edf charged me for a neighbours energy. What are my rights?

[bluebottle]

Re: edf charged me for a neighbours energy. What are my rights?

Opsrey Road in Exeter is EDF's main office. The Billing Department is at Outland Road, Manadon Vale, Plymouth. If you are near Plymouth, come off the A38 at the Manadon junction and take the signs for Plymouth Argyle FC. You can't miss EDF. It's a bloody big white building with EDF on it. The main entrance is around the back by the staff car park, if you want to go there in person.

[labman]

Re: edf charged me for a neighbours energy. What are my rights?

I have now gone down the ombudsman route following a compensation offer from EDF. And a bill for nearly £700!! Apparently they agreed meter readings with Scottish power at the switch. It just gets worse. I`m losing sleep over it now, I want an end to it. £700 for 9 weeks energy? For a small house with 2 people??

Sharon - this is clearly distressing you, but as Alham rightly says, if you keep on, it will sort itself out and justice will prevail. Nobody in their right mind would consider £77.78 per week energy usage correct for a house of that size. Please don't lose sleep over it, I know it's easier said than done.

Are you taking regular meter readings yourself now? If not, may I suggest you start doing so in order that you get a true picture of your consumption.

[alham]

Re: edf charged me for a neighbours energy. What are my rights?

If you are methodical (and it does take up a lot of time and energy{pun intended}) you will get these mo**ns to sort it out. Just don't let them bamboozle you with promises - whenever you speak with anyone make sure you get their name, team name, direct contact number (if possible) and EXACTLY what they are going to do for you and when. And then go back and check that they are doing it. They hate perseverance.

[seduraed]

Re: edf charged me for a neighbours energy. What are my rights?

.
-If you want to really annoy them record the conversation . you dont need to tell tham provided it is used as an aid memeoire or to establish if the call can be u claimed as a legitimaste business expense. Send a letter to them the next day confirming the conversation

[sharonmuso]

Re: edf charged me for a neighbours energy. What are my rights?

They have offered me £150 compensation - 3 weeks ago it was £20. I have declined the offer and have now gone down the ombudsman route. Thank you to all who have given me advice on here!