Hello!
I am new member for this website and I need some help.
I have a rather hard time resolving a CIFAS entry with Bank of Ireland as they do not ask for additional documents or supporting evidence and gave me a Final Response Letter instead.
When I asked how long the marker will be on my name, the manager of the complaints dept said he does not know. The manager of the complaints department is my last point of escalation as any mortgage related complaints goes to him.
He said that other personnel are not client facing and lodging another complain or a letter to CEO will go back to him.
Which means CIFAS markers remains and will not be removed and he does not know when it will be removed (if at all)
He kept asking me to go to the Ombudsmann. When I pointed out to him that the CIFAS leaflet says to CIFAS first, he seems surprised.
I am not sure what else to do, but would like to see if there are any solicitors who are well versed with CIFAS issues who could help me draft some letters or get to the right people or help me go down the correct route.
I am also not sure what alternatives route other have done and was successful. Any advise appreciated
I am new member for this website and I need some help.
I have a rather hard time resolving a CIFAS entry with Bank of Ireland as they do not ask for additional documents or supporting evidence and gave me a Final Response Letter instead.
When I asked how long the marker will be on my name, the manager of the complaints dept said he does not know. The manager of the complaints department is my last point of escalation as any mortgage related complaints goes to him.
He said that other personnel are not client facing and lodging another complain or a letter to CEO will go back to him.
Which means CIFAS markers remains and will not be removed and he does not know when it will be removed (if at all)
He kept asking me to go to the Ombudsmann. When I pointed out to him that the CIFAS leaflet says to CIFAS first, he seems surprised.
I am not sure what else to do, but would like to see if there are any solicitors who are well versed with CIFAS issues who could help me draft some letters or get to the right people or help me go down the correct route.
I am also not sure what alternatives route other have done and was successful. Any advise appreciated
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