Hi,
I would like advice on an incident that happened recently.
We were on holiday on a caravan club site. We were driving round the one way system (the correct way) at 5mph when we came to a fork in the road. We spotted a couple of young boys riding their bikes towards us, going down the one way system in the wrong direction. All of the boys were not looking where they were going and did not see our car. As soon as we saw the boys coming towards us, we stopped and applied the electronic handbrake making the engine cut out. 3 of the boys narrowly avoided the car but the fourth boy was looking over his shoulder and turned at the very last minute and obviously did not see where he was going or what was in front of him. As a result he went into the side of my car. The handlebars scraped across the full length of the front driver's door and left a long scratch (about 45cm in length) the boy was not going at speed and his bike collapsed into the door at the end of the scrape. The boy was unhurt as he was travelling at approximately 2MPH and veered into our car almost to a standstill. The only part to touch the car was the handlebars. We were stationery the whole time. As soon as the boy had gone into the car, he jumped off his bike and proceeded to walk away with his bike in his hands. My husband got out of the car to check if the boy was ok and if he had marked the car. On seeing the scratch my husband asked the young boy to take him to his parents. The boy said yes and peddled off with my husband quickly walking behind him.
To cut a long story short, when my husband reached the parents at their caravan, explained what had happened and asked if the boy was ok.
I, in the meantime had gone to find the caravan site manager to report the incident and ask him to come to the boy's caravan to take down details of both parties. On our arrival with the car the father and my husband both came and looked at the damage to the car and said that his son was ok and agreed to pay for any damage that his son had caused and that we could find a way to work it out. (this was witnessed by the site manager) My husband discussed some of the options which included going through car or caravan insurance, getting quotes and them paying or trying to get a friend to look at the car and try to do it as cheaply as possible. The father then suggested we bring the car back down to them as his friend could do it for 'pennies'. We exchanged details and agreed to speak later.
Later that night the father said to my husband in the park that the incident had involved a minor on a private road and said he didn't fancy our chances of getting a result from them!
The next day we went to the police to get an incident number and reported it to the police on the advice of the site warden. We felt that we had done the responsible thing and reported the matter in case of any come back after the father's comment about a minor on a private road. The police were happy with our statement and said that they didn't know the ins and outs of minors and private roads and couldn't really advise us further.
Later in the week the father rang my husband and said that they wouldn't be paying for any damage as they'd spoken to their son and said that he hadn't been anywhere near our car and had not caused any damage.
This resulted us in seeking advice from citizens advice and was advised to send a letter stating the facts and the amount we were seeking in damages to rectify the damage caused by their son (£500). We gave them a month to respond otherwise we would be making a claim with the small claims court.
The parents responded at 23.58 on the day of the deadline day, stated in the original letter, 2 before minutes the cut off date! The email was sent to our junk box and we did not see it. A letter then came in the post a week later after the deadline date. By this time we had started the small claims court procedure.
The letter they responded with had 'without prejudice save for costs' at the top, stated they did not accept liability and denied that their son had caused any damage to our car. The closing paragraph to their letter said we had 2 options. option 1 to go through their caravan insurance and claim under accidental damage, should it be successful as they do not admit liability or option 2 upon receipt of an invoice they will pay half of the amount paid.
We are left very confused by this heavily 'jargon' worded letter and do not know how to best proceed with the matter. Any help would be greatly received.
(sorry for the very long post!)
I would like advice on an incident that happened recently.
We were on holiday on a caravan club site. We were driving round the one way system (the correct way) at 5mph when we came to a fork in the road. We spotted a couple of young boys riding their bikes towards us, going down the one way system in the wrong direction. All of the boys were not looking where they were going and did not see our car. As soon as we saw the boys coming towards us, we stopped and applied the electronic handbrake making the engine cut out. 3 of the boys narrowly avoided the car but the fourth boy was looking over his shoulder and turned at the very last minute and obviously did not see where he was going or what was in front of him. As a result he went into the side of my car. The handlebars scraped across the full length of the front driver's door and left a long scratch (about 45cm in length) the boy was not going at speed and his bike collapsed into the door at the end of the scrape. The boy was unhurt as he was travelling at approximately 2MPH and veered into our car almost to a standstill. The only part to touch the car was the handlebars. We were stationery the whole time. As soon as the boy had gone into the car, he jumped off his bike and proceeded to walk away with his bike in his hands. My husband got out of the car to check if the boy was ok and if he had marked the car. On seeing the scratch my husband asked the young boy to take him to his parents. The boy said yes and peddled off with my husband quickly walking behind him.
To cut a long story short, when my husband reached the parents at their caravan, explained what had happened and asked if the boy was ok.
I, in the meantime had gone to find the caravan site manager to report the incident and ask him to come to the boy's caravan to take down details of both parties. On our arrival with the car the father and my husband both came and looked at the damage to the car and said that his son was ok and agreed to pay for any damage that his son had caused and that we could find a way to work it out. (this was witnessed by the site manager) My husband discussed some of the options which included going through car or caravan insurance, getting quotes and them paying or trying to get a friend to look at the car and try to do it as cheaply as possible. The father then suggested we bring the car back down to them as his friend could do it for 'pennies'. We exchanged details and agreed to speak later.
Later that night the father said to my husband in the park that the incident had involved a minor on a private road and said he didn't fancy our chances of getting a result from them!
The next day we went to the police to get an incident number and reported it to the police on the advice of the site warden. We felt that we had done the responsible thing and reported the matter in case of any come back after the father's comment about a minor on a private road. The police were happy with our statement and said that they didn't know the ins and outs of minors and private roads and couldn't really advise us further.
Later in the week the father rang my husband and said that they wouldn't be paying for any damage as they'd spoken to their son and said that he hadn't been anywhere near our car and had not caused any damage.
This resulted us in seeking advice from citizens advice and was advised to send a letter stating the facts and the amount we were seeking in damages to rectify the damage caused by their son (£500). We gave them a month to respond otherwise we would be making a claim with the small claims court.
The parents responded at 23.58 on the day of the deadline day, stated in the original letter, 2 before minutes the cut off date! The email was sent to our junk box and we did not see it. A letter then came in the post a week later after the deadline date. By this time we had started the small claims court procedure.
The letter they responded with had 'without prejudice save for costs' at the top, stated they did not accept liability and denied that their son had caused any damage to our car. The closing paragraph to their letter said we had 2 options. option 1 to go through their caravan insurance and claim under accidental damage, should it be successful as they do not admit liability or option 2 upon receipt of an invoice they will pay half of the amount paid.
We are left very confused by this heavily 'jargon' worded letter and do not know how to best proceed with the matter. Any help would be greatly received.
(sorry for the very long post!)
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