Tweet
I signed over to EDF in September by phone. I didn't hear anything from them for several weeks and thought it was just taking a long time. Then they took £47 by DDR from my bank - I called to inform them I hadn't heard from them and that I was still paying Scottish Power. I also called Scottish Power who said they hadn't had any notification of a switch. I called EDF back and they asked me to confirm my address - I did and they told me it was wrong! After some discussion they did disclose the address I was being billed for - it wasn't mine! They promised to refund my £47 and start the switch to my address immediately. A few weeks later they took another £47 from my account. Again I called, again they said they'd sort it immediately - they didn't. After 5 phone calls and 6 emails I eventually spoke to my bank who refunded my £94 and put an indemnity claim on EDF. I informed EDF by phone. Then I got a letter from EDF (the FIRST letter I have ever received from them) saying that my account had been debited £94!! Called again, they said it had been sent automatically for the previous account at a different address - the woman on the phone would not accept that if that was the case then the letter would have gone to the different address, not mine. I asked for written confirmation that I was no longer paying for energy at a different address and a simple apology - she was reluctant to let this happen and said she would ensure it was all sorted out immediatly and offered me £20 compensation. I'm sure I have some sort of legal issue with them - any suggestions/ideas? I've filled in a form for the ombudsman.
Loading...
-
Tags: None -
Re: edf charged me for a neighbours energy. What are my rights?
I always thought that apart from the adress utility companies have an account number or ID number for each adress looks like a monster cockup?
I think many on LB are hoping someone else is paying their bills? -
Re: edf charged me for a neighbours energy. What are my rights?
Assuming that you have got a full refund and that your credit history remains untainted, you have little chance of any claim succeeding, even though you are technically right.Comment
-
Re: edf charged me for a neighbours energy. What are my rights?
I have been promised a full refund twice and twice it didn't appear. Then when the bank refunded me through the indemnity claim EDF charged me the £94 again - this time to my address which is the confusing part as the £94 had been charged to a different address originally. The new account number I now have for my address is the one that has been debited the £94. And the fact that I've been out of pocket for £94 for 3 months..... As I said to EDF I only want an apology, when she offered me £20 I declined the offer as it's like a slap in the face after 3 months of being messed about. All I want is confirmation that I am not paying for someone else's energy and the paperwork to show that it has been resolved.Comment
-
Re: edf charged me for a neighbours energy. What are my rights?
The bank refunded the first £94 and will get that back for themselves from EDF.
You say the second £94 was 'debited'. Does that mean it was actually taken from your bank account, or that they have simply sent you a bill?Comment
-
Re: edf charged me for a neighbours energy. What are my rights?
They sent me a letter saying that '£94 has been debited from your account'. It had my new (real address) account number on it. They've tried to take a few direct debits from me in the last 2 weeks but the bank has refused them - under my instruction until the mess is sorted out. Was this the wrong thing to do?Comment
-
Re: edf charged me for a neighbours energy. What are my rights?
It was definately the right thing to do!Originally posted by sharonmuso View PostComment
-
Re: edf charged me for a neighbours energy. What are my rights?
Odd they got everything wrong apart from the Direct Debit side, priorities ehh!Comment
-
Re: edf charged me for a neighbours energy. What are my rights?
Yes, well, how do you think they make huge profit whilst claiming that they are "subsidising supply of domestic customers". Go figure.Comment
-
Re: edf charged me for a neighbours energy. What are my rights?
In which country?Originally posted by alham View Post
Comment
-
Re: edf charged me for a neighbours energy. What are my rights?
Well - I've had two conversations with EDF and on both occasions I've been fobbed off! The ONLY letter I've recieved is a bill to pay for another address's energy. I have been sent a letter that states 'please find enclosed our complaints procedure...' but there was nothing in the envelope! Today I spent 35 minutes on the phone to them and was told that my 'account manager' would call me back. I asked for their name and was told that they couldn't give me a name. When I asked for the customer services person's name I was speaking to I was told it 'was not relevant' as they were not dealing with my complaint. So, I'm still paying for an empty house's energy, I'm now in debt of at least £94 for their house's bills and after several phone calls and several emails I still have no answers. The only correspondance I have from EDF is a bill for the £94 that isn't mine plus a letter enclosing their complaints procedure - with no complaints procedure enclosed! OMG - what the hell do I do?????? I'm really concerned that I haven't paid an energy bill for 2 months. Should I pay???Comment
-
Re: edf charged me for a neighbours energy. What are my rights?
Who is actually supplying your energy? Keep paying them and retain your proof of payments .
Addresses for complaints
Step 1: Contact us with your complaint
You can contact us in one of the following ways:
- Calling our Complaints Resolution Team free on 0800 051 1643† (Monday to Friday 8am-5pm)
- Emailing the Complaints Resolution Manager at complaintsresolutionmanager@edfenergy.com
- Writing to the Complaints Resolution Manager at EDF Energy, Freepost RRYZ-BRTT-CBJS, Osprey House, Osprey Road, Exeter, EX2 7WN
- Visiting us at one of our business premises for a face-to-face discussion . You can find addresses in our Making a Complaint booklet
Comment
-
Re: edf charged me for a neighbours energy. What are my rights?
How about going here?
http://www.ombudsman-services.org/energy.htmlComment
-
Re: edf charged me for a neighbours energy. What are my rights?
I have now gone down the ombudsman route following a compensation offer from EDF. And a bill for nearly £700!! Apparently they agreed meter readings with Scottish power at the switch. It just gets worse. I`m losing sleep over it now, I want an end to it. £700 for 9 weeks energy? For a small house with 2 people??Comment
-
Re: edf charged me for a neighbours energy. What are my rights?
Keep on at them - they will swort it out eventually.Comment
Comment