asked for a refund on my 6 month old car 19 plate q3 sold by main dealership

[k800spa]

I bought a car 6 months ago , I had it less than 2 hours before I noticed a noise coming from it. It went back in the garage 3 days after collecting it, since then it has benign the garage every month except 1 where the garage had no space. It again has a fault , the garage are yet to book it back in, I have asked for a refund, to be told I can only get one if the motor ombudsman takes the action on? Is this true? They have offered to swap my car to the price I paid, however there are no cars to my spec and year available, so could be waiting a while? even looked at other models but all standard no higher end spec available. if they can't swap my car they said I can keep mine, which I have lost faith in, every month there is a fault , error or another engine noise.. 21 faults since owning the car... am I right, I can have a refund against the consumer right act 2015? The garage were due to call me yesterday no call and no reply to my email, manager no3 and still no real action being put into place?

[atticus]

Under the Consumer Rights Act 2015, after 30 days the seller is obliged at best to repair or replace.

[Pezza54]

Please provide the following info
The date when you took delivery.
The dates when the car went into the garage, how long it was in the garage, the fault and whether the garage fixed the fault.
You may be within 6 months after allowing for waiting time, or you may have been sold a car of unsatisfactory quality, unfit for purpose.
Do you use the car just for private use?

[k800spa]

I bought a car 6 months ago , I had it less than 2 hours before I noticed a noise coming from it. It went back in the garage 3 days after collecting it, since then it has benign the garage every month except 1 where the garage had no space. It again has a fault , the garage are yet to book it back in, I have asked for a refund, to be told I can only get one if the motor ombudsman takes the action on? Is this true? They have offered to swap my car to the price I paid, however there are no cars to my spec and year available, so could be waiting a while? even looked at other models but all standard no higher end spec available. if they can't swap my car they said I can keep mine, which I have lost faith in, every month there is a fault , error or another engine noise.. 21 faults since owning the car... am I right, I can have a refund against the consumer right act 2015? The garage were due to call me yesterday no call and no reply to my email, manager no3 and still no real action being put into place?

Citizens advice has told me to reject the car, I did this last Friday with no response from the garage. I have their courtesy car and have no contact since they took my car away

[k800spa]

Under the Consumer Rights Act 2015, after 30 days the seller is obliged at best to repair or replace.

Car has been rejected following Citizens Advice , and conformation of CRA2015 awaiting response to my email sent to Audi on Friday ?

[Pezza54]

Without the info requested in my post above, I can't say which section of CRA applies, if it applies at all
Please be aware that if the dealer accepts rejection he is entitled under CRA to make a deduction from the refund for the benefit the vehicle owner has had. This deduction is normally based on mileage driven during ownership.

[Pezza54]

By providing you with a courtesy car the dealer is significantly reducing his liability for damages

[atticus]

Thank you for quoting my earlier post when writing the following :

Car has been rejected following Citizens Advice , and conformation of CRA2015 awaiting response to my email sent to Audi on Friday ?

Is that a question?