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Greenhouse not fit for purpose
Apologies if I have not posted this on the right thread!
On the 31st January I purchased a polycarbonate greenhouse online from Waltons.co.uk at £529.94. I laid concrete slabs at my own cost to accommodate the greenhouse and had to pay for two people to put the greenhouse together. The greenhouse was erected to the specification as instructed by waltons. I also bought a substantial amount of plants. At the beginning of May there was a windy day with strong gusts of wind and the greenhouse completely fell apart blowing windows all over the place and destroying the frame and all the plants contained. Luckly I was nearby with two friends to help before anyone got hurt. My wife took pictures of the greenhouse just falling apart in the wind. I emailed the company including photos to explain the situation and my frustration at how the greenhouse could not withstand the wind and therefore was not fit for purpose. Waltons replied that they would not give me a refund as this was an act of god and to contact my insurance company! I rang Waltons and had a lengthy discussion with a member of their customer service staff who would not admit that the greenhouse was not fit for purpose even though it was not strong enough to withstand a windy day in May when all the greenhouses in the same area were all still standing. Waltons insisted that I did not have a complaint when the greenhouse was delivered therefore their only offer was to replace the glass. I explained that it’s like a builder building a new home for someone and then on the first windy day the roof blows off and the builder sayes ‘it’s an act of god’, surely this can’t be right, and Waltons should advise that this green house is not suitable to withstand strong winds. I am so angry at the financial loss I have incurred due to Waltons and anxious to get advice on what are the proper legal steps I should take to pursue this matter. Many thanks
On the 31st January I purchased a polycarbonate greenhouse online from Waltons.co.uk at £529.94. I laid concrete slabs at my own cost to accommodate the greenhouse and had to pay for two people to put the greenhouse together. The greenhouse was erected to the specification as instructed by waltons. I also bought a substantial amount of plants. At the beginning of May there was a windy day with strong gusts of wind and the greenhouse completely fell apart blowing windows all over the place and destroying the frame and all the plants contained. Luckly I was nearby with two friends to help before anyone got hurt. My wife took pictures of the greenhouse just falling apart in the wind. I emailed the company including photos to explain the situation and my frustration at how the greenhouse could not withstand the wind and therefore was not fit for purpose. Waltons replied that they would not give me a refund as this was an act of god and to contact my insurance company! I rang Waltons and had a lengthy discussion with a member of their customer service staff who would not admit that the greenhouse was not fit for purpose even though it was not strong enough to withstand a windy day in May when all the greenhouses in the same area were all still standing. Waltons insisted that I did not have a complaint when the greenhouse was delivered therefore their only offer was to replace the glass. I explained that it’s like a builder building a new home for someone and then on the first windy day the roof blows off and the builder sayes ‘it’s an act of god’, surely this can’t be right, and Waltons should advise that this green house is not suitable to withstand strong winds. I am so angry at the financial loss I have incurred due to Waltons and anxious to get advice on what are the proper legal steps I should take to pursue this matter. Many thanks
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