

Is the letter from DCB Limited or DCB Legal?

Could you upload the letter to a hosting site and post a link here?
first remove identifying details

[Vickkie]

Hi its from DCBL

[des8]

If you haven't received any other communications about this outstanding charge , how do you know to which car park or which possible incident it relates?
DCBL's letter doesn't mention any thing.

I would write to DCBL telling them this is the first you have heard of any outstanding PCN.
Tell them you do not know who the creditor is and have never received any parking charge notice.
Accordingly you are unaware even of the identity of the car or the location of any alleged infringement
Tell them they need to provide full information so you can understand their problem!

Do not identify the driver, only ever admit to being the registered keeper

[Vickkie]

The top of the letter states the date and the car park which is the one I used on that day so admittedly after receiving this I checked and the payment didn't go out on my card. The only proof I have is the call I made to the number in the car park to pay.

[Vickkie]

I didn't check prior as I had no reason to as I thought I had paid

[des8]

So you can still write telling them this is the first you have heard of any outstanding PCN.
Tell them you do not know who the creditor is and have never received any parking charge notice.
If they could give you that info you will make enquiries, but until then they should cease collection activities

Do not identify the driver

[Vickkie]

Okay thank you I will do that and see what happens.

[Vickkie]

I have received a response to my email requesting further details. I have uploaded this.

[des8]

So now you write to Total Car Parks Limited (Suite 255 Communications House, 9 St Johns Street, Colchester, CO2 7NN.)
Use the Subject Access Request in the SHORTCUTS panel on the right, and ask in particular for copies of the PCN as you have never received it.

Do not identify the driver.

You can also write to DCBL, thanking them for the information.
Tell them you are in contact with the parking company and they should now cease writing to you.
They will ignore your letter, but never mind as it gives them something to do!

Again do not identify the driver


Whereabouts on Station Road was the car parked?

[Vickkie]

Okay thank you.
so as you enter the main car park there is a bit of land that has been opened up at the side like an overflow this is where it was parked.
thanks

[des8]

Main car park where on station road?
Is it the station car park?

[Vickkie]

Yes so the station has a car park then as you go through there's a bot of land to the top end of it.
no it's not the stations carpark

[des8]

Why do you say it is not the station car park?
Does a different company manage the station car park?
From Google Earth it looks as if the whole lot used to be railway sidings etc.

[Vickkie]

Yes so the station is managed by Apcoa and then there's different signs up telling you you are entering a different parking area.

It did I think but this car park popped up about a year ago