Slightly displeased consumer says hello.

[Adrianwall]

To my continuing surprise, I appear to be an Old Age Pensioner. Or perhaps it's a Senior Citizen. Old at any rate, as indeed is Mrs Wall.

We are, however, Children of the Sixties: Flower Power, protest marches, Woodstock, aerobatic Lucies draped in jewels, etc et al. Accordingly then, and even after all these years, we remain distinctly unamenable to being pushed around by, well, anyone -- and especially the moronic monoliths of UK energy supply companies.

One such MM has of late been assiduous in its determination to test our goodwill, imposing not only on our time but insulting our intelligence whilst doing so. Though selling gas for a living doesn't necessarily require of either management or staff any skills in numeracy or articulacy, the absence of both can be irritating.

I've therefore joined Legal Beagles because I am, now, somewhat. . . Irritated. And I need to do something about that.

[enaid]

Re: Slightly displeased consumer says hello.

Hi and welcome, what a great intro lol can't wait to see what your problem is and how you will be helped to deal with it.
Enaid x

[MissFM]

Re: Slightly displeased consumer says hello.

:hippie:Me too - plenty of us about on here!eace

[Kati]

Re: Slightly displeased consumer says hello.

Irritation in the MM's is (to tell you the truth) one of the Norm's on here ... you are most welcome to come and vent your exasperations on LB :nod: Be assured you will receive a fulsome welcome and you will find herein a plethora of pertinent advice and information

[Adrianwall]

Re: Slightly displeased consumer says hello.

Sincere thanks to all here for their welcome: it is appreciated.

Neither I nor Mrs Wall wish to come across as raving hysterics, nor monopolize the time / exploit the kindness of strangers, so I'll make my OP as succinct as possible in the debt collection subforum.

Though not of any religious persuasion, we subscribe to the notion of do unto others as you would have them do unto you.

Currently, we are being done unto. On which basis, therefore, the time has come to do back: carefully, systematically and, above all. . . Comprehensively.

Thank you, again.

[seduraed]

Re: Slightly displeased consumer says hello.

Don't forget that "An eye for an EYe and tooth for a Tooth. " is out dated and eventually leaves everyone blind and toothless. However a certain amount of restorative justice is good .
Do tell us in more detail what has happened

[stevemLS]

Re: Slightly displeased consumer says hello.

My guess is that the OP is more than "slightly displeased"!

[Adrianwall]

Re: Slightly displeased consumer says hello.

Don't forget that "An eye for an EYe and tooth for a Tooth. " is out dated and eventually leaves everyone blind and toothless. However a certain amount of restorative justice is good . Do tell us in more detail what has happened

I've no wish to send anyone on a needless visit to the dentist, still less the opthamology department of the nearest hospital. Coincidentally though, I do have an interest in both subjects, viz: a wish to demonstrate that the average consumer isn't blind to bullying when such is encountered, and has more than sufficient teeth of his / her own to bite back.

[Kati]

Re: Slightly displeased consumer says hello.

Can you give us more information regarding your issues with a certain MM? I'm sure you will receive lots of help from the knowledgeable Beagles :nod: xx

[FlamingParrot]

Re: Slightly displeased consumer says hello.

To my continuing surprise, I appear to be an Old Age Pensioner. Or perhaps it's a Senior Citizen. Old at any rate, as indeed is Mrs Wall.

We are, however, Children of the Sixties: Flower Power, protest marches, Woodstock, aerobatic Lucies draped in jewels, etc et al. Accordingly then, and even after all these years, we remain distinctly unamenable to being pushed around by, well, anyone -- and especially the moronic monoliths of UK energy supply companies.

Hi and welcome aboard!
"FlowerPower" is a name I used to call myself!

...for more reasons than one!

[Adrianwall]

Re: Slightly displeased consumer says hello.

Can you give us more information regarding your issues with a certain MM? I'm sure you will receive lots of help from the knowledgeable Beagles :nod: xx

Hello, Kati:

The issue itself may well seem fairly minor at first sight, for which reason I've tried, though very likely failed, to chronicle it as briefly though as informatively as possible here:

http://www.legalbeagles.info/forums/...027#post575027

It is, however, the wider aspects of this situation which have aroused my curiosity. Obviously, neither Mrs W nor I would be daft enough to get into a confrontation with the MM in question were we not in possession of indisputable evidence (evidence given to the MM, but blithely ignored) that it is exerting pressure on us to pay over to it a sum of money to which it is not entitled.

How often this particular MM has done so in the past with other UK consumers can only be imagined, but on the evidence I've seen to date, its cavalier disregard of the conduct expected of it in this particular marketplace appears to be institutionalised. The regulator has already severely censured it. And fined it. But on the basis of our experience, neither the censure nor the fines mean anything to it.

We're quite happy to go into civil court to refute the existing claim but in some ways, that isn't the point . . . because what we're *not* happy about is (a) being treated with contempt; (b) being bullied; and (c) having so much of our time taken up in such risible fashion.

We want to know if -- for example -- an MM such as this can side-step the potential embarrassment of a failed civil action and instead interfere, behind the scenes, with a consumer's credit record.

We want to know if -- for example -- an MM such as this can be charged by the consumer for the time wasted on a negligently formulated claim, either by initiation of civil action against it or by a counter-claim if such action is initiated by the MM.

We want to know if -- for example -- an MM such as this has ever been sued for distress caused.

We want to know if -- for example -- an MM such as this, or an ombudsman service acting in an intermediary role, has paid by way of goodwill or compensation a sum that is more than derisory.

We want to know if -- for example -- an MM such as this can have its operating license suspended because of serial breach of commitments given but then not honoured.

I guess the bottom line is: we want to know how best to set about combating behaviour whereby little people such as us are treated by big corporates as if we have no rights, deserve no respect, and are fit only to be harassed and bullied into settling debts that are simply not owed.

Finally . . . I haven't identified the MM at the centre of this, though really, can see no reason not to. After all, there is a certain. . . piquancy today about it being named by Consumers' Association Which? magazine as the worst company in Britain in its treatment of customers.

[seduraed]

Re: Slightly displeased consumer says hello.

Sorry MM can you translate please . The meaning I usually ascribe is both obscure and outdated.

[wales01man]

Re: Slightly displeased consumer says hello.

Is this a Cryptic thread makes as much sense as my front door

[des8]

Re: Slightly displeased consumer says hello.

http://www.which.co.uk/home-and-gard...tomer-service/

See who's number 100

[Kati]

Re: Slightly displeased consumer says hello.

Sorry MM can you translate please . The meaning I usually ascribe is both obscure and outdated.

especially the moronic monoliths of UK energy supply companies.

Is this a Cryptic thread makes as much sense as my front door

not cryptic as such Wales ... just thought provoking xx